Question 1

Organizational citizenship behaviors (OCBs) are associated with greater organizational productivity.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true of employee engagement?

Accepted Answer

A)  it is a psychological state 
B)  it is characterized by a feeling of vigor 
C)  it involves positive feelings toward work and the work organization 
D)  it is associated with positive outcomes for workers and organizations 
E)  All of the above are true of employee engagement. 
A)  it is a psychological state 
B)  it is characterized by a feeling of vigor 
C)  it involves positive feelings toward work and the work organization 
D)  it is associated with positive outcomes for workers and organizations 
E)  All of the above are true of employee engagement.

Question 3

The Minnesota Satisfaction Questionnaire (MSQ) asks workers to rate their levels of satisfaction-dissatisfaction with

Accepted Answer

A)  five major job facets. 
B)  ten job facets. 
C)  twenty job facets. 
D)  over 100 job facets. 
A)  five major job facets. 
B)  ten job facets. 
C)  twenty job facets. 
D)  over 100 job facets.

Question 4

Raising the level of responsibility associated with a job is characteristic of

Accepted Answer

A)  job enrichment. 
B)  job rotation. 
C)  job enlargement. 
D)  merit pay. 
A)  job enrichment. 
B)  job rotation. 
C)  job enlargement. 
D)  merit pay.

Question 5

Research consistently indicates that job satisfaction leads to higher job performance.

Accepted Answer

A) True 
 B)False

Question 6

Organizational commitment is defined as

Accepted Answer

A)  the positive and negative attitudes about one's job. 
B)  a worker's feelings and attitudes about the entire work organization. 
C)  the positive feelings one has about one's coworkers and supervisors. 
D)  the desire to leave the organization. 
A)  the positive and negative attitudes about one's job. 
B)  a worker's feelings and attitudes about the entire work organization. 
C)  the positive feelings one has about one's coworkers and supervisors. 
D)  the desire to leave the organization.

Question 7

Organizational citizenship behavior consists of

Accepted Answer

A)  workers cooperating with each other to attain work goals. 
B)  organizations promoting unqualified workers. 
C)  organized positive competition between organizational work groups. 
D)  efforts by organizational members to promote the organization and its goals. 
A)  workers cooperating with each other to attain work goals. 
B)  organizations promoting unqualified workers. 
C)  organized positive competition between organizational work groups. 
D)  efforts by organizational members to promote the organization and its goals.

Question 8

Meta-analyses have indicated that turnover is

Accepted Answer

A)  not related to absenteeism. 
B)  related to voluntary but not involuntary absenteeism. 
C)  related to involuntary but not voluntary absenteeism. 
D)  related to both types of absenteeism. 
A)  not related to absenteeism. 
B)  related to voluntary but not involuntary absenteeism. 
C)  related to involuntary but not voluntary absenteeism. 
D)  related to both types of absenteeism.

Question 9

One problem with both the Minnesota Satisfaction Questionnaire (MSQ) and the Job Descriptive Index (JDI) is that

Accepted Answer

A)  neither reliability nor validity has been established for either. 
B)  neither has been widely researched. 
C)  both are very difficult to administer. 
D)  None of the above 
A)  neither reliability nor validity has been established for either. 
B)  neither has been widely researched. 
C)  both are very difficult to administer. 
D)  None of the above

Question 10

The most widely used standardized measure of job satisfaction is

Accepted Answer

A)  the Job Satisfaction Index (JSI). 
B)  the Minnesota Satisfaction Questionnaire (MSQ). 
C)  the Thematic Apperception Test (TAT). 
D)  the Job In General scale (JIG). 
A)  the Job Satisfaction Index (JSI). 
B)  the Minnesota Satisfaction Questionnaire (MSQ). 
C)  the Thematic Apperception Test (TAT). 
D)  the Job In General scale (JIG).

Question 11

Define employee engagement, and discuss what it is composed of and what outcomes are associated with it.

Accepted Answer

Employee engagement refers to the emotio

Question 12

Meta-analyses have indicated that job satisfaction and job performance

Accepted Answer

A)  are strongly positively related to each other. 
B)  are moderately positively related to each other. 
C)  are moderately negatively related to each other. 
D)  show no relationship to each other. 
A)  are strongly positively related to each other. 
B)  are moderately positively related to each other. 
C)  are moderately negatively related to each other. 
D)  show no relationship to each other.

Question 13

The relationship between job satisfaction and job performance may be somewhat weak because

Accepted Answer

A)  it may not always be a direct relationship. 
B)  it may be moderated by a number of different variables. 
C)  it may depend upon the type of work being done by the employee. 
D)  All of the above 
A)  it may not always be a direct relationship. 
B)  it may be moderated by a number of different variables. 
C)  it may depend upon the type of work being done by the employee. 
D)  All of the above

Question 14

The major advantage of using standardized job satisfaction surveys is

Accepted Answer

A)  they provide normative data with which to compare results. 
B)  they are cost-effective. 
C)  they allow researchers to investigate organizational factors that cause job satisfaction. 
D)  All of the above 
A)  they provide normative data with which to compare results. 
B)  they are cost-effective. 
C)  they allow researchers to investigate organizational factors that cause job satisfaction. 
D)  All of the above

Question 15

The Job Descriptive Index (JDI) asks workers to rate their levels of satisfaction- dissatisfaction with

Accepted Answer

A)  five job facets. 
B)  ten job facets. 
C)  twenty job facets. 
D)  over 100 job facets. 
A)  five job facets. 
B)  ten job facets. 
C)  twenty job facets. 
D)  over 100 job facets.

Question 16

Involuntary absenteeism is beyond the control of the employee and the organization.

Accepted Answer

A) True 
 B)False

Organizational citizenship behaviors (OCBs) are associated with greater organizational productivity.

Which of the following statements is true of employee engagement?

The Minnesota Satisfaction Questionnaire (MSQ) asks workers to rate their levels of satisfaction-dissatisfaction with

Raising the level of responsibility associated with a job is characteristic of

Research consistently indicates that job satisfaction leads to higher job performance.

Organizational commitment is defined as

Organizational citizenship behavior consists of

Meta-analyses have indicated that turnover is

One problem with both the Minnesota Satisfaction Questionnaire (MSQ) and the Job Descriptive Index (JDI) is that

The most widely used standardized measure of job satisfaction is

Define employee engagement, and discuss what it is composed of and what outcomes are associated with it.

Meta-analyses have indicated that job satisfaction and job performance

The relationship between job satisfaction and job performance may be somewhat weak because

The major advantage of using standardized job satisfaction surveys is

The Job Descriptive Index (JDI) asks workers to rate their levels of satisfaction- dissatisfaction with

Involuntary absenteeism is beyond the control of the employee and the organization.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Worker Stress and Negative Employee Attitudes Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 9: Positive Employee Attitudes and Behaviors

Organizational citizenship behaviors (OCBs) are associated with greater organizational productivity.

Which of the following statements is true of employee engagement?

The Minnesota Satisfaction Questionnaire (MSQ) asks workers to rate their levels of satisfaction-dissatisfaction with

Raising the level of responsibility associated with a job is characteristic of

Research consistently indicates that job satisfaction leads to higher job performance.

Organizational commitment is defined as

Organizational citizenship behavior consists of

Meta-analyses have indicated that turnover is

One problem with both the Minnesota Satisfaction Questionnaire (MSQ) and the Job Descriptive Index (JDI) is that

The most widely used standardized measure of job satisfaction is

Define employee engagement, and discuss what it is composed of and what outcomes are associated with it.

Meta-analyses have indicated that job satisfaction and job performance

The relationship between job satisfaction and job performance may be somewhat weak because

The major advantage of using standardized job satisfaction surveys is

The Job Descriptive Index (JDI) asks workers to rate their levels of satisfaction- dissatisfaction with

Involuntary absenteeism is beyond the control of the employee and the organization.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Worker Stress and Negative Employee Attitudes Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters