Question 1

Which one of the following is true for active listeners?

Accepted Answer

A)  They should avoid making eye contact and nodding as this will distract the speaker. 
B)  They should not interrupt the speaker, but should feel free to ask questions about the topic. 
C)  They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D)  Developing empathy for the speaker is not advised as it proves an emotional barrier to listening. 
A)  They should avoid making eye contact and nodding as this will distract the speaker. 
B)  They should not interrupt the speaker, but should feel free to ask questions about the topic. 
C)  They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D)  Developing empathy for the speaker is not advised as it proves an emotional barrier to listening.

Question 2

If a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place.

Accepted Answer

A) True 
 B)False

Question 3

________ consists of all the patterns, networks, and systems of communication within an organization.

Accepted Answer

A)  The grapevine 
B)  Interpersonal communication 
C)  Organizational communication 
D)  Formal communication 
A)  The grapevine 
B)  Interpersonal communication 
C)  Organizational communication 
D)  Formal communication

Question 4

Despite the widely promoted promises, company-wide knowledge databases have not delivered the increases in effectiveness and efficiency managers expected.

Accepted Answer

A) True 
 B)False

Question 5

Brandon is telling his coworkers what he learned at the technical seminar he recently attended. Brandon is using communication to ________.

Accepted Answer

A)  negotiate 
B)  inform 
C)  regale 
D)  motivate 
A)  negotiate 
B)  inform 
C)  regale 
D)  motivate

Question 6

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

Accepted Answer

A) True 
 B)False

Question 7

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Accepted Answer

A)  informal 
B)  social 
C)  formal 
D)  organizational 
A)  informal 
B)  social 
C)  formal 
D)  organizational

Question 8

Discuss four areas where managers can improve their communication skills. Explain why this is important.

Accepted Answer

Most managers will tell you that becomin

Question 9

IT has significantly improved a manager's ability to monitor individual and team performance.

Accepted Answer

A) True 
 B)False

Question 10

In which one of the following cases has communication occurred?

Accepted Answer

A)  Gary updates his blog regularly, even though no one reads it. 
B)  Brian attends all the Algebra lectures, but is unable to understand the subject. 
C)  Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. 
D)  Ana tells her manager that she needs a new computer, but he says that the company can't afford it. 
A)  Gary updates his blog regularly, even though no one reads it. 
B)  Brian attends all the Algebra lectures, but is unable to understand the subject. 
C)  Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. 
D)  Ana tells her manager that she needs a new computer, but he says that the company can't afford it.

Which one of the following is true for active listeners?

If a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place.

________ consists of all the patterns, networks, and systems of communication within an organization.

Despite the widely promoted promises, company-wide knowledge databases have not delivered the increases in effectiveness and efficiency managers expected.

Brandon is telling his coworkers what he learned at the technical seminar he recently attended. Brandon is using communication to ________.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Discuss four areas where managers can improve their communication skills. Explain why this is important.

IT has significantly improved a manager's ability to monitor individual and team performance.

In which one of the following cases has communication occurred?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 14: Managing Communication

Which one of the following is true for active listeners?

If a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place.

________ consists of all the patterns, networks, and systems of communication within an organization.

Despite the widely promoted promises, company-wide knowledge databases have not delivered the increases in effectiveness and efficiency managers expected.

Brandon is telling his coworkers what he learned at the technical seminar he recently attended. Brandon is using communication to ________.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Discuss four areas where managers can improve their communication skills. Explain why this is important.

IT has significantly improved a manager's ability to monitor individual and team performance.

In which one of the following cases has communication occurred?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters