Question 1

Changes made in the organization with an aim to improve individual satisfaction are not justified.

Accepted Answer

A) True 
 B)False

Question 2

Workers who have some mobility but are expected to report to the office on a regular basis are called ________.

Accepted Answer

A) fixed workers 
B) hoteling workers 
C) tethered workers 
D) home based 
E) mobile workers 
A) fixed workers 
B) hoteling workers 
C) tethered workers 
D) home based 
E) mobile workers

Question 3

A structural change ________.

Accepted Answer

A) works by changing controls that influence organization members 
B) ensures appropriate functioning of technology 
C) develops the skills of the people 
D) increases the division of labor 
E) makes the change appealing to employees 
A) works by changing controls that influence organization members 
B) ensures appropriate functioning of technology 
C) develops the skills of the people 
D) increases the division of labor 
E) makes the change appealing to employees

Question 4

NTS Publishing,Inc.,together with its subsidiaries,publishes print and electronic products that provide content and digital solutions to customers worldwide.The company decides to make use of virtual teams.Which of the following could be a possible advantage of this?

Accepted Answer

A) Use of virtual teams would help them reduce the costs. 
B) This would help the company enhance its corporate culture. 
C) Virtual teams would help them enhance management control. 
D) The organization can reduce the dependence on technology by doing this. 
E) The company can improve its employee socialization process. 
A) Use of virtual teams would help them reduce the costs. 
B) This would help the company enhance its corporate culture. 
C) Virtual teams would help them enhance management control. 
D) The organization can reduce the dependence on technology by doing this. 
E) The company can improve its employee socialization process.

Question 5

Structural factors of organizational effectiveness are any types of equipment or processes that assist organization members in the performance of their jobs.

Accepted Answer

A) True 
 B)False

Question 6

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Accepted Answer

A) Resolving 
B) Compromising 
C) Negotiating 
D) Avoiding 
E) Forcing 
A) Resolving 
B) Compromising 
C) Negotiating 
D) Avoiding 
E) Forcing

Question 7

Hellriegel and Slocum's model shows the relative importance of ________ to organizational survival.

Accepted Answer

A) external and internal environments 
B) change and stability 
C) innovation and conservativeness 
D) trust and vigilance 
E) change and risk taking ability 
A) external and internal environments 
B) change and stability 
C) innovation and conservativeness 
D) trust and vigilance 
E) change and risk taking ability

Question 8

The managerial grid is based on the premise that various managerial styles can be described by means of managers' concern for cost and concern for technology.

Accepted Answer

A) True 
 B)False

Question 9

Jacob believes most conflicts are win-win conflicts.He always attempts to overcome them by working out differences with employees.Which of the following conflict management techniques is preferred by Jacob?

Accepted Answer

A) resolving 
B) compromising 
C) cooperating 
D) avoiding 
E) conciliating 
A) resolving 
B) compromising 
C) cooperating 
D) avoiding 
E) conciliating

Question 10

Which of the following styles of management involves exertion of minimum effort to get the required work done?

Accepted Answer

A) 9,9 
B) 9,1 
C) 5,5 
D) 1,1 
E) 1,9 
A) 9,9 
B) 9,1 
C) 5,5 
D) 1,1 
E) 1,9

Question 11

Albert believes adequate organizational performance is possible by balancing the need to get good quality work done on the one hand and addressing the needs of his employees on the other.What score in the managerial grid is most closely associated with Albert's managerial style?

Accepted Answer

A) 1,1 
B) 5,5 
C) 1,9 
D) 9,1 
E) 9,9 
A) 1,1 
B) 5,5 
C) 1,9 
D) 9,1 
E) 9,9

Question 12

Workplace bullying refers to ________.

Accepted Answer

A) individuals being isolated or excluded socially and having work efforts devalued 
B) keeping employee salaries and benefits much below industry standards 
C) promoting organizational conflicts and in-fights to increase performance 
D) hiring more employees than what is required to run the business 
E) recruiting employees who are incapable or under-qualified to perform certain jobs 
A) individuals being isolated or excluded socially and having work efforts devalued 
B) keeping employee salaries and benefits much below industry standards 
C) promoting organizational conflicts and in-fights to increase performance 
D) hiring more employees than what is required to run the business 
E) recruiting employees who are incapable or under-qualified to perform certain jobs

Question 13

________ is defined as the struggle that results from opposing needs or feelings between two or more people.

Accepted Answer

A) Change 
B) Apathy 
C) Conflict 
D) Stress 
E) Avoidance 
A) Change 
B) Apathy 
C) Conflict 
D) Stress 
E) Avoidance

Question 14

Value Innovations Inc.engages in selling computers and other electronic components through telephone and Web orders.The company has decided to change some of its policies.When recruiting employees,it will now focus primarily on the attitudes of individuals.Here,the company is concentrating on a(n)________ factor.

Accepted Answer

A) structural 
B) technological 
C) communication 
D) people 
E) informative 
A) structural 
B) technological 
C) communication 
D) people 
E) informative

Question 15

An organization decides to implement a supply chain management system to increase the efficiency of its operations.A group of employees resist the implementation.Which of the following could be the most probable reason for their resistance?

Accepted Answer

A) The change would increase the productivity as well as responsibility of most members of the group. 
B) The group fears that the implementation would adversely affect their role in the organization. 
C) Implementation of a supply chain management system would lead to a change in organizational hierarchy. 
D) Implementation of supply chain management system often leads to blockage of crucial information. 
E) Supply chain management system cannot be used to manage the internal operations of a company. 
A) The change would increase the productivity as well as responsibility of most members of the group. 
B) The group fears that the implementation would adversely affect their role in the organization. 
C) Implementation of a supply chain management system would lead to a change in organizational hierarchy. 
D) Implementation of supply chain management system often leads to blockage of crucial information. 
E) Supply chain management system cannot be used to manage the internal operations of a company.

Question 16

Identify a situation where compromising is highly appropriate.

Accepted Answer

A) The planned change is relatively minor and time is limited. 
B) Management feels that all conflict is bad. 
C) Employee opinions are vastly diverse and complex. 
D) Management has to implement an emergency change. 
E) Management wants to arrive at a win-win solution. 
A) The planned change is relatively minor and time is limited. 
B) Management feels that all conflict is bad. 
C) Employee opinions are vastly diverse and complex. 
D) Management has to implement an emergency change. 
E) Management wants to arrive at a win-win solution.

Question 17

Which of the following strategies is likely to be most useful in reducing organizational stress?

Accepted Answer

A) increasing power distance in the organization 
B) promoting employees based on objective criteria such as years of experience 
C) modifying the basic values of organizational culture 
D) making the organizational environment more informal 
E) establishing vertical decision-making procedures 
A) increasing power distance in the organization 
B) promoting employees based on objective criteria such as years of experience 
C) modifying the basic values of organizational culture 
D) making the organizational environment more informal 
E) establishing vertical decision-making procedures

Question 18

Which of the following is an example of a structural factor that determines organizational effectiveness?

Accepted Answer

A) technologies 
B) leadership skills 
C) employee attitudes 
D) work procedures 
E) equipments 
A) technologies 
B) leadership skills 
C) employee attitudes 
D) work procedures 
E) equipments

Question 19

Organizational effectiveness depends primarily on activities centering around three classes of factors.The factors are ________.

Accepted Answer

A) data orientation,people,and technology 
B) people,structure,and visibility 
C) people,technology,and structure 
D) structure,procedures,and people 
E) structure,technology,and money 
A) data orientation,people,and technology 
B) people,structure,and visibility 
C) people,technology,and structure 
D) structure,procedures,and people 
E) structure,technology,and money

Question 20

________ is a conflict management technique where managers simply ignore the conflict.

Accepted Answer

A) Resolving 
B) Compromising 
C) Cooperating 
D) Avoiding 
E) Conciliating 
A) Resolving 
B) Compromising 
C) Cooperating 
D) Avoiding 
E) Conciliating

Changes made in the organization with an aim to improve individual satisfaction are not justified.

Workers who have some mobility but are expected to report to the office on a regular basis are called ________.

A structural change ________.

NTS Publishing,Inc.,together with its subsidiaries,publishes print and electronic products that provide content and digital solutions to customers worldwide.The company decides to make use of virtual teams.Which of the following could be a possible advantage of this?

Structural factors of organizational effectiveness are any types of equipment or processes that assist organization members in the performance of their jobs.

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Hellriegel and Slocum's model shows the relative importance of ________ to organizational survival.

The managerial grid is based on the premise that various managerial styles can be described by means of managers' concern for cost and concern for technology.

Jacob believes most conflicts are win-win conflicts.He always attempts to overcome them by working out differences with employees.Which of the following conflict management techniques is preferred by Jacob?

Which of the following styles of management involves exertion of minimum effort to get the required work done?

Albert believes adequate organizational performance is possible by balancing the need to get good quality work done on the one hand and addressing the needs of his employees on the other.What score in the managerial grid is most closely associated with Albert's managerial style?

Workplace bullying refers to ________.

________ is defined as the struggle that results from opposing needs or feelings between two or more people.

An organization decides to implement a supply chain management system to increase the efficiency of its operations.A group of employees resist the implementation.Which of the following could be the most probable reason for their resistance?

Identify a situation where compromising is highly appropriate.

Which of the following strategies is likely to be most useful in reducing organizational stress?

Which of the following is an example of a structural factor that determines organizational effectiveness?

Organizational effectiveness depends primarily on activities centering around three classes of factors.The factors are ________.

________ is a conflict management technique where managers simply ignore the conflict.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 13: Organizational Change: Stress,Conflict and Virtuality

Changes made in the organization with an aim to improve individual satisfaction are not justified.

Workers who have some mobility but are expected to report to the office on a regular basis are called ________.

A structural change ________.

NTS Publishing,Inc.,together with its subsidiaries,publishes print and electronic products that provide content and digital solutions to customers worldwide.The company decides to make use of virtual teams.Which of the following could be a possible advantage of this?

Structural factors of organizational effectiveness are any types of equipment or processes that assist organization members in the performance of their jobs.

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.

Hellriegel and Slocum's model shows the relative importance of ________ to organizational survival.

The managerial grid is based on the premise that various managerial styles can be described by means of managers' concern for cost and concern for technology.

Jacob believes most conflicts are win-win conflicts.He always attempts to overcome them by working out differences with employees.Which of the following conflict management techniques is preferred by Jacob?

Which of the following styles of management involves exertion of minimum effort to get the required work done?

Albert believes adequate organizational performance is possible by balancing the need to get good quality work done on the one hand and addressing the needs of his employees on the other.What score in the managerial grid is most closely associated with Albert's managerial style?

Workplace bullying refers to ________.

________ is defined as the struggle that results from opposing needs or feelings between two or more people.

An organization decides to implement a supply chain management system to increase the efficiency of its operations.A group of employees resist the implementation.Which of the following could be the most probable reason for their resistance?

Identify a situation where compromising is highly appropriate.

Which of the following strategies is likely to be most useful in reducing organizational stress?

Which of the following is an example of a structural factor that determines organizational effectiveness?

Organizational effectiveness depends primarily on activities centering around three classes of factors.The factors are ________.

________ is a conflict management technique where managers simply ignore the conflict.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters