Exam 3: Perceptions and Attributions

Stereotyping is defined as

A(n) _____ is an expectation of a particular interpretation based on a person's past experience with the same or similar object.

Which impression management tactic is Cassandra using when she asks for help planning the retirement party when she could do it easily on her own?

Describe and exemplify the steps in the perceptual process.

Implicit personality theory refers to a person's beliefs about the relationships between another person's family background and personality.

As he spoke with Emily on the phone, Grigor decided she must not be very intelligent because she had a high-pitched voice and giggled constantly. Which theory is Grigor using to make his analysis of Emily?

Which of these employees is exemplifying the Pollyanna principle?

Bethany told Sophia she would receive a 7% raise at the end of the year because Bethany appreciated Sophia's gentle manner when she spoke with customers on the phone. Unfortunately, Bethany didn't realize that Sophia rarely helped the customers and they usually hung up and called back to request a different representative. Which perceptual error does this demonstrate?

Which of these is NOT typically a common reason for expatriate failure?

Listening is the process by which the individual selects, organizes, interprets, and responds to information.

Which of the following represents an external factor that affects perception?

Detail how personality, learning, and motivation influence perception.

Carlos has worked for four years in the logistics department and he can't understand why the marketing department thinks the company can decrease delivery times just by hiring another vendor. Which internal factor is distorting his perception?

In Self Competency, Doing Business in Asian Countries: When Arab businesspeople receive a gift, they will open it immediately

Colin was relying on a perceptual set when he agreed to produce four cartons of the product for his customer because this was the same thing he provided the customer with last month.