Question 1

________ represent an organization's attempt to gain increased efficiency through specialization,which can include,for example,concentrating on certain classes of customers.

Accepted Answer

Focused processes

Question 2

Which of the following industries is most likely to have low equipment utilization?

Accepted Answer

A) auto manufacturing 
B) commercial baking 
C) television manufacturing 
D) steel manufacturing 
E) restaurants 
A) auto manufacturing 
B) commercial baking 
C) television manufacturing 
D) steel manufacturing 
E) restaurants E

Question 3

Service blueprinting:

Accepted Answer

A) provides the basis to negotiate prices with suppliers. 
B) mimics the way people communicate. 
C) determines the best time for each step in the process. 
D) focuses on the provider's interaction with the customer. 
E) uses the schematic of a house to diagram a service process. 
A) provides the basis to negotiate prices with suppliers. 
B) mimics the way people communicate. 
C) determines the best time for each step in the process. 
D) focuses on the provider's interaction with the customer. 
E) uses the schematic of a house to diagram a service process. D

Question 4

Which one of the following technologies is used ONLY for material handling,NOT actual production or assembly?

Accepted Answer

A) robots 
B) CNC 
C) CAD 
D) AGVs 
E) FMS 
A) robots 
B) CNC 
C) CAD 
D) AGVs 
E) FMS

Question 5

A quasi-custom product:

Accepted Answer

A) gets its apparent customization from the combinations available from a small number of modules. 
B) is often the output of repetitive focus facilities. 
C) is a valid description of a fast food sandwich. 
D) only applies in services. 
E) All but D are true. 
A) gets its apparent customization from the combinations available from a small number of modules. 
B) is often the output of repetitive focus facilities. 
C) is a valid description of a fast food sandwich. 
D) only applies in services. 
E) All but D are true.

Question 6

"Operators simply load new programs,as necessary,to produce different products" describes:

Accepted Answer

A) CAD. 
B) automated guided vehicles. 
C) flexible manufacturing systems. 
D) vision systems. 
E) process control. 
A) CAD. 
B) automated guided vehicles. 
C) flexible manufacturing systems. 
D) vision systems. 
E) process control.

Question 7

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Accepted Answer

A) True 
 B)False

Question 8

________ is the fundamental rethinking of business processes to bring about dramatic improvements in performance.

Accepted Answer

The answer of ________ is the fundamental rethinking of business...

Question 9

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

Accepted Answer

For mass customization,products should b

Question 10

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

Accepted Answer

A) True 
 B)False

Question 11

High fixed costs and low variable costs are typical of which approach?

Accepted Answer

A) product 
B) process 
C) mass customization 
D) repetitive 
E) A and C 
A) product 
B) process 
C) mass customization 
D) repetitive 
E) A and C

Question 12

Three of the four types of processes are:

Accepted Answer

A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output. 
A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output.

Question 13

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Accepted Answer

While Harley-Davidson's motorcycles vari

Question 14

The term focused processes refers to the quest for increased efficiency,whether in goods or services,that results from specialization.

Accepted Answer

A) True 
 B)False

Question 15

An organization's approach to transforming resources into goods and services is called its ________.

Accepted Answer

The answer of An organization's approach to transforming resources into...

Question 16

Align Technology uses a ________ approach to produce clear plastic removable aligners.

Accepted Answer

A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover 
A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover

Question 17

________ is the use of information technology to control a physical process.

Accepted Answer

The answer of ________ is the use of information technology...

Question 18

A product-focused process is commonly used to produce:

Accepted Answer

A) high-volume,high-variety products. 
B) low-volume,high-variety products. 
C) high-volume,low-variety products. 
D) low-variety products at either high- or low-volume. 
E) high-volume products of either high- or low-variety. 
A) high-volume,high-variety products. 
B) low-volume,high-variety products. 
C) high-volume,low-variety products. 
D) low-variety products at either high- or low-volume. 
E) high-volume products of either high- or low-variety.

Question 19

Activity times should not be included in a service blueprint.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is TRUE regarding vision systems?

Accepted Answer

A) They are consistently accurate. 
B) They are modest in cost. 
C) They do not become bored. 
D) All of the above are true. 
E) None of the above is true. 
A) They are consistently accurate. 
B) They are modest in cost. 
C) They do not become bored. 
D) All of the above are true. 
E) None of the above is true.

Exam 7: Process Strategy

________ represent an organization's attempt to gain increased efficiency through specialization,which can include,for example,concentrating on certain classes of customers.

Which of the following industries is most likely to have low equipment utilization?

Service blueprinting:

Which one of the following technologies is used ONLY for material handling,NOT actual production or assembly?

A quasi-custom product:

"Operators simply load new programs,as necessary,to produce different products" describes:

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

________ is the fundamental rethinking of business processes to bring about dramatic improvements in performance.

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

High fixed costs and low variable costs are typical of which approach?

Three of the four types of processes are:

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

The term focused processes refers to the quest for increased efficiency,whether in goods or services,that results from specialization.

An organization's approach to transforming resources into goods and services is called its ________.

Align Technology uses a ________ approach to produce clear plastic removable aligners.

________ is the use of information technology to control a physical process.

A product-focused process is commonly used to produce:

Activity times should not be included in a service blueprint.

Which of the following is TRUE regarding vision systems?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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