Question 1

What type of demand is a stressor that causes people to feel stress?

Accepted Answer

A) environmental demand 
B) psychological condition 
C) internal feeling 
D) emotional response 
E) disturbing reflection 
A) environmental demand 
B) psychological condition 
C) internal feeling 
D) emotional response 
E) disturbing reflection

Question 2

Which of the following is the most complete description of organizational effectiveness?

Accepted Answer

A) the extent to which an organization accomplishes its objectives 
B) overall profitability of an organization or an organizational unit 
C) ability of an organization to produce maximum output with a given input 
D) the extent to which an organization's actions benefit society 
E) the extent to which an organization's resources are used cost-effectively 
A) the extent to which an organization accomplishes its objectives 
B) overall profitability of an organization or an organizational unit 
C) ability of an organization to produce maximum output with a given input 
D) the extent to which an organization's actions benefit society 
E) the extent to which an organization's resources are used cost-effectively

Question 3

Clarifying and redefining jobs within an organization is an example of a(n)________ change.

Accepted Answer

A) technological 
B) people 
C) structural 
D) essential 
E) administrative 
A) technological 
B) people 
C) structural 
D) essential 
E) administrative

Question 4

When organization members remain oriented more to the past than the future in spite of the changes already initiated ________.

Accepted Answer

A) the situation calls for more changes in the organization 
B) the existing status quo should be maintained 
C) the organization is highly likely to achieve its goals without further changes 
D) the members are highly committed toward the long-term goals of the organization 
E) the organization has a strong culture 
A) the situation calls for more changes in the organization 
B) the existing status quo should be maintained 
C) the organization is highly likely to achieve its goals without further changes 
D) the members are highly committed toward the long-term goals of the organization 
E) the organization has a strong culture

Question 5

Which of the following is characterized by the most extensive degree of virtualization?

Accepted Answer

A) virtual meeting 
B) virtual training 
C) virtual team 
D) virtual corporation 
E) virtual group 
A) virtual meeting 
B) virtual training 
C) virtual team 
D) virtual corporation 
E) virtual group

Question 6

Identify a major advantage of using forcing technique to resolve conflicts.

Accepted Answer

A) Forcing is a fast method for implementing critical changes. 
B) It is considered the best strategy to handle complex conflicts. 
C) It can have a win-win orientation if the manager is skillful. 
D) Forcing is the best strategy when the planned change is relatively minor. 
E) The solution obtained will be acceptable to the majority of employees. 
A) Forcing is a fast method for implementing critical changes. 
B) It is considered the best strategy to handle complex conflicts. 
C) It can have a win-win orientation if the manager is skillful. 
D) Forcing is the best strategy when the planned change is relatively minor. 
E) The solution obtained will be acceptable to the majority of employees.

Question 7

Resistance to change can be lowered by not informing the employees about the change too early.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an observable symptom of undesirably high stress levels?

Accepted Answer

A) low to moderate levels of anxiety 
B) higher energy levels 
C) reduced work hours 
D) working without many breaks 
E) increased aggression 
A) low to moderate levels of anxiety 
B) higher energy levels 
C) reduced work hours 
D) working without many breaks 
E) increased aggression

Question 9

Compromise technique is inappropriate when the planned change is relatively minor and the time to make an organizational change is limited.

Accepted Answer

A) True 
 B)False

Question 10

Identify an advantage of establishing virtual offices.

Accepted Answer

A) They provide better opportunities for employee socialization. 
B) They help the organization build the desired corporate culture. 
C) Virtual offices enable cost reduction. 
D) Virtual offices enhance management control. 
E) They help the organization reduce the dependence on technology. 
A) They provide better opportunities for employee socialization. 
B) They help the organization build the desired corporate culture. 
C) Virtual offices enable cost reduction. 
D) Virtual offices enhance management control. 
E) They help the organization reduce the dependence on technology.

Question 11

The probability of organizational survival and growth declines when ________.

Accepted Answer

A) visibility is low 
B) credibility is high 
C) accountability is high 
D) mobility is low 
E) stability is low 
A) visibility is low 
B) credibility is high 
C) accountability is high 
D) mobility is low 
E) stability is low

Question 12

Which of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

Accepted Answer

A) compromising 
B) negotiating 
C) avoiding 
D) resolving 
E) adjudication 
A) compromising 
B) negotiating 
C) avoiding 
D) resolving 
E) adjudication

Question 13

Which of the following is a key characteristic of the compromising strategy used to resolve conflicts?

Accepted Answer

A) a solution acceptable to all parties 
B) low involvement of managers and supervisors 
C) implementing orientation programs 
D) use of legitimate power and authority 
E) complex procedures for decision making 
A) a solution acceptable to all parties 
B) low involvement of managers and supervisors 
C) implementing orientation programs 
D) use of legitimate power and authority 
E) complex procedures for decision making

Question 14

A manager wants to implement some changes in the working hours of employees.Two groups of workers oppose this decision and have contrasting opinions.The manager feels arriving at a solution that will be acceptable to both parties is impossible.Which of the following strategies is best suited to handle this conflict?

Accepted Answer

A) forcing 
B) deflecting 
C) avoiding 
D) resolving 
E) compromising 
A) forcing 
B) deflecting 
C) avoiding 
D) resolving 
E) compromising

Question 15

How do most people react to change and why? What can managers do about this reaction?

Accepted Answer

When confronted with organizational chan

Question 16

Catherine works as a training specialist at a retail organization.She is not always physically present in the office though she works from other locations using a portable computer.She usually informs her colleagues in advance when she decides to come in and work from office.This work arrangement is an example of ________.

Accepted Answer

A) fully mobile working 
B) tethered in office arrangement 
C) home-based working 
D) hoteling 
E) occasional telecommuting 
A) fully mobile working 
B) tethered in office arrangement 
C) home-based working 
D) hoteling 
E) occasional telecommuting

Question 17

Which of the following is a valid observation about the resolving technique used to manage conflicts?

Accepted Answer

A) Managers are not involved in the conflict resolution process. 
B) It tends to assume managers and employees are in a win-lose conflict. 
C) It is best suited when an immediate change has to be made. 
D) Managers pinpoint differences regarding change that exist between themselves and employees. 
E) It is the only method suitable for managing minor conflicts. 
A) Managers are not involved in the conflict resolution process. 
B) It tends to assume managers and employees are in a win-lose conflict. 
C) It is best suited when an immediate change has to be made. 
D) Managers pinpoint differences regarding change that exist between themselves and employees. 
E) It is the only method suitable for managing minor conflicts.

Question 18

Organizational conflicts can result in positive impact for the organization.

Accepted Answer

A) True 
 B)False

Question 19

Employees often experience considerable stress when they do not know what the next step in their professional lives might be or when they might take it.Which of the following could be the best solution to this problem?

Accepted Answer

A) creating standardized jobs and define procedures 
B) designing and operating career counseling programs 
C) promoting creativity and innovation at the workplace 
D) modifying the basic norms of organizational culture 
E) making the organizational climate more formal 
A) creating standardized jobs and define procedures 
B) designing and operating career counseling programs 
C) promoting creativity and innovation at the workplace 
D) modifying the basic norms of organizational culture 
E) making the organizational climate more formal

Question 20

Which of the following is an alternative work arrangement where workers come into the traditional office frequently,but because they are not always physically present,they are not allocated permanent office space?

Accepted Answer

A) flextime working 
B) hoteling 
C) occasional telecommuting 
D) tethered in office 
E) home based 
A) flextime working 
B) hoteling 
C) occasional telecommuting 
D) tethered in office 
E) home based

What type of demand is a stressor that causes people to feel stress?

Which of the following is the most complete description of organizational effectiveness?

Clarifying and redefining jobs within an organization is an example of a(n)________ change.

When organization members remain oriented more to the past than the future in spite of the changes already initiated ________.

Which of the following is characterized by the most extensive degree of virtualization?

Identify a major advantage of using forcing technique to resolve conflicts.

Resistance to change can be lowered by not informing the employees about the change too early.

Which of the following is an observable symptom of undesirably high stress levels?

Compromise technique is inappropriate when the planned change is relatively minor and the time to make an organizational change is limited.

Identify an advantage of establishing virtual offices.

The probability of organizational survival and growth declines when ________.

Which of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

Which of the following is a key characteristic of the compromising strategy used to resolve conflicts?

How do most people react to change and why? What can managers do about this reaction?

Which of the following is a valid observation about the resolving technique used to manage conflicts?

Organizational conflicts can result in positive impact for the organization.

Employees often experience considerable stress when they do not know what the next step in their professional lives might be or when they might take it.Which of the following could be the best solution to this problem?

Which of the following is an alternative work arrangement where workers come into the traditional office frequently,but because they are not always physically present,they are not allocated permanent office space?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 13: Organizational Change: Stress,Conflict and Virtuality

What type of demand is a stressor that causes people to feel stress?

Which of the following is the most complete description of organizational effectiveness?

Clarifying and redefining jobs within an organization is an example of a(n)________ change.

When organization members remain oriented more to the past than the future in spite of the changes already initiated ________.

Which of the following is characterized by the most extensive degree of virtualization?

Identify a major advantage of using forcing technique to resolve conflicts.

Resistance to change can be lowered by not informing the employees about the change too early.

Which of the following is an observable symptom of undesirably high stress levels?

Compromise technique is inappropriate when the planned change is relatively minor and the time to make an organizational change is limited.

Identify an advantage of establishing virtual offices.

The probability of organizational survival and growth declines when ________.

Which of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?

Which of the following is a key characteristic of the compromising strategy used to resolve conflicts?

How do most people react to change and why? What can managers do about this reaction?

Which of the following is a valid observation about the resolving technique used to manage conflicts?

Organizational conflicts can result in positive impact for the organization.

Employees often experience considerable stress when they do not know what the next step in their professional lives might be or when they might take it.Which of the following could be the best solution to this problem?

Which of the following is an alternative work arrangement where workers come into the traditional office frequently,but because they are not always physically present,they are not allocated permanent office space?

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters