Exam 10: Communication

All of the following are examples of downward communication flows EXCEPT:

What is the grapevine and what are its main characteristics?

Lateral communication can create dysfunctional conflicts when the formal vertical channels are breached.

Rumours would most likely flourish in situations where there is:

________ cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

It is estimated that anywhere from 5% to 20% of the population suffers from communication apprehension.

When a person manipulates information so that it will be seen more favourably by the receiver,he is:

In recent months,Alicia has found her work to be increasingly difficult.She relates to a colleague that her manager would frequently change his mind about what he had previously said without realising it.He would frequently ask her to do one task only to reprimand her later,insisting that he asked her to prioritise another task. In this case,which form of communication should be utilised more frequently?

Low-context cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. The telephone is the:

What makes a person choose to engage in either shallow or deep processing?

Harriet has been assigned the task of setting up work teams for a complex software development project.Each team has different work requirements.Harriet must choose the best structure for each team,based on its specific requirements. Harriet has been charged with the task of evaluating two employees for possible promotions.She is interested in learning which employee has the most effective leadership skills.One of the employees is assigned to Team B,and the other is assigned to Team C.Which network structure should Harriet choose for these teams if she wishes to place the two employees in clear leadership positions on the teams?

Translating a sender's communication message describes:

Which formal organisational network permits all group members to actively communicate with each other?

Organisations have authority hierarchies and formal guidelines that employees are required to follow.These help the organisation through:

Lateral relationships are often informally created to short-circuit the vertical hierarchy and expedite action.

Control is more important than motivation,emotional expression and information combined.

In terms of facilitating the emergence of a leader,the most effective communication network is the:

What are the benefits and drawbacks of email?

Messages conveyed through facial expressions are: