Question 1

Describe the difficulties associated with measuring job satisfaction.

Accepted Answer

Measuring job satisfaction can be diffic

Question 2

List and describe two changes in job structure that may influence worker job satisfaction.

Accepted Answer

Two changes in job structure that may in

Question 3

There is a negative correlation between age and voluntary absenteeism, and a positive
correlation between age and involuntary absenteeism.

Accepted Answer

A) True 
 B)False

Question 4

Worker emotions and mood are not likely to affect job performance on a daily basis.

Accepted Answer

A) True 
 B)False

Question 5

Perhaps the most common way for employers to increase workers' job satisfaction is through

Accepted Answer

A)  pay-for-performance systems. 
B)  benefit programs. 
C)  profit sharing. 
D)  employee ownership. 
A)  pay-for-performance systems. 
B)  benefit programs. 
C)  profit sharing. 
D)  employee ownership.

Question 6

There is very little research evidence supporting the relationship between organizational citizenship behaviors (OCBs), job satisfaction, and work performance.

Accepted Answer

A) True 
 B)False

Question 7

A disadvantage of flextime is that

Accepted Answer

A)  it causes decreased employee satisfaction. 
B)  it causes a decreased sense of employee control. 
C)  it causes an increase in employee absenteeism. 
D)  it is not possible for all jobs. 
A)  it causes decreased employee satisfaction. 
B)  it causes a decreased sense of employee control. 
C)  it causes an increase in employee absenteeism. 
D)  it is not possible for all jobs.

Question 8

Meta-analyses have indicated that job satisfaction and absenteeism have a

Accepted Answer

A)  high negative correlation. 
B)  low negative correlation. 
C)  low positive correlation. 
D)  correlation equal to zero. 
A)  high negative correlation. 
B)  low negative correlation. 
C)  low positive correlation. 
D)  correlation equal to zero.

Question 9

Organizational commitment has often been referred to as

Accepted Answer

A)  organizational citizenship. 
B)  organizational enculturation. 
C)  company loyalty. 
D)  organizational acculturation. 
A)  organizational citizenship. 
B)  organizational enculturation. 
C)  company loyalty. 
D)  organizational acculturation.

Question 10

Organizational commitment has been found to be positively correlated with

Accepted Answer

A)  worker age. 
B)  worker education. 
C)  time on the job. 
D)  All of the above 
A)  worker age. 
B)  worker education. 
C)  time on the job. 
D)  All of the above

Question 11

Both organizational commitment and job satisfaction are likely affected

Accepted Answer

A)  only by pay and relationships with supervisors. 
B)  very strongly by previous work history. 
C)  by numerous factors related to the job. 
D)  by organizational citizenship behaviors. 
A)  only by pay and relationships with supervisors. 
B)  very strongly by previous work history. 
C)  by numerous factors related to the job. 
D)  by organizational citizenship behaviors.

Question 12

Items on the Minnesota Satisfaction Questionnaire (MSQ) ask workers to

Accepted Answer

A)  tell stories in response to ambiguous pictures. 
B)  narratively discuss their general levels of job satisfaction. 
C)  critique their supervisors' managerial ability. 
D)  rate various job facets on levels of job satisfaction-dissatisfaction. 
A)  tell stories in response to ambiguous pictures. 
B)  narratively discuss their general levels of job satisfaction. 
C)  critique their supervisors' managerial ability. 
D)  rate various job facets on levels of job satisfaction-dissatisfaction.

Question 13

Research has indicated that voluntary turnover is influenced by

Accepted Answer

A)  level of monetary compensation. 
B)  levels of work group conflict. 
C)  punitive managerial techniques. 
D)  workers' perceived lack of influence or power within the organization. 
A)  level of monetary compensation. 
B)  levels of work group conflict. 
C)  punitive managerial techniques. 
D)  workers' perceived lack of influence or power within the organization.

Question 14

Describe the Porter-Lawler model of job satisfaction and how it relates to performance.

Accepted Answer

The Porter-Lawler model of job satisfact

Question 15

Job enlargement may be difficult to implement mainly because

Accepted Answer

A)  workers may prefer job rotation. 
B)  to use job enlargement, workers must be paid on fixed ratio schedules. 
C)  workers may perceive the assignment of additional tasks negatively. 
D)  workers may not want to participate in the planning and evaluation of their activities. 
A)  workers may prefer job rotation. 
B)  to use job enlargement, workers must be paid on fixed ratio schedules. 
C)  workers may perceive the assignment of additional tasks negatively. 
D)  workers may not want to participate in the planning and evaluation of their activities.

Question 16

It is very difficult to distinguish voluntary from involuntary absenteeism.

Accepted Answer

A) True 
 B)False

Question 17

The most widely used organizational commitment measure is

Accepted Answer

A)  the Organizational Commitment Questionnaire (OCQ). 
B)  the Organizational Commitment and Loyalty Questionnaire (OCLQ). 
C)  the Job Descriptive Index (JDI). 
D)  no measures of organizational commitment have yet been developed. 
A)  the Organizational Commitment Questionnaire (OCQ). 
B)  the Organizational Commitment and Loyalty Questionnaire (OCLQ). 
C)  the Job Descriptive Index (JDI). 
D)  no measures of organizational commitment have yet been developed.

Question 18

Describe the relationship between job satisfaction and organizational commitment.

Accepted Answer

The relationship between job satisfactio

Question 19

Which of the following is NOT a reason why organizational citizenship behavior (OCB) may be related to organizational effectiveness?

Accepted Answer

A)  Workers who help new workers speed up the orientation and socialization process. 
B)  OCBs lead to a positive work environment and help in worker recruitment and retention. 
C)  OCB is associated with higher cooperation and less conflict between workers. 
D)  Workers who help each other need less managerial supervision. 
E)  All of the above are reasons why OCB may be related to organizational effectiveness. 
A)  Workers who help new workers speed up the orientation and socialization process. 
B)  OCBs lead to a positive work environment and help in worker recruitment and retention. 
C)  OCB is associated with higher cooperation and less conflict between workers. 
D)  Workers who help each other need less managerial supervision. 
E)  All of the above are reasons why OCB may be related to organizational effectiveness.

Question 20

Discuss the relationship between organizational citizenship behaviors (OCBs) and organizational productivity.

Accepted Answer

Organizational citizenship behaviors (OC

Describe the difficulties associated with measuring job satisfaction.

List and describe two changes in job structure that may influence worker job satisfaction.

There is a negative correlation between age and voluntary absenteeism, and a positive correlation between age and involuntary absenteeism.

Worker emotions and mood are not likely to affect job performance on a daily basis.

Perhaps the most common way for employers to increase workers' job satisfaction is through

There is very little research evidence supporting the relationship between organizational citizenship behaviors (OCBs), job satisfaction, and work performance.

A disadvantage of flextime is that

Meta-analyses have indicated that job satisfaction and absenteeism have a

Organizational commitment has often been referred to as

Organizational commitment has been found to be positively correlated with

Both organizational commitment and job satisfaction are likely affected

Items on the Minnesota Satisfaction Questionnaire (MSQ) ask workers to

Research has indicated that voluntary turnover is influenced by

Describe the Porter-Lawler model of job satisfaction and how it relates to performance.

Job enlargement may be difficult to implement mainly because

It is very difficult to distinguish voluntary from involuntary absenteeism.

The most widely used organizational commitment measure is

Describe the relationship between job satisfaction and organizational commitment.

Which of the following is NOT a reason why organizational citizenship behavior (OCB) may be related to organizational effectiveness?

Discuss the relationship between organizational citizenship behaviors (OCBs) and organizational productivity.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Worker Stress and Negative Employee Attitudes Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 9: Positive Employee Attitudes and Behaviors

Describe the difficulties associated with measuring job satisfaction.

List and describe two changes in job structure that may influence worker job satisfaction.

There is a negative correlation between age and voluntary absenteeism, and a positive correlation between age and involuntary absenteeism.

Worker emotions and mood are not likely to affect job performance on a daily basis.

Perhaps the most common way for employers to increase workers' job satisfaction is through

There is very little research evidence supporting the relationship between organizational citizenship behaviors (OCBs), job satisfaction, and work performance.

A disadvantage of flextime is that

Meta-analyses have indicated that job satisfaction and absenteeism have a

Organizational commitment has often been referred to as

Organizational commitment has been found to be positively correlated with

Both organizational commitment and job satisfaction are likely affected

Items on the Minnesota Satisfaction Questionnaire (MSQ) ask workers to

Research has indicated that voluntary turnover is influenced by

Describe the Porter-Lawler model of job satisfaction and how it relates to performance.

Job enlargement may be difficult to implement mainly because

It is very difficult to distinguish voluntary from involuntary absenteeism.

The most widely used organizational commitment measure is

Describe the relationship between job satisfaction and organizational commitment.

Which of the following is NOT a reason why organizational citizenship behavior (OCB) may be related to organizational effectiveness?

Discuss the relationship between organizational citizenship behaviors (OCBs) and organizational productivity.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Worker Stress and Negative Employee Attitudes Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters