Exam 10: Conflict and Negotiation

Principled negotiation is another name for __________.

If John and Jose are not able to recognize and respect cultural differences, they may contribute to the emergence of which type of conflict?

In today's environment, with so much focus on competition, research shows that managers and team leaders spend relatively little time dealing with conflicts.

Dysfunctional conflict works to the individual's, group's, or organization's disadvantage often diverting energies and hurting group cohesion.

Which type of negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it?

All of the following are examples of interorganizational conflict EXCEPT:

Manifest conflict may be resolved by removing or correcting its antecedents.

Which type of conflict diverts energies, hurts group cohesion, promotes interpersonal hostilities, and overall creates a negative environment for workers?

The use of cross-functional teams and task forces is one way of trying to maximize intergroup conflict.

Accommodation is a conflict management strategy may be used when an issue is trivial.

When negotiating for a pay raise, it is important to do research and find out what others make for a similar position inside and outside the organization.

When a person must choose between two positive and equally attractive alternatives ________ occurs.

If you are in a situation to make a choice between a valued promotion in your company or a desirable new job with another firm, you would be facing which type of conflict?

Which of the following involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like?

The ability of union members and management representatives to work together effectively after a contract dispute has been settled reflects which of these goals?

In the context of the stages of conflict, when the antecedent conditions become the basis for substantive or emotional differences between people or groups, the stage of perceived conflict exists.

Vertical conflict occurs between persons or groups at the same hierarchical level. It commonly involves goal incompatibilities, resource scarcities, or purely interpersonal factors.

In __________, a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes

Which of the following most commonly occurs in the context of the competition and rivalry that characterize firms operating the same markets?

____________ is a type of conflict that is experienced as tension and motivates a person to take action to reduce feelings of discomfort.