Exam 14: Managing Communication

Which one of the following is an example of a disturbance that interferes with the transmission of a message?

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

In communication, the process of decoding is performed by the receiver.

How does unethical communication impact business? What are some ways that companies communicate unethically?

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

Downward communication is communication that flows from a manager to employees.

Communication can both inform the receiver and control behavior.

Adam has to tell the members of his department that the office hours have changed from flexible hours to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new work time policy. The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which one of the following explains why the message was not understood?

Which one of the following methods of communication should be used when the sender requires quick and accurate feedback?

Tammy often said "I seen", "we have went", and "it has ran". These phrases also appeared in her emails. Tammy wonders why she has not been given assignments with greater responsibility. What advice would you offer to Tammy?

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

Employees typically engage in four types of work: ________.

When Sam, a production supervisor spoke to the human resources manager about transferring to the new production facility, he was involved in which type of organizational communication?

During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly. However, the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead, which could eventually lead to mass layoffs. This is an example of the ________ aspect of the communication process.

The purchasing manager assigned to the team had already worked with Dan in the past. However, a difference of opinion had soured their relationship. As a result, the purchasing manager is unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum Dan prepared. This is an example of ________.

The communication process is susceptible to noise.

Briefly describe three common communication networks, or patterns of communication, that emerge in organizations. Is any one network preferable to others? If so, why? If not, what factors decide which network is best for a particular situation?

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.

Which one of the following is an example of lateral communication?