Question 1

Informal communication is necessary for employees to tease or harass another member of the group.

Accepted Answer

A) True 
 B)False

Question 2

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

Accepted Answer

A) wheel 
B) lateral 
C) all-channel 
D) chain 
A) wheel 
B) lateral 
C) all-channel 
D) chain

Question 3

The amount of information that can be transmitted during a communication episode refers to:

Accepted Answer

A) perception. 
B) filtering. 
C) feedback. 
D) channel richness. 
A) perception. 
B) filtering. 
C) feedback. 
D) channel richness.

Question 4

Channels low in richness can carry routine messages efficiently.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are true regarding face-to-face communication EXCEPT:

Accepted Answer

A) it provides for a maximum amount of information to be transmitted 
B) it scores highest in terms of channel richness. 
C) feedback is delayed. 
D) it offers multiple information cues. 
A) it provides for a maximum amount of information to be transmitted 
B) it scores highest in terms of channel richness. 
C) feedback is delayed. 
D) it offers multiple information cues.

Question 6

A sender may choose to use written communication because:

Accepted Answer

A) the message can be stored for an indefinite period of time. 
B) both the sender and receiver have a record of the communication. 
C) they're tangible and verifiable. 
D) all of the above. 
A) the message can be stored for an indefinite period of time. 
B) both the sender and receiver have a record of the communication. 
C) they're tangible and verifiable. 
D) all of the above.

Question 7

A major disadvantage of oral communication arises through its potential for distortion.

Accepted Answer

A) True 
 B)False

Question 8

What is meant by channel richness?

Accepted Answer

It is the amount of information that can

Question 9

As depicted in the communication process model,the sender initiates a message by:

Accepted Answer

A) making contact with the receiver. 
B) encoding a thought. 
C) giving feedback to the sender. 
D) choosing a channel of communication. 
A) making contact with the receiver. 
B) encoding a thought. 
C) giving feedback to the sender. 
D) choosing a channel of communication.

Question 10

Body language tends to make verbal communication much less complicated.

Accepted Answer

A) True 
 B)False

Question 11

The medium through which communication travels is called a:

Accepted Answer

A) channel. 
B) receiver. 
C) message. 
D) feedback mechanism. 
A) channel. 
B) receiver. 
C) message. 
D) feedback mechanism.

Question 12

Oral communications are most likely to be well thought out,logical and clear.

Accepted Answer

A) True 
 B)False

Question 13

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer Internet packages.However,this package quite frequently does not arrive and the customers are still billed for using Internet services that they have not received. In the situation above,what component of the communication process could be improved:

Accepted Answer

A) feedback 
B) channels 
C) decoding 
D) encoding 
A) feedback 
B) channels 
C) decoding 
D) encoding

Question 14

Wheel networks tend to transfer information at a low speed and result in moderate levels of member satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

When communicating your frustrations to your employer,you are communicating an emotional expression.

Accepted Answer

A) True 
 B)False

Question 16

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)________ function.

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) information 
A) emotional expression 
B) control 
C) motivation 
D) information

Question 17

Which of the following is a limitation of email as a communication tool?

Accepted Answer

A) Emails can be read at the recipient's convenience. 
B) Email messages can be quickly written,edited and stored. 
C) Email messages can be distributed to one person or thousands with a click of a mouse. 
D) Emails can be misinterpreted. 
A) Emails can be read at the recipient's convenience. 
B) Email messages can be quickly written,edited and stored. 
C) Email messages can be distributed to one person or thousands with a click of a mouse. 
D) Emails can be misinterpreted.

Question 18

What do you consider important to know about non-verbal communication?

Accepted Answer

No discussion of communication would thu

Question 19

Communication provides a means for employees to interact socially as a function of:

Accepted Answer

A) control. 
B) information. 
C) motivation. 
D) emotional expression. 
A) control. 
B) information. 
C) motivation. 
D) emotional expression.

Question 20

Discuss communication cultural barriers.

Accepted Answer

There are four specific problems related

Informal communication is necessary for employees to tease or harass another member of the group.

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

The amount of information that can be transmitted during a communication episode refers to:

Channels low in richness can carry routine messages efficiently.

All of the following are true regarding face-to-face communication EXCEPT:

A sender may choose to use written communication because:

A major disadvantage of oral communication arises through its potential for distortion.

What is meant by channel richness?

As depicted in the communication process model,the sender initiates a message by:

Body language tends to make verbal communication much less complicated.

The medium through which communication travels is called a:

Oral communications are most likely to be well thought out,logical and clear.

Wheel networks tend to transfer information at a low speed and result in moderate levels of member satisfaction.

When communicating your frustrations to your employer,you are communicating an emotional expression.

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)________ function.

Which of the following is a limitation of email as a communication tool?

What do you consider important to know about non-verbal communication?

Communication provides a means for employees to interact socially as a function of:

Discuss communication cultural barriers.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

Informal communication is necessary for employees to tease or harass another member of the group.

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

The amount of information that can be transmitted during a communication episode refers to:

Channels low in richness can carry routine messages efficiently.

All of the following are true regarding face-to-face communication EXCEPT:

A sender may choose to use written communication because:

A major disadvantage of oral communication arises through its potential for distortion.

What is meant by channel richness?

As depicted in the communication process model,the sender initiates a message by:

Body language tends to make verbal communication much less complicated.

The medium through which communication travels is called a:

Oral communications are most likely to be well thought out,logical and clear.

Wheel networks tend to transfer information at a low speed and result in moderate levels of member satisfaction.

When communicating your frustrations to your employer,you are communicating an emotional expression.

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)________ function.

Which of the following is a limitation of email as a communication tool?

What do you consider important to know about non-verbal communication?

Communication provides a means for employees to interact socially as a function of:

Discuss communication cultural barriers.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters