Question 1

________ occurs when a person must choose between two negative and equally unattractive alternatives.

Accepted Answer

Avoidance-

Question 2

Attitude toward time is a cultural difference that can have a substantial impact on conflict.

Accepted Answer

A) True 
 B)False

Question 3

The conflict that occurs between persons or groups working at the same hierarchical level is called ________ conflict.

Accepted Answer

The answer of The conflict that occurs between persons or...

Question 4

Use of cross-functional teams and task forces is one way of trying to minimize __________ and promote more creative and efficient operations.

Accepted Answer

A)  interpersonal conflict 
B)  intragroup conflict 
C)  intergroup conflict 
D)  interorganizational conflict 
E)  extra-organizational conflict 
A)  interpersonal conflict 
B)  intragroup conflict 
C)  intergroup conflict 
D)  interorganizational conflict 
E)  extra-organizational conflict

Question 5

What is negotiation? What are the two primary goals in the negotiation process? Provide an example of each type of goal. In the context of these goals, when is negotiation effective?

Accepted Answer

Negotiation is the process of making joi

Question 6

The classical example of interorganizational conflict is conflict among functional groups or departments, such as marketing and manufacturing, in organizations.

Accepted Answer

A) True 
 B)False

Question 7

Because of an ___________ problem, negotiations can break down, wherein the parties don't really talk to one another, at least not in the sense of making themselves truly understood.

Accepted Answer

A)  telling 
B)  selling 
C)  perceptual 
D)  hearing 
E)  cognitive 
A)  telling 
B)  selling 
C)  perceptual 
D)  hearing 
E)  cognitive

Question 8

Managed interdependence, appeals to common goals, upward referral, and altering scripts and myths are examples of direct conflict management strategies.

Accepted Answer

A) True 
 B)False

Question 9

In some situations, conflict is superficially managed by scripts, which are behavioral routines that become part of the organization's culture.

Accepted Answer

A) True 
 B)False

Question 10

Which type of conflicts commonly involves goal incompatibilities, resource scarcities, or purely interpersonal factors?

Accepted Answer

A)  Process conflicts 
B)  Cross-cultural conflicts 
C)  Horizontal conflicts 
D)  Hierarchical conflicts 
E)  Vertical conflicts 
A)  Process conflicts 
B)  Cross-cultural conflicts 
C)  Horizontal conflicts 
D)  Hierarchical conflicts 
E)  Vertical conflicts

Question 11

Emotional conflict is commonly known as an________.

Accepted Answer

clash of p

Question 12

Approach-avoidance conflict occurs when a person must choose between two negative, equally unattractive alternatives.

Accepted Answer

A) True 
 B)False

Question 13

Arbitration occurs whenever disagreements exist in a social situation over issues of substance, or whenever emotional antagonisms create frictions between individuals or groups.

Accepted Answer

A) True 
 B)False

Question 14

The type of negotiation that takes place when each party holds out to get its own way is called ______________ negotiation.

Accepted Answer

A)  soft distributive 
B)  hard distributive 
C)  direct distributive 
D)  indirect 
E)  integrative 
A)  soft distributive 
B)  hard distributive 
C)  direct distributive 
D)  indirect 
E)  integrative

Question 15

The conflict resolution process begins with a good understanding of its causes and recognition of the stage to which it has developed.

Accepted Answer

A) True 
 B)False

Question 16

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of __________.

Accepted Answer

A)  substantive intrapersonal conflict 
B)  substantive group conflict 
C)  emotional interpersonal conflict 
D)  substantive interpersonal conflict 
E)  emotional intrapersonal conflict 
A)  substantive intrapersonal conflict 
B)  substantive group conflict 
C)  emotional interpersonal conflict 
D)  substantive interpersonal conflict 
E)  emotional intrapersonal conflict

Question 17

An example of the indirect conflict management approach of using scripts is a monthly meeting of department heads which is held presumably for purposes of coordination and problem solving but actually becomes a polite forum for superficial agreement.

Accepted Answer

A) True 
 B)False

Question 18

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

Accepted Answer

The answer of __________ may be used to arrive at...

Question 19

Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of approach-avoidance conflict.

Accepted Answer

A) True 
 B)False

Question 20

Explain the basic nature and likely results of distributive and integrative negotiation?

Accepted Answer

In distributive negotiation, the partici

________ occurs when a person must choose between two negative and equally unattractive alternatives.

Attitude toward time is a cultural difference that can have a substantial impact on conflict.

The conflict that occurs between persons or groups working at the same hierarchical level is called ________ conflict.

Use of cross-functional teams and task forces is one way of trying to minimize __________ and promote more creative and efficient operations.

What is negotiation? What are the two primary goals in the negotiation process? Provide an example of each type of goal. In the context of these goals, when is negotiation effective?

The classical example of interorganizational conflict is conflict among functional groups or departments, such as marketing and manufacturing, in organizations.

Because of an ___________ problem, negotiations can break down, wherein the parties don't really talk to one another, at least not in the sense of making themselves truly understood.

Managed interdependence, appeals to common goals, upward referral, and altering scripts and myths are examples of direct conflict management strategies.

In some situations, conflict is superficially managed by scripts, which are behavioral routines that become part of the organization's culture.

Which type of conflicts commonly involves goal incompatibilities, resource scarcities, or purely interpersonal factors?

Emotional conflict is commonly known as an________.

Approach-avoidance conflict occurs when a person must choose between two negative, equally unattractive alternatives.

Arbitration occurs whenever disagreements exist in a social situation over issues of substance, or whenever emotional antagonisms create frictions between individuals or groups.

The type of negotiation that takes place when each party holds out to get its own way is called ______________ negotiation.

The conflict resolution process begins with a good understanding of its causes and recognition of the stage to which it has developed.

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of __________.

An example of the indirect conflict management approach of using scripts is a monthly meeting of department heads which is held presumably for purposes of coordination and problem solving but actually becomes a polite forum for superficial agreement.

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of approach-avoidance conflict.

Explain the basic nature and likely results of distributive and integrative negotiation?

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 10: Conflict and Negotiation

________ occurs when a person must choose between two negative and equally unattractive alternatives.

Attitude toward time is a cultural difference that can have a substantial impact on conflict.

The conflict that occurs between persons or groups working at the same hierarchical level is called ________ conflict.

Use of cross-functional teams and task forces is one way of trying to minimize __________ and promote more creative and efficient operations.

What is negotiation? What are the two primary goals in the negotiation process? Provide an example of each type of goal. In the context of these goals, when is negotiation effective?

The classical example of interorganizational conflict is conflict among functional groups or departments, such as marketing and manufacturing, in organizations.

Because of an ___________ problem, negotiations can break down, wherein the parties don't really talk to one another, at least not in the sense of making themselves truly understood.

Managed interdependence, appeals to common goals, upward referral, and altering scripts and myths are examples of direct conflict management strategies.

In some situations, conflict is superficially managed by scripts, which are behavioral routines that become part of the organization's culture.

Which type of conflicts commonly involves goal incompatibilities, resource scarcities, or purely interpersonal factors?

Emotional conflict is commonly known as an________.

Approach-avoidance conflict occurs when a person must choose between two negative, equally unattractive alternatives.

Arbitration occurs whenever disagreements exist in a social situation over issues of substance, or whenever emotional antagonisms create frictions between individuals or groups.

The type of negotiation that takes place when each party holds out to get its own way is called ______________ negotiation.

The conflict resolution process begins with a good understanding of its causes and recognition of the stage to which it has developed.

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of __________.

An example of the indirect conflict management approach of using scripts is a monthly meeting of department heads which is held presumably for purposes of coordination and problem solving but actually becomes a polite forum for superficial agreement.

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of approach-avoidance conflict.

Explain the basic nature and likely results of distributive and integrative negotiation?

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters