Question 1

The scope of a business message pertains to

Accepted Answer

A) a specific statement about the overall subject of the message. 
B) the range of information you present to support your main idea. 
C) the efforts you expend when you proofread the message. 
D) the act of conveying the message through more than one informational cue. 
A) a specific statement about the overall subject of the message. 
B) the range of information you present to support your main idea. 
C) the efforts you expend when you proofread the message. 
D) the act of conveying the message through more than one informational cue.

Question 2

Which of the following is a benefit to the writer when a good organizational approach to writing is used?

Accepted Answer

A) The message can be emotionally charged 
B) The message can include only simple,clear logic 
C) The message is less expensive to produce 
D) There is an increased likelihood of acceptance 
E) The information will meet the needs of a larger audience 
A) The message can be emotionally charged 
B) The message can include only simple,clear logic 
C) The message is less expensive to produce 
D) There is an increased likelihood of acceptance 
E) The information will meet the needs of a larger audience

Question 3

Briefly explain the difference between the topic of a message and the main idea.

Accepted Answer

The topic of a message is its

Question 4

You've been asked to prepare a report on whether your company should consider other health insurance providers.List four informal techniques for gathering information to include in your report.

Accepted Answer

Informal strategies for gathering inform

Question 5

During which step of the writing process should you select the medium and channel to be used?

Accepted Answer

A) Writing 
B) Composing 
C) Producing 
D) Planning 
E) Completing 
A) Writing 
B) Composing 
C) Producing 
D) Planning 
E) Completing

Question 6

How should the message begin when using the indirect approach?

Accepted Answer

A) Main idea 
B) Recommendations 
C) Conclusion 
D) Scope 
E) Evidence 
A) Main idea 
B) Recommendations 
C) Conclusion 
D) Scope 
E) Evidence

Question 7

A key distinction of the oral medium,in-person channel is ________ because it enables the nuances of nonverbal communication more than any other media-channel combination.

Accepted Answer

A) being in the same physical space 
B) using digital means to transmit vocalizations 
C) conveying spatial relationships and technical processes 
D) overcoming barriers of time and location 
A) being in the same physical space 
B) using digital means to transmit vocalizations 
C) conveying spatial relationships and technical processes 
D) overcoming barriers of time and location

Question 8

List at least three strategies to help ensure the accuracy of information you include in business messages.

Accepted Answer

You can minimize mistakes by double-chec

Question 9

Use ________ when you need to help your audience grasp key points about sets of data or visualize connections between ideas.

Accepted Answer

A) facts and figures 
B) descriptions 
C) visual aids 
D) narratives or stories 
A) facts and figures 
B) descriptions 
C) visual aids 
D) narratives or stories

Question 10

As a classic form of written business communication,________ are brief written messages sent to customers and other recipients outside the organization.

Accepted Answer

A) letters 
B) memos 
C) reports 
D) proposals 
A) letters 
B) memos 
C) reports 
D) proposals

Question 11

A ________ is the richest communication medium.

Accepted Answer

A) telephone conversation 
B) retweet with a comment 
C) video podcast 
D) face-to-face conversation 
A) telephone conversation 
B) retweet with a comment 
C) video podcast 
D) face-to-face conversation

Question 12

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

Accepted Answer

If audience members do not share your ge

Question 13

An example of a specific purpose for a business message would be

Accepted Answer

A) to impart information to the audience. 
B) to inform employees about the new vacation policy. 
C) to persuade readers to take action. 
D) to obtain audience participation and collaboration. 
A) to impart information to the audience. 
B) to inform employees about the new vacation policy. 
C) to persuade readers to take action. 
D) to obtain audience participation and collaboration.

Question 14

Discuss the steps in developing an audience profile.

Accepted Answer

First,identify your primary audience.For

Question 15

List at least three helpful questions to ask in evaluating the purpose of a message.

Accepted Answer

Once you have determined the specific pu

Question 16

Discuss the relationship between general and specific purposes and the goals of each.

Accepted Answer

All business messages have a general pur

Question 17

If you expect the audience to react favorably to your message,how should you handle the conclusions and recommendations in the message?

Accepted Answer

A) Increase the amount of supporting evidence 
B) Build a strong argument that implies a conclusion 
C) Place them up front 
D) Build a point by point argument that leads to the recommendations 
E) Place them after reasons for the recommendations 
A) Increase the amount of supporting evidence 
B) Build a strong argument that implies a conclusion 
C) Place them up front 
D) Build a point by point argument that leads to the recommendations 
E) Place them after reasons for the recommendations

Question 18

Describe steps to be taken when completing a business message.

Accepted Answer

After writing your first draft,revise yo

Question 19

Which of the following is an advantage to utilizing the three-step writing process?

Accepted Answer

A) Your message will be more effective 
B) Your message will take less time to write 
C) Your audience will have a deeper appreciation of your efforts 
D) The message will be able to clarify the situation in very few words 
E) You will spend less time proofreading the message 
A) Your message will be more effective 
B) Your message will take less time to write 
C) Your audience will have a deeper appreciation of your efforts 
D) The message will be able to clarify the situation in very few words 
E) You will spend less time proofreading the message

Question 20

During which step of the writing process should a document be proofread?

Accepted Answer

A) After each paragraph 
B) At any time during the writing stage 
C) Before a final product is created 
D) When completing the message 
E) Several times as needed 
A) After each paragraph 
B) At any time during the writing stage 
C) Before a final product is created 
D) When completing the message 
E) Several times as needed

The scope of a business message pertains to

Which of the following is a benefit to the writer when a good organizational approach to writing is used?

Briefly explain the difference between the topic of a message and the main idea.

You've been asked to prepare a report on whether your company should consider other health insurance providers.List four informal techniques for gathering information to include in your report.

During which step of the writing process should you select the medium and channel to be used?

How should the message begin when using the indirect approach?

A key distinction of the oral medium,in-person channel is ________ because it enables the nuances of nonverbal communication more than any other media-channel combination.

List at least three strategies to help ensure the accuracy of information you include in business messages.

Use ________ when you need to help your audience grasp key points about sets of data or visualize connections between ideas.

As a classic form of written business communication,________ are brief written messages sent to customers and other recipients outside the organization.

A ________ is the richest communication medium.

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

An example of a specific purpose for a business message would be

Discuss the steps in developing an audience profile.

List at least three helpful questions to ask in evaluating the purpose of a message.

Discuss the relationship between general and specific purposes and the goals of each.

If you expect the audience to react favorably to your message,how should you handle the conclusions and recommendations in the message?

Describe steps to be taken when completing a business message.

Which of the following is an advantage to utilizing the three-step writing process?

During which step of the writing process should a document be proofread?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Planning Business Messages

The scope of a business message pertains to

Which of the following is a benefit to the writer when a good organizational approach to writing is used?

Briefly explain the difference between the topic of a message and the main idea.

You've been asked to prepare a report on whether your company should consider other health insurance providers.List four informal techniques for gathering information to include in your report.

During which step of the writing process should you select the medium and channel to be used?

How should the message begin when using the indirect approach?

A key distinction of the oral medium,in-person channel is ________ because it enables the nuances of nonverbal communication more than any other media-channel combination.

List at least three strategies to help ensure the accuracy of information you include in business messages.

Use ________ when you need to help your audience grasp key points about sets of data or visualize connections between ideas.

As a classic form of written business communication,________ are brief written messages sent to customers and other recipients outside the organization.

A ________ is the richest communication medium.

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

An example of a specific purpose for a business message would be

Discuss the steps in developing an audience profile.

List at least three helpful questions to ask in evaluating the purpose of a message.

Discuss the relationship between general and specific purposes and the goals of each.

If you expect the audience to react favorably to your message,how should you handle the conclusions and recommendations in the message?

Describe steps to be taken when completing a business message.

Which of the following is an advantage to utilizing the three-step writing process?

During which step of the writing process should a document be proofread?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters