Question 1

When a manager asks an employee to complete a task, he or she is using ________ communication.

Accepted Answer

A)  upward 
B)  lateral 
C)  informal 
D)  formal 
A)  upward 
B)  lateral 
C)  informal 
D)  formal

Question 2

Her co-workers don't share personal tidbits with Norma, and she wonders why. Which one of the following could explain this phenomenon?

Accepted Answer

A)  Norma often snacks while working at her desk. 
B)  Norma wears long skirts, long sleeves, and has her hair tied up in a bun. 
C)  Norma generally stands with her arms crossed when in a conversation with anyone. 
D)  Norma has an unusual laugh. 
A)  Norma often snacks while working at her desk. 
B)  Norma wears long skirts, long sleeves, and has her hair tied up in a bun. 
C)  Norma generally stands with her arms crossed when in a conversation with anyone. 
D)  Norma has an unusual laugh.

Question 3

Selenius Inc. develops and tests software products. The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other. Which one of the following workplace designs will best suit Selenius' requirements?

Accepted Answer

A)  an open workplace 
B)  closed cubicles 
C)  high partitions 
D)  individual offices 
A)  an open workplace 
B)  closed cubicles 
C)  high partitions 
D)  individual offices

Question 4

In the wheel network, the leader serves as the hub through which all communication passes.

Accepted Answer

A) True 
 B)False

Question 5

Sometimes it is important to share the truth even if the truth hurts.

Accepted Answer

A) True 
 B)False

Question 6

Informal communication is organizational communication not defined by the organization's structural hierarchy.

Accepted Answer

A) True 
 B)False

Question 7

Filtering takes place when information exceeds the receiver's processing capacity.

Accepted Answer

A) True 
 B)False

Question 8

In an effort to improve communication within the accounting department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which one of the following methods of communication is he encouraging?

Accepted Answer

A)  upward 
B)  diagonal 
C)  downward 
D)  lateral 
A)  upward 
B)  diagonal 
C)  downward 
D)  lateral

Question 9

Explain formal and informal communication within an organization.

Accepted Answer

Communication within an organization is

Question 10

When MediFax was a small company, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________.

Accepted Answer

A)  wheel network 
B)  chain network 
C)  all-channel network 
D)  informal network 
A)  wheel network 
B)  chain network 
C)  all-channel network 
D)  informal network

Question 11

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management. This is an example of ________.

Accepted Answer

A)  lying by omission 
B)  framing 
C)  self-advancement 
D)  filtering 
A)  lying by omission 
B)  framing 
C)  self-advancement 
D)  filtering

Question 12

Even in an open concept work design, some space should be provided for confidential conversations.

Accepted Answer

A) True 
 B)False

Question 13

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

Accepted Answer

A)  control behavior 
B)  provide feedback 
C)  express emotions 
D)  challenge her employees 
A)  control behavior 
B)  provide feedback 
C)  express emotions 
D)  challenge her employees

Question 14

Which one of the following methods of communication offers high scanability?

Accepted Answer

A)  publications 
B)  face-to-face communication 
C)  meetings 
D)  voice mail 
A)  publications 
B)  face-to-face communication 
C)  meetings 
D)  voice mail

Question 15

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Accepted Answer

A)  external 
B)  passive 
C)  informal 
D)  controlled 
A)  external 
B)  passive 
C)  informal 
D)  controlled

Question 16

Plagiarism is a form of unethical communication.

Accepted Answer

A) True 
 B)False

Question 17

A person who is upset is more likely to get the message right than one who is calm.

Accepted Answer

A) True 
 B)False

Question 18

In a short essay, explain two main communication challenges that new technology has created.

Accepted Answer

Managers are learning that new technolog

Question 19

Illegible handwriting is an example of noise.

Accepted Answer

A) True 
 B)False

Question 20

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

Accepted Answer

A)  diagonal 
B)  upward 
C)  vertical 
D)  lateral 
A)  diagonal 
B)  upward 
C)  vertical 
D)  lateral

When a manager asks an employee to complete a task, he or she is using ________ communication.

Her co-workers don't share personal tidbits with Norma, and she wonders why. Which one of the following could explain this phenomenon?

Selenius Inc. develops and tests software products. The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other. Which one of the following workplace designs will best suit Selenius' requirements?

In the wheel network, the leader serves as the hub through which all communication passes.

Sometimes it is important to share the truth even if the truth hurts.

Informal communication is organizational communication not defined by the organization's structural hierarchy.

Filtering takes place when information exceeds the receiver's processing capacity.

Explain formal and informal communication within an organization.

When MediFax was a small company, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________.

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management. This is an example of ________.

Even in an open concept work design, some space should be provided for confidential conversations.

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

Which one of the following methods of communication offers high scanability?

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Plagiarism is a form of unethical communication.

A person who is upset is more likely to get the message right than one who is calm.

In a short essay, explain two main communication challenges that new technology has created.

Illegible handwriting is an example of noise.

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 14: Managing Communication

When a manager asks an employee to complete a task, he or she is using ________ communication.

Her co-workers don't share personal tidbits with Norma, and she wonders why. Which one of the following could explain this phenomenon?

Selenius Inc. develops and tests software products. The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other. Which one of the following workplace designs will best suit Selenius' requirements?

In the wheel network, the leader serves as the hub through which all communication passes.

Sometimes it is important to share the truth even if the truth hurts.

Informal communication is organizational communication not defined by the organization's structural hierarchy.

Filtering takes place when information exceeds the receiver's processing capacity.

Explain formal and informal communication within an organization.

When MediFax was a small company, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________.

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management. This is an example of ________.

Even in an open concept work design, some space should be provided for confidential conversations.

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

Which one of the following methods of communication offers high scanability?

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Plagiarism is a form of unethical communication.

A person who is upset is more likely to get the message right than one who is calm.

In a short essay, explain two main communication challenges that new technology has created.

Illegible handwriting is an example of noise.

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters