Question 1

Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.

Accepted Answer

A) True 
 B)False

Question 2

Conflict resolution involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements regarding conflict is INCORRECT?

Accepted Answer

A)  Managers and team leaders should always avoid conflict since it creates a negative environment and destructive performance results. 
B)  The manager or team leader may act as a mediator to resolve conflicts between other people. 
C)  Managers and team leaders can spend considerable time dealing with conflicts. 
D)  Managers and team leaders should be able to recognize situations that have the potential for conflict. 
E)  Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved. 
A)  Managers and team leaders should always avoid conflict since it creates a negative environment and destructive performance results. 
B)  The manager or team leader may act as a mediator to resolve conflicts between other people. 
C)  Managers and team leaders can spend considerable time dealing with conflicts. 
D)  Managers and team leaders should be able to recognize situations that have the potential for conflict. 
E)  Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved.

Question 4

Intergroup conflict always results in positive benefits to individuals, the group, or the organization.

Accepted Answer

A) True 
 B)False

Question 5

Avoidance involves pretending a conflict does not really exist.

Accepted Answer

A) True 
 B)False

Question 6

Which of these are the two important goals must be considered in negotiation?

Accepted Answer

A)  Substantive goals and emotional goals 
B)  Substance goals and relationship goals 
C)  Statutory goals and discretionary goals 
D)  Interpersonal goals and intrapersonal goals 
E)  Direct goals and indirect goals 
A)  Substantive goals and emotional goals 
B)  Substance goals and relationship goals 
C)  Statutory goals and discretionary goals 
D)  Interpersonal goals and intrapersonal goals 
E)  Direct goals and indirect goals

Question 7

Compromise is a superficial and often temporary form of conflict resolution.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not considered a benefit of functional conflict?

Accepted Answer

A)  Functional conflict can bring important problems to the surface so they can be addressed. 
B)  Functional conflict can cause decisions to be considered carefully. 
C)  Functional conflict can cause decisions to be reconsidered to ensure that the right course of action is being followed. 
D)  Functional conflict can decrease the amount of information used for decision making. 
E)  Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance. 
A)  Functional conflict can bring important problems to the surface so they can be addressed. 
B)  Functional conflict can cause decisions to be considered carefully. 
C)  Functional conflict can cause decisions to be reconsidered to ensure that the right course of action is being followed. 
D)  Functional conflict can decrease the amount of information used for decision making. 
E)  Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

Question 9

Gaining truly integrative agreements rests on which set of factors?

Accepted Answer

A)  Friendly interpersonal relationships, constructive task roles, and good information 
B)  Supportive attitudes, constructive behaviors, and good information 
C)  Supportive attitudes and values 
D)  Constructive plans and cooperative behaviors 
E)  Good information, ethical values, and effective maintenance roles 
A)  Friendly interpersonal relationships, constructive task roles, and good information 
B)  Supportive attitudes, constructive behaviors, and good information 
C)  Supportive attitudes and values 
D)  Constructive plans and cooperative behaviors 
E)  Good information, ethical values, and effective maintenance roles

Question 10

Three criteria for effective negotiation are quality, harmony, and efficiency.

Accepted Answer

A) True 
 B)False

Question 11

Conflict between functional departments such as operations and finance is a common example of __________.

Accepted Answer

A)  interpersonal conflict 
B)  intergroup conflict 
C)  intragroup conflict 
D)  interorganizational conflict 
E)  extra-organizational conflict 
A)  interpersonal conflict 
B)  intergroup conflict 
C)  intragroup conflict 
D)  interorganizational conflict 
E)  extra-organizational conflict

Question 12

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

Accepted Answer

A) True 
 B)False

Question 13

________ occurs when the underlying reasons for a destructive conflict are eliminated.

Accepted Answer

The answer of ________ occurs when the underlying reasons for...

Question 14

Resource scarcity is a likely cause of conflict in organizations that are experiencing downsizing or financial difficulties.

Accepted Answer

A) True 
 B)False

Question 15

In the context of the stages of conflict, when the antecedent conditions become the basis for substantive or emotional differences between people or groups, the stage of __________ exists.

Accepted Answer

A)  felt conflict 
B)  distinct conflict 
C)  manifest conflict 
D)  perceived conflict 
E)  apparent conflict 
A)  felt conflict 
B)  distinct conflict 
C)  manifest conflict 
D)  perceived conflict 
E)  apparent conflict

Question 16

Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

Accepted Answer

A) True 
 B)False

Question 17

In the __________ approach to negotiation, participants would say: "Let's find a way to make this work for both of us."

Accepted Answer

The answer of In the __________ approach to negotiation, participants...

Question 18

An example of interorganizational conflict is the disagreements between unions and the organizations employing the union members.

Accepted Answer

A) True 
 B)False

Question 19

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

Accepted Answer

A) True 
 B)False

Question 20

__________ goals deal with outcomes that relate to the "content" issues under negotiation.

Accepted Answer

A)  Relationship 
B)  Substance 
C)  Object 
D)  Discretionary 
E)  Material 
A)  Relationship 
B)  Substance 
C)  Object 
D)  Discretionary 
E)  Material

Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.

Conflict resolution involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

Which of the following statements regarding conflict is INCORRECT?

Intergroup conflict always results in positive benefits to individuals, the group, or the organization.

Avoidance involves pretending a conflict does not really exist.

Which of these are the two important goals must be considered in negotiation?

Compromise is a superficial and often temporary form of conflict resolution.

Which of the following is not considered a benefit of functional conflict?

Gaining truly integrative agreements rests on which set of factors?

Three criteria for effective negotiation are quality, harmony, and efficiency.

Conflict between functional departments such as operations and finance is a common example of __________.

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

________ occurs when the underlying reasons for a destructive conflict are eliminated.

Resource scarcity is a likely cause of conflict in organizations that are experiencing downsizing or financial difficulties.

In the context of the stages of conflict, when the antecedent conditions become the basis for substantive or emotional differences between people or groups, the stage of __________ exists.

Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

In the __________ approach to negotiation, participants would say: "Let's find a way to make this work for both of us."

An example of interorganizational conflict is the disagreements between unions and the organizations employing the union members.

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

__________ goals deal with outcomes that relate to the "content" issues under negotiation.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 10: Conflict and Negotiation

Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.

Conflict resolution involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

Which of the following statements regarding conflict is INCORRECT?

Intergroup conflict always results in positive benefits to individuals, the group, or the organization.

Avoidance involves pretending a conflict does not really exist.

Which of these are the two important goals must be considered in negotiation?

Compromise is a superficial and often temporary form of conflict resolution.

Which of the following is not considered a benefit of functional conflict?

Gaining truly integrative agreements rests on which set of factors?

Three criteria for effective negotiation are quality, harmony, and efficiency.

Conflict between functional departments such as operations and finance is a common example of __________.

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

________ occurs when the underlying reasons for a destructive conflict are eliminated.

Resource scarcity is a likely cause of conflict in organizations that are experiencing downsizing or financial difficulties.

In the context of the stages of conflict, when the antecedent conditions become the basis for substantive or emotional differences between people or groups, the stage of __________ exists.

Functional conflict can offer opportunities for creativity that can improve individual, team, or organizational performance.

In the __________ approach to negotiation, participants would say: "Let's find a way to make this work for both of us."

An example of interorganizational conflict is the disagreements between unions and the organizations employing the union members.

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

__________ goals deal with outcomes that relate to the "content" issues under negotiation.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters