Question 1

All of the following EXCEPT ________ are elements in the planning phase of the three-step writing process.

Accepted Answer

A) gathering information 
B) adapting to the audience 
C) selecting the right medium 
D) organizing the information 
A) gathering information 
B) adapting to the audience 
C) selecting the right medium 
D) organizing the information

Question 2

The three steps in the writing process are planning,writing,and completing.

Accepted Answer

A) True 
 B)False

Question 3

What is one of the key goals related to the audience that should be developed within the specific purpose of your message?

Accepted Answer

A) How to best inform the audience of your ideas 
B) What the audience should do or think after receiving your message 
C) The extent of the collaboration needed with the audience 
D) The overall approach that should be used to get the message to the audience 
E) The information and the organization of the message 
A) How to best inform the audience of your ideas 
B) What the audience should do or think after receiving your message 
C) The extent of the collaboration needed with the audience 
D) The overall approach that should be used to get the message to the audience 
E) The information and the organization of the message

Question 4

Which of the following represents the overall subject of a message?

Accepted Answer

A) Question and answer chain 
B) Topic 
C) Story 
D) Main idea 
E) Scope 
A) Question and answer chain 
B) Topic 
C) Story 
D) Main idea 
E) Scope

Question 5

Use the ________ to organize a message if you believe your audience will be receptive to what you have to say.

Accepted Answer

A) direct approach 
B) didactic approach 
C) dialectical structure 
D) diametric pattern 
A) direct approach 
B) didactic approach 
C) dialectical structure 
D) diametric pattern

Question 6

What is the range of information presented in the message referred to as?

Accepted Answer

A) Question and answer chain 
B) Topic 
C) Story 
D) Main idea 
E) Scope 
A) Question and answer chain 
B) Topic 
C) Story 
D) Main idea 
E) Scope

Question 7

Which of the following is an example of an oral medium and digital channel combination?

Accepted Answer

A) Memo 
B) PDF files 
C) Photograph 
D) Animation 
E) Voicemail message 
A) Memo 
B) PDF files 
C) Photograph 
D) Animation 
E) Voicemail message

Question 8

Why might a message need to be longer when the audience is skeptical or hostile?

Accepted Answer

A) There will be fewer supporting points to win over the audience 
B) The message can then be focused on conclusions and recommendations 
C) You will have a better opportunity to use a direct format for the message 
D) The audience will not understand the main idea of the message 
E) You will have to build a consensus about the controversial subject 
A) There will be fewer supporting points to win over the audience 
B) The message can then be focused on conclusions and recommendations 
C) You will have a better opportunity to use a direct format for the message 
D) The audience will not understand the main idea of the message 
E) You will have to build a consensus about the controversial subject

Question 9

Describe the importance and effectiveness of storytelling when crafting business communications.

Accepted Answer

Storytelling allows you to build reader

Question 10

People use mobile phones and tablets to create and consume a wide variety of written,oral,and visual media.Identify and discuss four factors that you must consider if you're planning to create messages that will be viewed on mobile devices.

Accepted Answer

The four factors involve constraints cau

Question 11

Why is it important to research carefully and use accurate information during the planning phase?

Accepted Answer

The quality of the information you provi

Question 12

In complex or emotionally charged situations,use text messaging to help you establish or maintain a business relationship.

Accepted Answer

A) True 
 B)False

Question 13

During which step of the writing process should you define the main idea and limit the scope of the message?

Accepted Answer

A) Writing 
B) Composing 
C) Producing 
D) Planning 
E) Completing 
A) Writing 
B) Composing 
C) Producing 
D) Planning 
E) Completing

Question 14

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

Accepted Answer

A) True 
 B)False

Question 15

When should you consider developing a message using a written medium with a print channel?

Accepted Answer

A) When you want to make a formal impression 
B) When you want to avoid creating a permanent record of the message 
C) When you want the message to be added to other electronic messages 
D) When you want to be able to change the message at a later date 
E) When your audience is geographically dispersed 
A) When you want to make a formal impression 
B) When you want to avoid creating a permanent record of the message 
C) When you want the message to be added to other electronic messages 
D) When you want to be able to change the message at a later date 
E) When your audience is geographically dispersed

Question 16

Storytelling can serve as a means of strategic business analysis.

Accepted Answer

A) True 
 B)False

Question 17

Describe at least three of the tasks involved in developing an audience profile.

Accepted Answer

Developing an audience profile involves

Question 18

Which of the following is an important consideration when developing messages for the smaller screen on mobile devices?

Accepted Answer

A) Cost 
B) Visuals are more effective on mobile devices 
C) Messages are easier to create for mobile devices 
D) Clarity can suffer as users zoom in and out to grasp the whole message 
E) Parts and relationships are easily identifiable 
A) Cost 
B) Visuals are more effective on mobile devices 
C) Messages are easier to create for mobile devices 
D) Clarity can suffer as users zoom in and out to grasp the whole message 
E) Parts and relationships are easily identifiable

Question 19

Simple and short messages require as much planning as long reports.

Accepted Answer

A) True 
 B)False

Question 20

When composing a message,how do good organizational techniques save the writer time?

Accepted Answer

A) There is less time spent writing and reorganizing 
B) There is less time spent determining the distribution channel 
C) There is less time spent on research 
D) The main idea is harder to define 
E) More time can be spent brainstorming 
A) There is less time spent writing and reorganizing 
B) There is less time spent determining the distribution channel 
C) There is less time spent on research 
D) The main idea is harder to define 
E) More time can be spent brainstorming

All of the following EXCEPT ________ are elements in the planning phase of the three-step writing process.

The three steps in the writing process are planning,writing,and completing.

What is one of the key goals related to the audience that should be developed within the specific purpose of your message?

Which of the following represents the overall subject of a message?

Use the ________ to organize a message if you believe your audience will be receptive to what you have to say.

What is the range of information presented in the message referred to as?

Which of the following is an example of an oral medium and digital channel combination?

Why might a message need to be longer when the audience is skeptical or hostile?

Describe the importance and effectiveness of storytelling when crafting business communications.

People use mobile phones and tablets to create and consume a wide variety of written,oral,and visual media.Identify and discuss four factors that you must consider if you're planning to create messages that will be viewed on mobile devices.

Why is it important to research carefully and use accurate information during the planning phase?

In complex or emotionally charged situations,use text messaging to help you establish or maintain a business relationship.

During which step of the writing process should you define the main idea and limit the scope of the message?

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

When should you consider developing a message using a written medium with a print channel?

Storytelling can serve as a means of strategic business analysis.

Describe at least three of the tasks involved in developing an audience profile.

Which of the following is an important consideration when developing messages for the smaller screen on mobile devices?

Simple and short messages require as much planning as long reports.

When composing a message,how do good organizational techniques save the writer time?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

All of the following EXCEPT ________ are elements in the planning phase of the three-step writing process.

The three steps in the writing process are planning,writing,and completing.

What is one of the key goals related to the audience that should be developed within the specific purpose of your message?

Which of the following represents the overall subject of a message?

Use the ________ to organize a message if you believe your audience will be receptive to what you have to say.

What is the range of information presented in the message referred to as?

Which of the following is an example of an oral medium and digital channel combination?

Why might a message need to be longer when the audience is skeptical or hostile?

Describe the importance and effectiveness of storytelling when crafting business communications.

People use mobile phones and tablets to create and consume a wide variety of written,oral,and visual media.Identify and discuss four factors that you must consider if you're planning to create messages that will be viewed on mobile devices.

Why is it important to research carefully and use accurate information during the planning phase?

In complex or emotionally charged situations,use text messaging to help you establish or maintain a business relationship.

During which step of the writing process should you define the main idea and limit the scope of the message?

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

When should you consider developing a message using a written medium with a print channel?

Storytelling can serve as a means of strategic business analysis.

Describe at least three of the tasks involved in developing an audience profile.

Which of the following is an important consideration when developing messages for the smaller screen on mobile devices?

Simple and short messages require as much planning as long reports.

When composing a message,how do good organizational techniques save the writer time?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters