Question 1

The classical stopwatch study,or time study,was originally proposed by Western Electric's Hawthorne Commission in the 1920s.

Accepted Answer

A) True 
 B)False

Question 2

What is quality of work life? What is its relation to a firm's human resource strategy?

Accepted Answer

Quality of work life means a job that is

Question 3

An initial analysis of a laboratory activity resulted in the first table below.After this analysis,the managers determined that their element descriptions were not as accurate as they should have been-they had left out an element,underestimated a distance,and understated the need for accuracy.They revised the table of element data,which appears in the second table.
     Calculate the total standard minutes for the original activity "pouring tube specimen." Calculate the total standard minutes for the revised activity "pouring tube specimen." What is the increase,in seconds,from the first version to the second? (Round calculations to four decimal places.)

Accepted Answer

The elements of the original description

Question 4

A manufacturing plant is trying to determine standard production per day for an incentive program.Suppose that the incentive program will pay $1 per unit produced above standard rates.A worker is timed at an average of 280 seconds per unit,with a performance rating of 105%.The plant has an allowance factor of 13%.If the worker later produces 100 units in an 8 hour shift,how much would he receive under the incentive plan?

Accepted Answer

Standard time = (Average observed time ×

Question 5

A time measurement unit,or TMU,is:

Accepted Answer

A) the same as a Therblig. 
B) 0.00001 minute. 
C) 0.00001 hour. 
D) the duration of the easiest GET motion. 
E) an historical experience standard. 
A) the same as a Therblig. 
B) 0.00001 minute. 
C) 0.00001 hour. 
D) the duration of the easiest GET motion. 
E) an historical experience standard.

Question 6

Which of the following is NOT a use of labor standards?

Accepted Answer

A) labor content of items produced 
B) cost and time estimates prior to production 
C) crew size and work balance 
D) basis of wage-incentive plans 
E) All of the above are uses of labor standards. 
A) labor content of items produced 
B) cost and time estimates prior to production 
C) crew size and work balance 
D) basis of wage-incentive plans 
E) All of the above are uses of labor standards.

Question 7

Kanbans and andons are both elements of the visual workplace,because they are visual signals that replace printouts and paperwork.

Accepted Answer

A) True 
 B)False

Question 8

________ is a means of determining staffing policies dealing with employment stability,work schedules,and work rules.

Accepted Answer

The answer of ________ is a means of determining staffing...

Question 9

Fredrick W.Taylor is credited with introducing psychology into the workplace.

Accepted Answer

A) True 
 B)False

Question 10

Among the advantages of predetermined time standards are all EXCEPT which of the following?

Accepted Answer

A) Unions accept them as fair. 
B) They are available before a task is actually performed. 
C) They can only be determined after work actually takes place. 
D) They can be established in a laboratory setting. 
E) No performance ratings are necessary. 
A) Unions accept them as fair. 
B) They are available before a task is actually performed. 
C) They can only be determined after work actually takes place. 
D) They can be established in a laboratory setting. 
E) No performance ratings are necessary.

Question 11

The objective of a human resource strategy is to:

Accepted Answer

A) produce the demand forecast at the lowest possible labor cost. 
B) match employment levels with demand. 
C) achieve a reasonable quality of work life at low cost. 
D) manage labor and design jobs so people are effectively and efficiently utilized. 
E) hire the most diversified workforce possible. 
A) produce the demand forecast at the lowest possible labor cost. 
B) match employment levels with demand. 
C) achieve a reasonable quality of work life at low cost. 
D) manage labor and design jobs so people are effectively and efficiently utilized. 
E) hire the most diversified workforce possible.

Question 12

Therbligs are:

Accepted Answer

A) the smallest unit of time used in methods time measurement exercises. 
B) the largest unit of time used in methods time measurement exercises. 
C) basic physical elements of motion as used in methods time measurement exercises. 
D) the full range of motions required to complete a job as used in methods time measurement exercises. 
E) the smallest amount of time required to complete a job. 
A) the smallest unit of time used in methods time measurement exercises. 
B) the largest unit of time used in methods time measurement exercises. 
C) basic physical elements of motion as used in methods time measurement exercises. 
D) the full range of motions required to complete a job as used in methods time measurement exercises. 
E) the smallest amount of time required to complete a job.

Question 13

The data below represent time study observations for an assembly operation.Assume a 7% allowance factor.What is the normal time for element 3?

Accepted Answer

A) 1.7 min. 
B) 1.96 min. 
C) 2.11 min. 
D) 10.1 min. 
E) 11.2 min. 
A) 1.7 min. 
B) 1.96 min. 
C) 2.11 min. 
D) 10.1 min. 
E) 11.2 min.

Question 14

Working four shifts of ten hours each instead of five shifts of eight hours each is known as which of the following?

Accepted Answer

A) flextime 
B) constant employment 
C) part-time status 
D) flexible workweek 
E) flexwork 
A) flextime 
B) constant employment 
C) part-time status 
D) flexible workweek 
E) flexwork

Question 15

What is the behavioral approach to job design that involves giving the worker more tasks requiring similar skills?

Accepted Answer

A) job enlargement 
B) job enrichment 
C) job enhancement 
D) job rotation 
E) job involvement 
A) job enlargement 
B) job enrichment 
C) job enhancement 
D) job rotation 
E) job involvement

Question 16

Which of the following statements describes job rotation?

Accepted Answer

A) The job contains a larger number of similar tasks. 
B) The job includes some planning and control necessary for job accomplishment. 
C) The operator works on different shifts on a regular basis. 
D) The operator's schedule is flexible. 
E) The operator is allowed to move,for example,from one type of CNC machine to another. 
A) The job contains a larger number of similar tasks. 
B) The job includes some planning and control necessary for job accomplishment. 
C) The operator works on different shifts on a regular basis. 
D) The operator's schedule is flexible. 
E) The operator is allowed to move,for example,from one type of CNC machine to another.

Question 17

Define standard time.

Accepted Answer

The standard time for a task provides an

Question 18

Labor standards can help to determine which of the following?

Accepted Answer

A) labor content of a product 
B) staffing needs 
C) incentive plans 
D) efficiency 
E) all of the above 
A) labor content of a product 
B) staffing needs 
C) incentive plans 
D) efficiency 
E) all of the above

Question 19

One of the elements of ergonomics is

Accepted Answer

A) allocating work time based on economic studies. 
B) the cost justification of technology. 
C) designing tools and machines that facilitate human work. 
D) assembly line balancing. 
E) the establishment of time standards. 
A) allocating work time based on economic studies. 
B) the cost justification of technology. 
C) designing tools and machines that facilitate human work. 
D) assembly line balancing. 
E) the establishment of time standards.

Question 20

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time).The allowance factor is 8%.What is the normal time per unit?

Accepted Answer

A) 0.42 minutes 
B) 16.0 minutes 
C) 17.4 minutes 
D) 20.0 minutes 
E) 21.7 minutes 
A) 0.42 minutes 
B) 16.0 minutes 
C) 17.4 minutes 
D) 20.0 minutes 
E) 21.7 minutes

Exam 11: Human Resources, job Design, and Work Measurement

The classical stopwatch study,or time study,was originally proposed by Western Electric's Hawthorne Commission in the 1920s.

What is quality of work life? What is its relation to a firm's human resource strategy?

A time measurement unit,or TMU,is:

Which of the following is NOT a use of labor standards?

Kanbans and andons are both elements of the visual workplace,because they are visual signals that replace printouts and paperwork.

________ is a means of determining staffing policies dealing with employment stability,work schedules,and work rules.

Fredrick W.Taylor is credited with introducing psychology into the workplace.

Among the advantages of predetermined time standards are all EXCEPT which of the following?

The objective of a human resource strategy is to:

Therbligs are:

The data below represent time study observations for an assembly operation.Assume a 7% allowance factor.What is the normal time for element 3?

Working four shifts of ten hours each instead of five shifts of eight hours each is known as which of the following?

What is the behavioral approach to job design that involves giving the worker more tasks requiring similar skills?

Which of the following statements describes job rotation?

Define standard time.

Labor standards can help to determine which of the following?

One of the elements of ergonomics is

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters