Question 1

Which of the following is a true statement about text messaging (TM)?

Accepted Answer

A) TM is a synchronous technology. 
B) TM is usually sent via a mobile phone. 
C) TM is an alternative to phone calls. 
D) All of the above. 
A) TM is a synchronous technology. 
B) TM is usually sent via a mobile phone. 
C) TM is an alternative to phone calls. 
D) All of the above.

Question 2

Harriet has been assigned the task of setting up work teams for a complex software development project.Each team has different work requirements.Harriet must choose the best structure for each team,based on its specific requirements. After establishing Team D in a wheel network structure,Harriet receives negative feedback from members of the team.Many team members express frustration about working in the group,and most dislike the interpersonal style of the team leader.Which of the following strategies would most likely help to improve the team members' morale?

Accepted Answer

A) Leaving the team as a wheel network and encouraging team members to share the leadership responsibility. 
B) Restructuring the group as a chain network and replacing the leader with another group member. 
C) Leaving the team leader in place and restructuring the group as a chain network. 
D) Transferring the team leader to another group and restructuring the group as an all-channel network. 
A) Leaving the team as a wheel network and encouraging team members to share the leadership responsibility. 
B) Restructuring the group as a chain network and replacing the leader with another group member. 
C) Leaving the team leader in place and restructuring the group as a chain network. 
D) Transferring the team leader to another group and restructuring the group as an all-channel network.

Question 3

Which of the following occurs before the others in the communication process?

Accepted Answer

A) understanding 
B) decoding 
C) receiving 
D) encoding 
A) understanding 
B) decoding 
C) receiving 
D) encoding

Question 4

Words may mean different things to different people; _______ influence(s)this the most.

Accepted Answer

A) context 
B) age 
C) both of the above 
D) none of the above 
A) context 
B) age 
C) both of the above 
D) none of the above

Question 5

When feedback is being given to high-level individuals in an organisation,upward communication is taking place.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true when explaining those affected by oral-communication apprehension?

Accepted Answer

A) They may distort the communication demands of their jobs. 
B) They may rely on memos or letters to convey information better taken care of through oral communication. 
C) They may limit their oral communication and then tend to rationalise their behaviour. 
D) All of the above. 
A) They may distort the communication demands of their jobs. 
B) They may rely on memos or letters to convey information better taken care of through oral communication. 
C) They may limit their oral communication and then tend to rationalise their behaviour. 
D) All of the above.

Question 7

Low-context cultures,such as that of ________,rely essentially on words to convey meaning.

Accepted Answer

A) China 
B) Australia 
C) Vietnam 
D) Saudi Arabia 
A) China 
B) Australia 
C) Vietnam 
D) Saudi Arabia

Question 8

Written communication has a built-in feedback mechanism.

Accepted Answer

A) True 
 B)False

Question 9

People with a high need for cognition are more likely to use automatic processing strategies.

Accepted Answer

A) True 
 B)False

Question 10

Face-to-face communication scores lowest in terms of channel richness.

Accepted Answer

A) True 
 B)False

Question 11

Low-context cultures value:

Accepted Answer

A) directness. 
B) status. 
C) trust. 
D) subtle cues. 
A) directness. 
B) status. 
C) trust. 
D) subtle cues.

Question 12

What is the final link in the communication process?

Accepted Answer

A) encode 
B) decode 
C) channel 
D) feedback 
A) encode 
B) decode 
C) channel 
D) feedback

Question 13

What are the steps in the communication process model?

Accepted Answer

The parts of the communication process a

Question 14

When considering interpersonal communications,the best way of conveying messages is through written communication.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT a formal small-group network?

Accepted Answer

A) wheel 
B) all-channel 
C) chain 
D) spoke 
A) wheel 
B) all-channel 
C) chain 
D) spoke

Question 16

The sender initiates a _____________ by encoding a thought.

Accepted Answer

A) message 
B) jargon 
C) medium 
D) channel 
A) message 
B) jargon 
C) medium 
D) channel

Question 17

Providing information is the most important of all communication functions.

Accepted Answer

A) True 
 B)False

Question 18

Filtering,selective perception,silence and language are all potential barriers to effective communication.

Accepted Answer

A) True 
 B)False

Question 19

Automatic processing takes little effort,but it is time-consuming.

Accepted Answer

A) True 
 B)False

Question 20

Some body movement is accidental and has no meaning.

Accepted Answer

A) True 
 B)False

Which of the following is a true statement about text messaging (TM)?

Which of the following occurs before the others in the communication process?

Words may mean different things to different people; _______ influence(s)this the most.

When feedback is being given to high-level individuals in an organisation,upward communication is taking place.

Which of the following is true when explaining those affected by oral-communication apprehension?

Low-context cultures,such as that of ________,rely essentially on words to convey meaning.

Written communication has a built-in feedback mechanism.

People with a high need for cognition are more likely to use automatic processing strategies.

Face-to-face communication scores lowest in terms of channel richness.

Low-context cultures value:

What is the final link in the communication process?

What are the steps in the communication process model?

When considering interpersonal communications,the best way of conveying messages is through written communication.

Which of the following is NOT a formal small-group network?

The sender initiates a _____________ by encoding a thought.

Providing information is the most important of all communication functions.

Filtering,selective perception,silence and language are all potential barriers to effective communication.

Automatic processing takes little effort,but it is time-consuming.

Some body movement is accidental and has no meaning.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

Which of the following is a true statement about text messaging (TM)?

Which of the following occurs before the others in the communication process?

Words may mean different things to different people; _______ influence(s)this the most.

When feedback is being given to high-level individuals in an organisation,upward communication is taking place.

Which of the following is true when explaining those affected by oral-communication apprehension?

Low-context cultures,such as that of ________,rely essentially on words to convey meaning.

Written communication has a built-in feedback mechanism.

People with a high need for cognition are more likely to use automatic processing strategies.

Face-to-face communication scores lowest in terms of channel richness.

Low-context cultures value:

What is the final link in the communication process?

What are the steps in the communication process model?

When considering interpersonal communications,the best way of conveying messages is through written communication.

Which of the following is NOT a formal small-group network?

The sender initiates a _____________ by encoding a thought.

Providing information is the most important of all communication functions.

Filtering,selective perception,silence and language are all potential barriers to effective communication.

Automatic processing takes little effort,but it is time-consuming.

Some body movement is accidental and has no meaning.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters