Exam 14: Managing Communication

During the communication process, the message is converted to a symbolic form. This process is called ________.

When employees confront information overload, they may resort to ________.

Ethical communication involves ________.

Which one of the following is true of nonverbal communication?

When a sender evaluates a communication method to judge scanability, he is checking if ________.

The net result of filtering is lost information and ineffective communication.

Formal communication can control behavior, but informal communication cannot.

Cartoonist Scott Adams, author of the Dilbert comic, writes of "cubicle cities," large areas with innumerable employees packed into individual workspaces separated by partial walls. In this workplace design, ________.

In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.

Downward communication is used ________.

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

The accountant told Ellen that he had difficulty understanding some of the technical terms used in her memorandum. These technical terms are commonly known as ________.

For communication to be successful, meaning must be imparted and ________.

Describe and explain the different directions of communication flow within an organization.

Because of the heavy use of electronic communication methods, speaking skills have become less important.

By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question. The employees were probably dealing with which one of the following barriers to effective communication?

Wilhelmina would like a raise, but every time she asks for one she is turned down. Wilhelmina should ________.

National culture influences the communication preferences of a population.

Complexity capacity refers to the degree to which the communication method ________.

The vice president wrote a letter to the employees announcing the opening of a new production facility. This is an example of which type of organizational communication?