Question 1

A benefit of email as a communication tool is information overload.

Accepted Answer

A) True 
 B)False

Question 2

What is communication apprehension and why is it of concern?

Accepted Answer

Communication apprehension is a major ba

Question 3

Lateral communication saves time and facilitates coordination.

Accepted Answer

A) True 
 B)False

Question 4

Body movements,physical distance and looking at your watch are all examples of:

Accepted Answer

A) non-verbal communication. 
B) verbal communication. 
C) informal networks. 
D) kinesics. 
A) non-verbal communication. 
B) verbal communication. 
C) informal networks. 
D) kinesics.

Question 5

John writes a memo to his employees.Putting his thoughts onto paper is an example of:

Accepted Answer

A) decoding. 
B) feedback. 
C) channelling. 
D) encoding. 
A) decoding. 
B) feedback. 
C) channelling. 
D) encoding.

Question 6

Selective perception refers to interpreting what we see and calling it reality.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT an example of upward communication?

Accepted Answer

A) employee attitude surveys 
B) performance reports prepared by lower management for top management 
C) suggestion boxes 
D) informing employees of policies 
A) employee attitude surveys 
B) performance reports prepared by lower management for top management 
C) suggestion boxes 
D) informing employees of policies

Question 8

I-Tech Engineering is a large organisation that has recently announced that it will be downsizing.As a result of this,many employees are unsure if they can keep their jobs or,if they do stay within the organisation,what downsizing will mean in terms of their new roles. In this situation employees are ______ likely to use the grapevine because of ______ and ________.

Accepted Answer

A) more; ambiguity; anxiety 
B) more; clarity; anxiety 
C) less; ambiguity; information 
D) less; clarity; anxiety 
A) more; ambiguity; anxiety 
B) more; clarity; anxiety 
C) less; ambiguity; information 
D) less; clarity; anxiety

Question 9

One survey found that over ____% of managers reported remaining silent about at least one issue of significant concern.

Accepted Answer

A) 10 
B) 30 
C) 50 
D) 85 
A) 10 
B) 30 
C) 50 
D) 85

Question 10

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is below par are examples of which function of communication?

Accepted Answer

A) control 
B) information 
C) motivation 
D) emotional expression 
A) control 
B) information 
C) motivation 
D) emotional expression

Question 11

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Accepted Answer

A) True 
 B)False

Question 12

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they think the senior managers want to hear.Some middle managers are unable to deal with the vast amount of information in this fast-changing industry. ________ is likely to occur at Zeus Industries when there is emphasis on status differences.

Accepted Answer

A) Defensiveness 
B) Filtering 
C) Selective perception 
D) Information overload 
A) Defensiveness 
B) Filtering 
C) Selective perception 
D) Information overload

Question 13

Informal communication is created spontaneously and emerges as responses to individual choices.

Accepted Answer

A) True 
 B)False

Question 14

One recommendation to use when communicating with someone from a different culture is to assume the parties are similar to each other.

Accepted Answer

A) True 
 B)False

Question 15

Communication fosters _________ as a means to improve performance.

Accepted Answer

A) leadership 
B) training 
C) motivation 
D) communication 
A) leadership 
B) training 
C) motivation 
D) communication

Question 16

The function of communication that facilitates decision making is:

Accepted Answer

A) emotional expression. 
B) motivation. 
C) control. 
D) information. 
A) emotional expression. 
B) motivation. 
C) control. 
D) information.

Question 17

One cross-cultural communication barrier is tone differences.

Accepted Answer

A) True 
 B)False

Question 18

The ________ network is best if you are concerned with high member satisfaction.

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) circle 
A) chain 
B) wheel 
C) all-channel 
D) circle

Question 19

Discuss the two important challenges that more information brings to workers and the workplace.

Accepted Answer

The two important challenges of having s

Question 20

Body language conveys the relative perceived status between a sender and receiver.

Accepted Answer

A) True 
 B)False

A benefit of email as a communication tool is information overload.

What is communication apprehension and why is it of concern?

Lateral communication saves time and facilitates coordination.

Body movements,physical distance and looking at your watch are all examples of:

John writes a memo to his employees.Putting his thoughts onto paper is an example of:

Selective perception refers to interpreting what we see and calling it reality.

Which of the following is NOT an example of upward communication?

One survey found that over ____% of managers reported remaining silent about at least one issue of significant concern.

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is below par are examples of which function of communication?

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Informal communication is created spontaneously and emerges as responses to individual choices.

One recommendation to use when communicating with someone from a different culture is to assume the parties are similar to each other.

Communication fosters _________ as a means to improve performance.

The function of communication that facilitates decision making is:

One cross-cultural communication barrier is tone differences.

The ________ network is best if you are concerned with high member satisfaction.

Discuss the two important challenges that more information brings to workers and the workplace.

Body language conveys the relative perceived status between a sender and receiver.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

A benefit of email as a communication tool is information overload.

What is communication apprehension and why is it of concern?

Lateral communication saves time and facilitates coordination.

Body movements,physical distance and looking at your watch are all examples of:

John writes a memo to his employees.Putting his thoughts onto paper is an example of:

Selective perception refers to interpreting what we see and calling it reality.

Which of the following is NOT an example of upward communication?

One survey found that over ____% of managers reported remaining silent about at least one issue of significant concern.

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is below par are examples of which function of communication?

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Informal communication is created spontaneously and emerges as responses to individual choices.

One recommendation to use when communicating with someone from a different culture is to assume the parties are similar to each other.

Communication fosters _________ as a means to improve performance.

The function of communication that facilitates decision making is:

One cross-cultural communication barrier is tone differences.

The ________ network is best if you are concerned with high member satisfaction.

Discuss the two important challenges that more information brings to workers and the workplace.

Body language conveys the relative perceived status between a sender and receiver.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters