Question 1

If the consequences of sharing the truth are painful to the receiver, the manager should withhold the truth.

Accepted Answer

A) True 
 B)False

Question 2

Although constant accessibility and the erasure of geographic constraints have been made possible by IT, it is important for managers to consider the content of the message when selecting the method of communication.

Accepted Answer

A) True 
 B)False

Question 3

Good communication requires agreement with the message.

Accepted Answer

A) True 
 B)False

Question 4

It is perfectly acceptable to use abbreviations in a text message when the sender is in a hurry.

Accepted Answer

A) True 
 B)False

Question 5

William says he never really gets a vacation any more. One likely explanation for his statement is ________.

Accepted Answer

A)  he only vacations in areas where his organization has facilities 
B)  he works ahead before the vacation and plays catch-up when he returns 
C)  he takes "staycations" and works on family/household projects on his time off 
D)  IT has made it possible for people in organizations to be fully accessible at any time regardless of where they are 
A)  he only vacations in areas where his organization has facilities 
B)  he works ahead before the vacation and plays catch-up when he returns 
C)  he takes "staycations" and works on family/household projects on his time off 
D)  IT has made it possible for people in organizations to be fully accessible at any time regardless of where they are

Question 6

________ communication is communication that flows from a manager to his employees.

Accepted Answer

A)  Diagonal 
B)  Upward 
C)  Downward 
D)  Horizontal 
A)  Diagonal 
B)  Upward 
C)  Downward 
D)  Horizontal

Question 7

Which one of the following is true of filtering?

Accepted Answer

A)  Filtering aids effective communication by making a message more favorable to a receiver. 
B)  The more vertical levels in an organization, the more opportunities there are for filtering. 
C)  Filtering occurs at the individual level; the organization cannot encourage or discourage it. 
D)  The use of e-mail increases filtering because communication is more direct. 
A)  Filtering aids effective communication by making a message more favorable to a receiver. 
B)  The more vertical levels in an organization, the more opportunities there are for filtering. 
C)  Filtering occurs at the individual level; the organization cannot encourage or discourage it. 
D)  The use of e-mail increases filtering because communication is more direct.

Question 8

Teresa called her work group together, explained the instructions for the new machine, and left. Later, after one of the workers had jammed the machine and injured a coworker, she discovered the worker had not followed the instructions. This problem may have been avoided if Teresa had ________.

Accepted Answer

A)  gone over the instructions twice instead of once 
B)  had the workers reword the instructions and repeat them to her 
C)  given the workers a written set of instructions 
D)  had one of the workers deliver the instructions 
A)  gone over the instructions twice instead of once 
B)  had the workers reword the instructions and repeat them to her 
C)  given the workers a written set of instructions 
D)  had one of the workers deliver the instructions

Question 9

Though IT has improved organizational communications in recent years, ________ remains a major concern.

Accepted Answer

A)  timeliness 
B)  security 
C)  cost 
D)  breadth potential 
A)  timeliness 
B)  security 
C)  cost 
D)  breadth potential

Question 10

Deb has a high-pitched, childish-sounding voice. Her colleagues tend to avoid her and cringe when she speaks in department meetings. To improve her career success, Deb should ________.

Accepted Answer

A)  adjust her body language to be more welcoming 
B)  submit her comments in writing after the meeting 
C)  send a substitute to the meetings 
D)  work on her verbal intonation to lower her voice pitch 
A)  adjust her body language to be more welcoming 
B)  submit her comments in writing after the meeting 
C)  send a substitute to the meetings 
D)  work on her verbal intonation to lower her voice pitch

Question 11

All electronic information is inadmissible in court.

Accepted Answer

A) True 
 B)False

Question 12

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

Accepted Answer

The informal organizational communicatio

Question 13

Pat is very happy with her team of 15 customer care representatives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let her subordinates know when she is happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

Accepted Answer

A)  decision making 
B)  negotiation 
C)  motivation 
D)  expressing emotion 
A)  decision making 
B)  negotiation 
C)  motivation 
D)  expressing emotion

Question 14

E-mail increases filtering because electronic communication is faster.

Accepted Answer

A) True 
 B)False

Question 15

Which one of the following is true for organizational communication?

Accepted Answer

A)  It uses formal but not informal communication techniques. 
B)  It includes informal communication via the grapevine. 
C)  Information flows according to the organization's chain of command. 
D)  It does not include interpersonal communication. 
A)  It uses formal but not informal communication techniques. 
B)  It includes informal communication via the grapevine. 
C)  Information flows according to the organization's chain of command. 
D)  It does not include interpersonal communication.

Question 16

In which one of the following cases is communication used to control employee behavior?

Accepted Answer

A)  Sandy tells Mitch that she's happy with the progress he's making. 
B)  Glenn lets Ann know that the deadline for her project has been postponed. 
C)  Jan informs Sara that she must follow the dress code at work. 
D)  Chris gives Jason tips on how to improve his performance. 
A)  Sandy tells Mitch that she's happy with the progress he's making. 
B)  Glenn lets Ann know that the deadline for her project has been postponed. 
C)  Jan informs Sara that she must follow the dress code at work. 
D)  Chris gives Jason tips on how to improve his performance.

Question 17

An email read receipt is sufficient feedback to indicate the message has been received and understood.

Accepted Answer

A) True 
 B)False

Question 18

Explain why communication is important to managers and organizations. What four functions does it serve?

Accepted Answer

Communication serves four major function

Question 19

Everything a manager does involves communicating.

Accepted Answer

A) True 
 B)False

Question 20

How are town hall meetings used by organizations to communicate with employees?

Accepted Answer

Town hall meetings are increasingly popu

If the consequences of sharing the truth are painful to the receiver, the manager should withhold the truth.

Although constant accessibility and the erasure of geographic constraints have been made possible by IT, it is important for managers to consider the content of the message when selecting the method of communication.

Good communication requires agreement with the message.

It is perfectly acceptable to use abbreviations in a text message when the sender is in a hurry.

William says he never really gets a vacation any more. One likely explanation for his statement is ________.

________ communication is communication that flows from a manager to his employees.

Which one of the following is true of filtering?

Teresa called her work group together, explained the instructions for the new machine, and left. Later, after one of the workers had jammed the machine and injured a coworker, she discovered the worker had not followed the instructions. This problem may have been avoided if Teresa had ________.

Though IT has improved organizational communications in recent years, ________ remains a major concern.

Deb has a high-pitched, childish-sounding voice. Her colleagues tend to avoid her and cringe when she speaks in department meetings. To improve her career success, Deb should ________.

All electronic information is inadmissible in court.

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

E-mail increases filtering because electronic communication is faster.

Which one of the following is true for organizational communication?

In which one of the following cases is communication used to control employee behavior?

An email read receipt is sufficient feedback to indicate the message has been received and understood.

Explain why communication is important to managers and organizations. What four functions does it serve?

Everything a manager does involves communicating.

How are town hall meetings used by organizations to communicate with employees?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 14: Managing Communication

If the consequences of sharing the truth are painful to the receiver, the manager should withhold the truth.

Although constant accessibility and the erasure of geographic constraints have been made possible by IT, it is important for managers to consider the content of the message when selecting the method of communication.

Good communication requires agreement with the message.

It is perfectly acceptable to use abbreviations in a text message when the sender is in a hurry.

William says he never really gets a vacation any more. One likely explanation for his statement is ________.

________ communication is communication that flows from a manager to his employees.

Which one of the following is true of filtering?

Teresa called her work group together, explained the instructions for the new machine, and left. Later, after one of the workers had jammed the machine and injured a coworker, she discovered the worker had not followed the instructions. This problem may have been avoided if Teresa had ________.

Though IT has improved organizational communications in recent years, ________ remains a major concern.

Deb has a high-pitched, childish-sounding voice. Her colleagues tend to avoid her and cringe when she speaks in department meetings. To improve her career success, Deb should ________.

All electronic information is inadmissible in court.

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

E-mail increases filtering because electronic communication is faster.

Which one of the following is true for organizational communication?

In which one of the following cases is communication used to control employee behavior?

An email read receipt is sufficient feedback to indicate the message has been received and understood.

Explain why communication is important to managers and organizations. What four functions does it serve?

Everything a manager does involves communicating.

How are town hall meetings used by organizations to communicate with employees?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters