Question 1

If when making a decision we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

Accepted Answer

A) manual 
B) automatic 
C) controlled 
D) subconscious 
A) manual 
B) automatic 
C) controlled 
D) subconscious

Question 2

The two most important messages that body language conveys are:

Accepted Answer

A) (1)the extent to which we understand someone,and (2)the level of interest we hold in the sender's information. 
B) (1)the extent to which we understand someone,and (2)the level of interest we hold in the sender's message. 
C) (1)the extent to which we do not hear someone,and (2)the clarity of the sender's message. 
D) (1)the extent to which we like someone and are interested in the sender's views,and (2)the perceived status between sender and receiver. 
A) (1)the extent to which we understand someone,and (2)the level of interest we hold in the sender's information. 
B) (1)the extent to which we understand someone,and (2)the level of interest we hold in the sender's message. 
C) (1)the extent to which we do not hear someone,and (2)the clarity of the sender's message. 
D) (1)the extent to which we like someone and are interested in the sender's views,and (2)the perceived status between sender and receiver.

Question 3

A survey found that about 30% of employees hear about matters first on the grapevine.

Accepted Answer

A) True 
 B)False

Question 4

When can lateral communications create dysfunctional conflict?

Accepted Answer

A) when bosses find out that actions have been taken or decisions made without their knowledge 
B) when the formal vertical channels are breached 
C) when members go above or around their superiors to get things done 
D) all of the above 
A) when bosses find out that actions have been taken or decisions made without their knowledge 
B) when the formal vertical channels are breached 
C) when members go above or around their superiors to get things done 
D) all of the above

Question 5

What part of the communication process can occur at any point?

Accepted Answer

A) noise 
B) feedback 
C) the channel 
D) decoding 
A) noise 
B) feedback 
C) the channel 
D) decoding

Question 6

Which of the following are recommendations for reducing misperceptions when communicating with people from a different culture?

Accepted Answer

A) Foster an environment of mutual respect. 
B) Proactively maintain the identity of the group. 
C) Delay judgments until you've had time to interpret. 
D) All of the above. 
A) Foster an environment of mutual respect. 
B) Proactively maintain the identity of the group. 
C) Delay judgments until you've had time to interpret. 
D) All of the above.

Question 7

Which formal organisational network supports the highest member satisfaction?

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) circle 
A) chain 
B) wheel 
C) all-channel 
D) circle

Question 8

Communication provides a release for the emotional expression of feelings and for fulfilment of social needs.

Accepted Answer

A) True 
 B)False

Question 9

To engage in effective upward ,an employee should:

Accepted Answer

A) communicate in detail. 
B) support the communication with comprehensive questions. 
C) prepare useful strategies. 
D) reduce distractions. 
A) communicate in detail. 
B) support the communication with comprehensive questions. 
C) prepare useful strategies. 
D) reduce distractions.

Question 10

In order to communicate with your co-workers,you would need to use ________ communication.

Accepted Answer

A) occupational 
B) vertical 
C) lateral 
D) downward 
A) occupational 
B) vertical 
C) lateral 
D) downward

Question 11

Your employer has entrusted you to host the clients from China.Discuss four things you can do to reduce misinterpretations when communicating with your clients.

Accepted Answer

The following four rules can be helpful

Question 12

The ________ network is the least effective for accuracy.

Accepted Answer

A) wheel 
B) chain 
C) all-channel 
D) all networks are equal for accuracy 
A) wheel 
B) chain 
C) all-channel 
D) all networks are equal for accuracy

Question 13

How does the degree of context influence communications?

Accepted Answer

Cultures tend to differ in the importanc

Question 14

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Accepted Answer

A) True 
 B)False

Question 15

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Oral agreements imply strong commitments in ________ cultures.

Accepted Answer

A) high-context 
B) high-content 
C) low-context 
D) low-content 
A) high-context 
B) high-content 
C) low-context 
D) low-content

Question 16

List and explain four barriers to effective communication.

Accepted Answer

Filtering refers to a sender's purposely

Question 17

Rumours flourish in ambiguous situations.

Accepted Answer

A) True 
 B)False

Question 18

Formal guidelines and authority hierarchies are examples of which function of communication?

Accepted Answer

A) interaction 
B) control 
C) information 
D) organisation 
A) interaction 
B) control 
C) information 
D) organisation

Question 19

In high-context cultures,enforceable contracts tend to be in writing and precisely worded.

Accepted Answer

A) True 
 B)False

Question 20

Silence is less likely where minority opinions are treated with respect,work-group identification is high,and high procedural justice prevails.

Accepted Answer

A) True 
 B)False

If when making a decision we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

The two most important messages that body language conveys are:

A survey found that about 30% of employees hear about matters first on the grapevine.

When can lateral communications create dysfunctional conflict?

What part of the communication process can occur at any point?

Which of the following are recommendations for reducing misperceptions when communicating with people from a different culture?

Which formal organisational network supports the highest member satisfaction?

Communication provides a release for the emotional expression of feelings and for fulfilment of social needs.

To engage in effective upward ,an employee should:

In order to communicate with your co-workers,you would need to use ________ communication.

Your employer has entrusted you to host the clients from China.Discuss four things you can do to reduce misinterpretations when communicating with your clients.

The ________ network is the least effective for accuracy.

How does the degree of context influence communications?

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Oral agreements imply strong commitments in ________ cultures.

List and explain four barriers to effective communication.

Rumours flourish in ambiguous situations.

Formal guidelines and authority hierarchies are examples of which function of communication?

In high-context cultures,enforceable contracts tend to be in writing and precisely worded.

Silence is less likely where minority opinions are treated with respect,work-group identification is high,and high procedural justice prevails.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

If when making a decision we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

The two most important messages that body language conveys are:

A survey found that about 30% of employees hear about matters first on the grapevine.

When can lateral communications create dysfunctional conflict?

What part of the communication process can occur at any point?

Which of the following are recommendations for reducing misperceptions when communicating with people from a different culture?

Which formal organisational network supports the highest member satisfaction?

Communication provides a release for the emotional expression of feelings and for fulfilment of social needs.

To engage in effective upward ,an employee should:

In order to communicate with your co-workers,you would need to use ________ communication.

Your employer has entrusted you to host the clients from China.Discuss four things you can do to reduce misinterpretations when communicating with your clients.

The ________ network is the least effective for accuracy.

How does the degree of context influence communications?

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Oral agreements imply strong commitments in ________ cultures.

List and explain four barriers to effective communication.

Rumours flourish in ambiguous situations.

Formal guidelines and authority hierarchies are examples of which function of communication?

In high-context cultures,enforceable contracts tend to be in writing and precisely worded.

Silence is less likely where minority opinions are treated with respect,work-group identification is high,and high procedural justice prevails.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters