Question 1

Benefit programs have come to represent about __________ of all money paid for employee compensation.

Accepted Answer

A)  10% 
B)  20% 
C)  40% 
D)  75% 
A)  10% 
B)  20% 
C)  40% 
D)  75%

Question 2

Merit pay involves paying workers according to

Accepted Answer

A)  how long they have been employed by the company. 
B)  how well they perform on the job. 
C)  how difficult their jobs are. 
D)  their level of education. 
A)  how long they have been employed by the company. 
B)  how well they perform on the job. 
C)  how difficult their jobs are. 
D)  their level of education.

Question 3

Difficulties in performance assessment may influence the effectiveness of merit pay plans.

Accepted Answer

A) True 
 B)False

Question 4

One way to decrease job dissatisfaction that is caused by employee boredom is to

Accepted Answer

A)  allow job rotation. 
B)  increase salary. 
C)  improve benefit programs. 
D)  job dissatisfaction is genetically-based and cannot be decreased. 
A)  allow job rotation. 
B)  increase salary. 
C)  improve benefit programs. 
D)  job dissatisfaction is genetically-based and cannot be decreased.

Question 5

List and describe at least 4 different types of organizational citizenship behavior (OCB).

Accepted Answer

1. Altruism: This type of OCB involves h

Question 6

Difficulties with survey instruments include

Accepted Answer

A)  response biases. 
B)  the outdating of survey instruments due to changes in technology and work roles. 
C)  they do not allow clarification or elaboration of responses. 
D)  All of the above 
A)  response biases. 
B)  the outdating of survey instruments due to changes in technology and work roles. 
C)  they do not allow clarification or elaboration of responses. 
D)  All of the above

Question 7

Gainsharing is a compensation system which is based on

Accepted Answer

A)  the number of products produced by a worker. 
B)  the number of years a worker is employed. 
C)  the worker's perceived motivation and effort. 
D)  the effective performance of work groups. 
A)  the number of products produced by a worker. 
B)  the number of years a worker is employed. 
C)  the worker's perceived motivation and effort. 
D)  the effective performance of work groups.

Question 8

Discuss the relationship between job satisfaction, absenteeism, and turnover.

Accepted Answer

The relationship between job satisfactio

Question 9

Organizational commitment is similar to job satisfaction, since both involve feelings about the work situation.

Accepted Answer

A) True 
 B)False

Question 10

An example of involuntary turnover would be when an employee leaves a job

Accepted Answer

A)  because he/she was fired or laid off. 
B)  because he/she found a better job. 
C)  because he/she takes an early retirement. 
D)  All of the above 
A)  because he/she was fired or laid off. 
B)  because he/she found a better job. 
C)  because he/she takes an early retirement. 
D)  All of the above

Question 11

Most organizations would like to eliminate

Accepted Answer

A)  voluntary absenteeism. 
B)  involuntary absenteeism. 
C)  both voluntary and involuntary absenteeism. 
D)  neither type of absenteeism is amenable to organizational control. 
A)  voluntary absenteeism. 
B)  involuntary absenteeism. 
C)  both voluntary and involuntary absenteeism. 
D)  neither type of absenteeism is amenable to organizational control.

Question 12

One of the best predictors of employee turnover is

Accepted Answer

A)  job satisfaction. 
B)  absenteeism. 
C)  organizational commitment. 
D)  motivation. 
A)  job satisfaction. 
B)  absenteeism. 
C)  organizational commitment. 
D)  motivation.

Question 13

Studies have indicated that on-site child care programs

Accepted Answer

A)  greatly reduce worker absenteeism, but have little effect on job satisfaction. 
B)  greatly reduce worker absenteeism and increase job satisfaction. 
C)  increase job satisfaction, but have mild effects on worker absenteeism. 
D)  do not affect job satisfaction or worker absenteeism. 
A)  greatly reduce worker absenteeism, but have little effect on job satisfaction. 
B)  greatly reduce worker absenteeism and increase job satisfaction. 
C)  increase job satisfaction, but have mild effects on worker absenteeism. 
D)  do not affect job satisfaction or worker absenteeism.

Question 14

Major changes in pay structure always lead to dramatic increases in job satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

One way to operationalize voluntary and involuntary absenteeism involves using

Accepted Answer

A)  absence frequency as a measure of involuntary absenteeism and absence length as a measure of voluntary absenteeism. 
B)  absence frequency as a measure of voluntary absenteeism and absence length as a measure of involuntary absenteeism. 
C)  medical bills to verify involuntary absenteeism. 
D)  no measurements of voluntary and involuntary absenteeism have been developed. 
A)  absence frequency as a measure of involuntary absenteeism and absence length as a measure of voluntary absenteeism. 
B)  absence frequency as a measure of voluntary absenteeism and absence length as a measure of involuntary absenteeism. 
C)  medical bills to verify involuntary absenteeism. 
D)  no measurements of voluntary and involuntary absenteeism have been developed.

Question 16

Voluntary turnover is costly to organizations because

Accepted Answer

A)  firing employees may lead to expensive legal situations. 
B)  losing a valued employee leads to reduced organizational productivity. 
C)  laying off a large group of employees temporarily reduces productivity. 
D)  sometimes good workers are fired. 
A)  firing employees may lead to expensive legal situations. 
B)  losing a valued employee leads to reduced organizational productivity. 
C)  laying off a large group of employees temporarily reduces productivity. 
D)  sometimes good workers are fired.

Question 17

The measurement of job satisfaction usually relies on self-report instruments because

Accepted Answer

A)  workers are rarely honest about their job satisfaction. 
B)  direct observation requires more time and money. 
C)  attitudes and feelings cannot be directly observed. 
D)  workers under observation may change their response rates. 
A)  workers are rarely honest about their job satisfaction. 
B)  direct observation requires more time and money. 
C)  attitudes and feelings cannot be directly observed. 
D)  workers under observation may change their response rates.

Question 18

Frank works a schedule that consists of a 9-hour work day and a rotation of four days on (at work) and three days off. This is an example of

Accepted Answer

A)  shift work. 
B)  a compressed work schedule. 
C)  flextime. 
D)  job rotation. 
A)  shift work. 
B)  a compressed work schedule. 
C)  flextime. 
D)  job rotation.

Question 19

Workers who have been with the company longer are more predisposed to organizational citizenship behavior than are newly hired employees.

Accepted Answer

A) True 
 B)False

Question 20

Satisfaction with one facet of a job, such as pay or supervision, may be related to job
performance, while satisfaction with other job facets may not be related to performance.

Accepted Answer

A) True 
 B)False

Benefit programs have come to represent about __________ of all money paid for employee compensation.

Merit pay involves paying workers according to

Difficulties in performance assessment may influence the effectiveness of merit pay plans.

One way to decrease job dissatisfaction that is caused by employee boredom is to

List and describe at least 4 different types of organizational citizenship behavior (OCB).

Difficulties with survey instruments include

Gainsharing is a compensation system which is based on

Discuss the relationship between job satisfaction, absenteeism, and turnover.

Organizational commitment is similar to job satisfaction, since both involve feelings about the work situation.

An example of involuntary turnover would be when an employee leaves a job

Most organizations would like to eliminate

One of the best predictors of employee turnover is

Studies have indicated that on-site child care programs

Major changes in pay structure always lead to dramatic increases in job satisfaction.

One way to operationalize voluntary and involuntary absenteeism involves using

Voluntary turnover is costly to organizations because

The measurement of job satisfaction usually relies on self-report instruments because

Frank works a schedule that consists of a 9-hour work day and a rotation of four days on (at work) and three days off. This is an example of

Workers who have been with the company longer are more predisposed to organizational citizenship behavior than are newly hired employees.

Satisfaction with one facet of a job, such as pay or supervision, may be related to job performance, while satisfaction with other job facets may not be related to performance.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Worker Stress and Negative Employee Attitudes Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 9: Positive Employee Attitudes and Behaviors

Benefit programs have come to represent about __________ of all money paid for employee compensation.

Merit pay involves paying workers according to

Difficulties in performance assessment may influence the effectiveness of merit pay plans.

One way to decrease job dissatisfaction that is caused by employee boredom is to

List and describe at least 4 different types of organizational citizenship behavior (OCB).

Difficulties with survey instruments include

Gainsharing is a compensation system which is based on

Discuss the relationship between job satisfaction, absenteeism, and turnover.

Organizational commitment is similar to job satisfaction, since both involve feelings about the work situation.

An example of involuntary turnover would be when an employee leaves a job

Most organizations would like to eliminate

One of the best predictors of employee turnover is

Studies have indicated that on-site child care programs

Major changes in pay structure always lead to dramatic increases in job satisfaction.

One way to operationalize voluntary and involuntary absenteeism involves using

Voluntary turnover is costly to organizations because

The measurement of job satisfaction usually relies on self-report instruments because

Frank works a schedule that consists of a 9-hour work day and a rotation of four days on (at work) and three days off. This is an example of

Workers who have been with the company longer are more predisposed to organizational citizenship behavior than are newly hired employees.

Satisfaction with one facet of a job, such as pay or supervision, may be related to job performance, while satisfaction with other job facets may not be related to performance.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Worker Stress and Negative Employee Attitudes Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters