Question 1

________ occurs when the information we have to work with exceeds our processing capacity.

Accepted Answer

A) Effective communication 
B) Selective processing 
C) Filtering 
D) Information overload 
A) Effective communication 
B) Selective processing 
C) Filtering 
D) Information overload

Question 2

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is ________ communication.

Accepted Answer

A) directional 
B) lateral 
C) downward 
D) informal 
A) directional 
B) lateral 
C) downward 
D) informal

Question 3

Adeline's company is currently undergoing some large-scale changes.As a result,many of the employees are feeling rather frustrated and are reluctant to do their work.They are now unsure of what their role is within the company. Adeline wants to increase the social cohesion within the company.What function of communication is likely to be dominant in the task?

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) privacy 
A) emotional expression 
B) control 
C) motivation 
D) privacy

Question 4

Communication can flow vertically or laterally.

Accepted Answer

A) True 
 B)False

Question 5

When all communication is channelled through the supervisor,a ________ communication network exists.

Accepted Answer

A) lateral 
B) wheel 
C) directional 
D) circle 
A) lateral 
B) wheel 
C) directional 
D) circle

Question 6

Examples of non-verbal communication include messages transmitted by facial expressions and body movements.

Accepted Answer

A) True 
 B)False

Question 7

________ serves four major functions within a group: Control,motivation,emotional expression and information.

Accepted Answer

A) Training 
B) Leadership 
C) Communication 
D) Productivity 
A) Training 
B) Leadership 
C) Communication 
D) Productivity

Question 8

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

Accepted Answer

A) managerial communication. 
B) upward communication. 
C) horizontal communication. 
D) organisational structure. 
A) managerial communication. 
B) upward communication. 
C) horizontal communication. 
D) organisational structure.

Question 9

If when making a decision we consider information about the decision in a superficial way,we are conducting ________ processing.

Accepted Answer

A) manual 
B) automatic 
C) controlled 
D) subconscious 
A) manual 
B) automatic 
C) controlled 
D) subconscious

Question 10

Rumours emerge in organisations because:

Accepted Answer

A) they are in response to situations people think are important. 
B) there is situational ambiguity. 
C) people are anxious. 
D) all of the above. 
A) they are in response to situations people think are important. 
B) there is situational ambiguity. 
C) people are anxious. 
D) all of the above.

Question 11

The all-channel network rigidly follows the formal chain of command.

Accepted Answer

A) True 
 B)False

Question 12

Messages travel through media called channels.

Accepted Answer

A) True 
 B)False

Question 13

Formal channels traditionally follow the ________ within the organisation.

Accepted Answer

A) informal channels 
B) non-verbal messages 
C) authority chain 
D) grapevine 
A) informal channels 
B) non-verbal messages 
C) authority chain 
D) grapevine

Question 14

___________ emerge(s)when the organisation is secretive about changes in its structure.

Accepted Answer

A) Competition 
B) Morale 
C) Expectations 
D) Rumours 
A) Competition 
B) Morale 
C) Expectations 
D) Rumours

Question 15

Formal channels traditionally follow the authority chain within the organisation.

Accepted Answer

A) True 
 B)False

Question 16

No group can exist without communication.

Accepted Answer

A) True 
 B)False

Question 17

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Joe is the:

Accepted Answer

A) sender. 
B) channel. 
C) message. 
D) receiver. 
A) sender. 
B) channel. 
C) message. 
D) receiver.

Question 18

Receivers in communication selectively see and hear based on their needs,motivations,experience,background and other personal characteristics.This is called:

Accepted Answer

A) emotions. 
B) filtering. 
C) selective perception. 
D) language. 
A) emotions. 
B) filtering. 
C) selective perception. 
D) language.

Question 19

________ is the tension and anxiety about oral communication,written,or both.

Accepted Answer

A) Communication absence 
B) Communication apprehension 
C) Noncommunication 
D) Communication breakdown 
A) Communication absence 
B) Communication apprehension 
C) Noncommunication 
D) Communication breakdown

Question 20

The ________ communication network is well illustrated by self-managed teams.

Accepted Answer

A) interpersonal 
B) all-channel 
C) wheel 
D) circle 
A) interpersonal 
B) all-channel 
C) wheel 
D) circle

________ occurs when the information we have to work with exceeds our processing capacity.

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is ________ communication.

Communication can flow vertically or laterally.

When all communication is channelled through the supervisor,a ________ communication network exists.

Examples of non-verbal communication include messages transmitted by facial expressions and body movements.

________ serves four major functions within a group: Control,motivation,emotional expression and information.

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

If when making a decision we consider information about the decision in a superficial way,we are conducting ________ processing.

Rumours emerge in organisations because:

The all-channel network rigidly follows the formal chain of command.

Messages travel through media called channels.

Formal channels traditionally follow the ________ within the organisation.

___________ emerge(s)when the organisation is secretive about changes in its structure.

Formal channels traditionally follow the authority chain within the organisation.

No group can exist without communication.

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Joe is the:

Receivers in communication selectively see and hear based on their needs,motivations,experience,background and other personal characteristics.This is called:

________ is the tension and anxiety about oral communication,written,or both.

The ________ communication network is well illustrated by self-managed teams.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

________ occurs when the information we have to work with exceeds our processing capacity.

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is ________ communication.

Communication can flow vertically or laterally.

When all communication is channelled through the supervisor,a ________ communication network exists.

Examples of non-verbal communication include messages transmitted by facial expressions and body movements.

________ serves four major functions within a group: Control,motivation,emotional expression and information.

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

If when making a decision we consider information about the decision in a superficial way,we are conducting ________ processing.

Rumours emerge in organisations because:

The all-channel network rigidly follows the formal chain of command.

Messages travel through media called channels.

Formal channels traditionally follow the ________ within the organisation.

___________ emerge(s)when the organisation is secretive about changes in its structure.

Formal channels traditionally follow the authority chain within the organisation.

No group can exist without communication.

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Joe is the:

Receivers in communication selectively see and hear based on their needs,motivations,experience,background and other personal characteristics.This is called:

________ is the tension and anxiety about oral communication,written,or both.

The ________ communication network is well illustrated by self-managed teams.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters