Question 1

List and discuss the barriers to effective communication that managers face. Include a specific example of each barrier to support your answer.

Accepted Answer

a. cognitivE-Information overload occurs

Question 2

CISCO's Unified Personal Communicator allows fast and easy access to voice, video, instant messaging, web conferencing, voicemail, and presence capabilities through a single, multimedia interface on a PC or Mac. Which one of the following aspects of communication problems does this personal communicator address?

Accepted Answer

A)  security concerns arising from the use of the Internet 
B)  time-space constraint 
C)  decoding errors 
D)  encoding errors 
A)  security concerns arising from the use of the Internet 
B)  time-space constraint 
C)  decoding errors 
D)  encoding errors

Question 3

List the seven elements of the communication process and explain the process of interpersonal communication.

Accepted Answer

The seven elements of the communication

Question 4

One advantage of social media in business is that it can both convey information and provide a platform for group conversations about the topic.

Accepted Answer

A) True 
 B)False

Question 5

Sarah needs funding to research the efficacy of a certain drug for the treatment of cancer. Though her initial trials have been inconclusive, Sarah is sure that the drug will prove to be effective. However, the organizations she plans to approach for funding will not be very impressed with the results of the previous trials and may withhold funding. Sarah decides to structure her proposal in such a way that she emphasizes the positives about the drug and minimizes the negative information. Which one of the following best describes Sarah's technique for writing her proposal?

Accepted Answer

A)  framing 
B)  filtering 
C)  emotional appeal 
D)  information overload 
A)  framing 
B)  filtering 
C)  emotional appeal 
D)  information overload

Question 6

Regardless of the work design, some workspace should exist where few distractions are likely to occur.

Accepted Answer

A) True 
 B)False

Question 7

One strategy some organizations are using to improve customer service is ________.

Accepted Answer

A)  training through role-playing 
B)  secret shoppers 
C)  post-visit customer surveys 
D)  personalization 
A)  training through role-playing 
B)  secret shoppers 
C)  post-visit customer surveys 
D)  personalization

Question 8

The nonverbal component of communication usually carries the greatest impact.

Accepted Answer

A) True 
 B)False

Question 9

Discuss the two best-known types of nonverbal communication. Include a specific example of each type of nonverbal communication to support your answer.

Accepted Answer

An important part of interpersonal commu

Question 10

"If you can't beat 'em, join 'em" is one way to characterize the practice in which organizations promote their own social media network for their employees.

Accepted Answer

A) True 
 B)False

Question 11

An organization's grapevine works as ________.

Accepted Answer

A)  a method for managers to communicate official policy 
B)  a method for management to control the dissemination of information 
C)  both a formal and an informal communication method 
D)  a filter and a feedback mechanism for managers and employees 
A)  a method for managers to communicate official policy 
B)  a method for management to control the dissemination of information 
C)  both a formal and an informal communication method 
D)  a filter and a feedback mechanism for managers and employees

Question 12

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.

Accepted Answer

A)  ignoring them completely 
B)  communicating openly and honestly with employees 
C)  encouraging an all-channel communication network 
D)  using filtering wherever possible 
A)  ignoring them completely 
B)  communicating openly and honestly with employees 
C)  encouraging an all-channel communication network 
D)  using filtering wherever possible

Question 13

Good communication occurs only when the recipient ________.

Accepted Answer

A)  agrees with the sender's message 
B)  acknowledges the message 
C)  understands the speaker's meaning 
D)  makes eye contact with the speaker 
A)  agrees with the sender's message 
B)  acknowledges the message 
C)  understands the speaker's meaning 
D)  makes eye contact with the speaker

Question 14

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Accepted Answer

A)  Downward 
B)  Horizontal 
C)  Vertical 
D)  Upward 
A)  Downward 
B)  Horizontal 
C)  Vertical 
D)  Upward

Question 15

Listening for full meaning without making premature judgments or interpretations is called ________.

Accepted Answer

A)  passive listening 
B)  empathic listening 
C)  active listening 
D)  decoding 
A)  passive listening 
B)  empathic listening 
C)  active listening 
D)  decoding

Question 16

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

Accepted Answer

A)  deciphering the message 
B)  organizational communication 
C)  lateral communication 
D)  decoding the message 
A)  deciphering the message 
B)  organizational communication 
C)  lateral communication 
D)  decoding the message

Question 17

Which one of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Accepted Answer

A)  complexity capacity 
B)  scanability 
C)  formality 
D)  interpersonal warmth 
A)  complexity capacity 
B)  scanability 
C)  formality 
D)  interpersonal warmth

Question 18

Which one of the following helps an individual to understand the actual content of a message?

Accepted Answer

A)  antipathy 
B)  empathy 
C)  apathy 
D)  sympathy 
A)  antipathy 
B)  empathy 
C)  apathy 
D)  sympathy

Question 19

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Alan is using communication to ________.

Accepted Answer

A)  inspire 
B)  motivate 
C)  control 
D)  manipulate 
A)  inspire 
B)  motivate 
C)  control 
D)  manipulate

Question 20

A sender initiates a message by encoding a thought.

Accepted Answer

A) True 
 B)False

List and discuss the barriers to effective communication that managers face. Include a specific example of each barrier to support your answer.

List the seven elements of the communication process and explain the process of interpersonal communication.

One advantage of social media in business is that it can both convey information and provide a platform for group conversations about the topic.

Regardless of the work design, some workspace should exist where few distractions are likely to occur.

One strategy some organizations are using to improve customer service is ________.

The nonverbal component of communication usually carries the greatest impact.

Discuss the two best-known types of nonverbal communication. Include a specific example of each type of nonverbal communication to support your answer.

"If you can't beat 'em, join 'em" is one way to characterize the practice in which organizations promote their own social media network for their employees.

An organization's grapevine works as ________.

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.

Good communication occurs only when the recipient ________.

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Listening for full meaning without making premature judgments or interpretations is called ________.

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

Which one of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Which one of the following helps an individual to understand the actual content of a message?

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Alan is using communication to ________.

A sender initiates a message by encoding a thought.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 14: Managing Communication

List and discuss the barriers to effective communication that managers face. Include a specific example of each barrier to support your answer.

List the seven elements of the communication process and explain the process of interpersonal communication.

One advantage of social media in business is that it can both convey information and provide a platform for group conversations about the topic.

Regardless of the work design, some workspace should exist where few distractions are likely to occur.

One strategy some organizations are using to improve customer service is ________.

The nonverbal component of communication usually carries the greatest impact.

Discuss the two best-known types of nonverbal communication. Include a specific example of each type of nonverbal communication to support your answer.

"If you can't beat 'em, join 'em" is one way to characterize the practice in which organizations promote their own social media network for their employees.

An organization's grapevine works as ________.

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.

Good communication occurs only when the recipient ________.

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Listening for full meaning without making premature judgments or interpretations is called ________.

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

Which one of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Which one of the following helps an individual to understand the actual content of a message?

Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Alan is using communication to ________.

A sender initiates a message by encoding a thought.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters