Exam 10: Conflict and Negotiation

When the antecedent conditions become the basis for substantive or emotional differences between people or groups, the stage of felt conflict exists.

Differentiate between functional conflict and dysfunctional conflict.

__________ negotiation focuses on positions staked out or declared by the parties involved who are each trying to claim certain portions of the available pie.

________ conflict results in positive benefits to individuals, the group, or the organization.

__________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members.

Role negotiation conflicts occur when the communication of task expectations proves unclear or upsetting.

When negotiators believe that their positions are the only correct ones, the negotiation pitfall of ____________ occurs.

In __________, a neutral third party acts as judge with the power to issue a decision binding for all parties.

Which of the following is not a common cause of conflict in organizations?

The __________ process begins with a good understanding of the causes of conflict and recognition of the stage to which conflict has developed.

_______ is also known as functional conflict.

Decoupling is a simple indirect conflict management strategy used to reduce ________.

The dollar amount of a wage agreement in a collective bargaining situation is an example of an__________ goal.

Which of the following establishes the conditions from which conflicts are likely to develop?

Conflict in organizations can be upsetting both to the individual directly involved and to others affected by its occurrence.

What occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom?

In __________, a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

__________ is preferred to gain true conflict resolution when time and cost permit.

Being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated is an example of _____________ conflict.

Daniel and Carol are unable to work together because of their interpersonal differences. This exemplifies a destructive substantive conflict.