Question 1

Which type of conflict occurs between persons or groups at the same hierarchical level?

Accepted Answer

A)  Horizontal conflict 
B)  Role conflict 
C)  Vertical conflict 
D)  Line-staff conflict 
E)  Bureaucratic conflict 
A)  Horizontal conflict 
B)  Role conflict 
C)  Vertical conflict 
D)  Line-staff conflict 
E)  Bureaucratic conflict

Question 2

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of emotional interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 3

Horizontal conflict occurs between hierarchical levels. It commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results.

Accepted Answer

A) True 
 B)False

Question 4

When issues are more important to others than to yourself or when you want to build "credits" for use in later disagreements _______ may be used.

Accepted Answer

A)  collaboration and problem solving 
B)  avoidance 
C)  authoritative command 
D)  accommodation 
E)  compromise 
A)  collaboration and problem solving 
B)  avoidance 
C)  authoritative command 
D)  accommodation 
E)  compromise

Question 5

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

Accepted Answer

A)  Avoidance 
B)  Authoritative command 
C)  Accommodation 
D)  Collaboration 
E)  Unassertiveness 
A)  Avoidance 
B)  Authoritative command 
C)  Accommodation 
D)  Collaboration 
E)  Unassertiveness

Question 6

__________ may be used when an issue is trivial, when more important issues are pressing, or when people need to cool down temporarily and regain perspective.

Accepted Answer

The answer of __________ may be used when an issue...

Question 7

All of the following are considered levels of conflict EXCEPT:

Accepted Answer

A)  emotional conflict. 
B)  interorganizational conflict. 
C)  intergroup conflict. 
D)  intrapersonal conflict. 
E)  interpersonal conflict. 
A)  emotional conflict. 
B)  interorganizational conflict. 
C)  intergroup conflict. 
D)  intrapersonal conflict. 
E)  interpersonal conflict.

Question 8

__________ goals deal with outcomes that relate to how well people involved in the negotiation and any constituencies they may represent are able to work with one another once the process in concluded.

Accepted Answer

A)  Process 
B)  Substance 
C)  Relationship 
D)  Collaborative 
E)  Statutory 
A)  Process 
B)  Substance 
C)  Relationship 
D)  Collaborative 
E)  Statutory

Which type of conflict occurs between persons or groups at the same hierarchical level?

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of emotional interpersonal conflict.

Horizontal conflict occurs between hierarchical levels. It commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results.

When issues are more important to others than to yourself or when you want to build "credits" for use in later disagreements _______ may be used.

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

__________ may be used when an issue is trivial, when more important issues are pressing, or when people need to cool down temporarily and regain perspective.

All of the following are considered levels of conflict EXCEPT:

__________ goals deal with outcomes that relate to how well people involved in the negotiation and any constituencies they may represent are able to work with one another once the process in concluded.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 10: Conflict and Negotiation

Which type of conflict occurs between persons or groups at the same hierarchical level?

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of emotional interpersonal conflict.

Horizontal conflict occurs between hierarchical levels. It commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results.

When issues are more important to others than to yourself or when you want to build "credits" for use in later disagreements _______ may be used.

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

__________ may be used when an issue is trivial, when more important issues are pressing, or when people need to cool down temporarily and regain perspective.

All of the following are considered levels of conflict EXCEPT:

__________ goals deal with outcomes that relate to how well people involved in the negotiation and any constituencies they may represent are able to work with one another once the process in concluded.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters