Exam 10: Conflict and Negotiation

When people are unclear about how their objectives or those of their teams fit with those being pursued by others, or when their objectives directly compete in a win-lose fashion, which of the following may be the cause of conflict?

Two persons continually in disagreement over each other's work attire is an example of __________.

When conflict is expressed openly in behavior, it is said to be manifest conflict.

Lose-lose strategies may result from outright competition or authoritative command where the solution is dictated by an authority figure.

Which type of negotiation takes place when one party is willing to make concessions to the other to get things over with?

All of the following are important behavioral foundations for gaining integrative agreements EXCEPT:

In a business class where team members are arguing over content choices for a PowerPoint presentation, it might help to remind everyone that the goal is to impress the instructor and get an "A" for the presentation and that this is only possible if everyone contributes their best. This is an example of which indirect conflict management strategy?

Conflict antecedents establish the conditions from which conflicts are likely to develop.

In the context of direct conflict management approaches, what are assertiveness and cooperativeness? How are assertiveness and cooperativeness related to each of the five basic direct conflict management approaches?

Intergroup conflict occurs between two or more individuals in opposition to each other, and may be either substantive or emotional or both.

__________ conflict commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results.

When emotional conflicts creep into work situations, they can be conducive to teamwork because they get people to talk about their feelings.

________ conflict occurs when no one gets what he/she wants, while the underlying reasons for conflict remain unaffected and a similar conflict is likely to occur in the future.

The hard approach to distributive negotiation may lead to a win-lose outcome.

Continuing battles between U.S. businesses and their global rivals such as Ford versus Hyundai and AT&T versus Verizon are examples of which of the following?

The __________ conflict management style involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

Conflict between functional departments such as marketing and manufacturing is a common example of intragroup conflict.

An example of approach-avoidance conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

Functional conflict is also referred to as constructive conflict.

When conflict management results in one party achieving its desires and the other party not achieving its desires, the conflict is considered to be an __________ conflict.