Question 1

_____ mode is a conflict management strategy that produces feelings of gain and no feelings of loss for all participants.

Accepted Answer

A)  Creative problem-solving 
B)  Defensive 
C)  Offensive 
D)  Compromise 
A)  Creative problem-solving 
B)  Defensive 
C)  Offensive 
D)  Compromise A

Question 2

The nursing supervisor informs the staff that if they refuse to stay on the nursing unit and work an additional 8-hour shift, they will be reported to the state for patient abandonment. This type of power is known as:

Accepted Answer

A)  coercive. 
B)  expert. 
C)  legitimate. 
D)  reward. 
A)  coercive. 
B)  expert. 
C)  legitimate. 
D)  reward. A

Question 3

The main effects of conflict are individual effects, interpersonal relationships, and organizational effects. What are some of the positive effects of conflict within an organization (select all that apply)?

Accepted Answer

A)  Absenteeism 
B)  Team cohesiveness 
C)  Disrupted communication 
D)  Stimulation of creativity and innovation 
E)  Improved quality of decisions 
A)  Absenteeism 
B)  Team cohesiveness 
C)  Disrupted communication 
D)  Stimulation of creativity and innovation 
E)  Improved quality of decisions B, D, E

Question 4

What are the two major content dimensions of power (select all that apply)?

Accepted Answer

A)  Influence 
B)  Integrity 
C)  Authority 
D)  Dominance 
E)  Control 
A)  Influence 
B)  Integrity 
C)  Authority 
D)  Dominance 
E)  Control

Question 5

Which of the following statements describe structural determinants of power within an organization (select all that apply)?

Accepted Answer

A)  Power is derived from independence. 
B)  Power is derived from providing resources. 
C)  Power is derived from certainty. 
D)  Power is derived from being irreplaceable. 
E)  Power is derived from the ability to affect the decision process. 
A)  Power is derived from independence. 
B)  Power is derived from providing resources. 
C)  Power is derived from certainty. 
D)  Power is derived from being irreplaceable. 
E)  Power is derived from the ability to affect the decision process.

Question 6

Management offers a day of pampering at a spa if nurses agree to work 3 out of 4 weekends over the summer. This type of power is known as:

Accepted Answer

A)  coercive. 
B)  expert. 
C)  legitimate. 
D)  reward. 
A)  coercive. 
B)  expert. 
C)  legitimate. 
D)  reward.

Question 7

A disagreement or differences between the members of two or more groups over authority, territory, and resources is called _____ conflict.

Accepted Answer

A)  intragroup 
B)  intergroup 
C)  interpersonal 
D)  intrapersonal 
A)  intragroup 
B)  intergroup 
C)  interpersonal 
D)  intrapersonal

Question 8

Negotiation is a form of conflict resolution. Which of the following terms are associated with negotiation (select all that apply)?

Accepted Answer

A)  Bargaining power 
B)  Distributive bargaining 
C)  Integrative bargaining 
D)  Mediation 
E)  Collective bargaining 
A)  Bargaining power 
B)  Distributive bargaining 
C)  Integrative bargaining 
D)  Mediation 
E)  Collective bargaining

Question 9

The transferring of authority, responsibility, and freedom to act and the inspiring of self-confidence is known as:

Accepted Answer

A)  actualization. 
B)  authorization. 
C)  empowerment. 
D)  ratification. 
A)  actualization. 
B)  authorization. 
C)  empowerment. 
D)  ratification.

Question 10

Which of the following statements accurately describe the varying mechanisms of power (select all that apply)?

Accepted Answer

A)  Connection power is based on the perception that the influencer has access to powerful people or groups. 
B)  Legitimate power is based on fear. 
C)  Expert power results from expertise, special skill, or knowledge. 
D)  Information power refers to skill in making rational appeals. 
E)  Referent power is based on admiration for a person. 
A)  Connection power is based on the perception that the influencer has access to powerful people or groups. 
B)  Legitimate power is based on fear. 
C)  Expert power results from expertise, special skill, or knowledge. 
D)  Information power refers to skill in making rational appeals. 
E)  Referent power is based on admiration for a person.

Question 11

The Robert Wood Johnson Foundation (RWJF) and the Institute of Medicine (IOM) produced a report making recommendations for the future of nursing. What were the recommendations (select all that apply)?

Accepted Answer

A)  Nurses should practice to the full extent of their education and training. 
B)  Nurses should maintain their current levels of education. 
C)  Nurses should partner with physicians and other health care professionals in maintaining the status quo in health care. 
D)  An improved education system should promote seamless academic progression. 
E)  Effective workforce planning and policy making require better data collection and information infrastructure. 
A)  Nurses should practice to the full extent of their education and training. 
B)  Nurses should maintain their current levels of education. 
C)  Nurses should partner with physicians and other health care professionals in maintaining the status quo in health care. 
D)  An improved education system should promote seamless academic progression. 
E)  Effective workforce planning and policy making require better data collection and information infrastructure.

Question 12

A well-known talk show host presents information to a congressional committee to garner support for cancer research. This type of power refers to _____ power.

Accepted Answer

A)  coercive 
B)  expert 
C)  legitimate 
D)  referent 
A)  coercive 
B)  expert 
C)  legitimate 
D)  referent

Question 13

A nurse on a medical-surgical floor has been asked to join a research committee. She agrees to this request because of her great admiration for the vice-president of nursing. This is an example of _____ dimension of power.

Accepted Answer

A)  dependence 
B)  relational 
C)  subversive 
D)  tactical 
A)  dependence 
B)  relational 
C)  subversive 
D)  tactical

Question 14

A staff nurse frequently is providing positive comments to get the manager in a good mood before asking about additional vacation time. This influence tactic is known as:

Accepted Answer

A)  consultation. 
B)  ingratiation. 
C)  inspiration appeals. 
D)  rational persuasion. 
A)  consultation. 
B)  ingratiation. 
C)  inspiration appeals. 
D)  rational persuasion.

Question 15

A nursing manager is leading a recruitment and retention committee. She manages in a laissez-faire style. Her co-leader is a staff nurse who is very detail oriented. The nurse manager usually leads the meetings. During the meeting, the staff nurse frequently needs to interject information that has not been presented. She also creates the agenda and communicates information with other team members. This scenario depicts which type of conflict?

Accepted Answer

A)  Competitive 
B)  Disruptive 
C)  Organizational 
D)  Task 
A)  Competitive 
B)  Disruptive 
C)  Organizational 
D)  Task

Question 16

Which of the following are the formal dimensions of power (select all that apply)?

Accepted Answer

A)  Social aspect 
B)  Relational aspect 
C)  Dependence aspect 
D)  Independent aspect 
E)  Sanctioning aspect 
A)  Social aspect 
B)  Relational aspect 
C)  Dependence aspect 
D)  Independent aspect 
E)  Sanctioning aspect

Question 17

Nurses derive much of their core power from being:

Accepted Answer

A)  authority figures in emergent situations. 
B)  highly respected and trusted by the public. 
C)  organized through public associations. 
D)  the care coordinator of the health care team. 
A)  authority figures in emergent situations. 
B)  highly respected and trusted by the public. 
C)  organized through public associations. 
D)  the care coordinator of the health care team.

Question 18

The motivational approach of empowerment is different from the relational approach of empowerment in that it includes more:

Accepted Answer

A)  autonomy in each strategic step. 
B)  delegation of managerial duties and tasks. 
C)  emphasis on open communication and goal setting. 
D)  laissez-faire methods and strategies of persuasion. 
A)  autonomy in each strategic step. 
B)  delegation of managerial duties and tasks. 
C)  emphasis on open communication and goal setting. 
D)  laissez-faire methods and strategies of persuasion.

Question 19

Organizational change is associated with both direct and indirect costs for which leaders must be prepared. Which of the following are examples of indirect costs associated with conflict (select all that apply)?

Accepted Answer

A)  Loss of team morale 
B)  Loss of reputation of an organization or its professionals 
C)  Disability or stress claims 
D)  Decreased management productivity related to time spent resolving conflict 
E)  Loss of motivation for organizational change 
A)  Loss of team morale 
B)  Loss of reputation of an organization or its professionals 
C)  Disability or stress claims 
D)  Decreased management productivity related to time spent resolving conflict 
E)  Loss of motivation for organizational change

Question 20

A hospital administrator is involved in contract negotiations with the nursing union leaders. To resolve issues:

Accepted Answer

A)  nurses should be assertive to make certain that their view predominates. 
B)  both sides should strive to meet the interests of both parties. 
C)  the negotiator should use independent problem-solving skills. 
D)  the budget should dictate the conditions of the negotiation. 
A)  nurses should be assertive to make certain that their view predominates. 
B)  both sides should strive to meet the interests of both parties. 
C)  the negotiator should use independent problem-solving skills. 
D)  the budget should dictate the conditions of the negotiation.

Exam 10: Power and Conflict

_____ mode is a conflict management strategy that produces feelings of gain and no feelings of loss for all participants.

The nursing supervisor informs the staff that if they refuse to stay on the nursing unit and work an additional 8-hour shift, they will be reported to the state for patient abandonment. This type of power is known as:

The main effects of conflict are individual effects, interpersonal relationships, and organizational effects. What are some of the positive effects of conflict within an organization (select all that apply)?

What are the two major content dimensions of power (select all that apply)?

Which of the following statements describe structural determinants of power within an organization (select all that apply)?

Management offers a day of pampering at a spa if nurses agree to work 3 out of 4 weekends over the summer. This type of power is known as:

A disagreement or differences between the members of two or more groups over authority, territory, and resources is called _____ conflict.

Negotiation is a form of conflict resolution. Which of the following terms are associated with negotiation (select all that apply)?

The transferring of authority, responsibility, and freedom to act and the inspiring of self-confidence is known as:

Which of the following statements accurately describe the varying mechanisms of power (select all that apply)?

The Robert Wood Johnson Foundation (RWJF) and the Institute of Medicine (IOM) produced a report making recommendations for the future of nursing. What were the recommendations (select all that apply)?

A well-known talk show host presents information to a congressional committee to garner support for cancer research. This type of power refers to _____ power.

A nurse on a medical-surgical floor has been asked to join a research committee. She agrees to this request because of her great admiration for the vice-president of nursing. This is an example of _____ dimension of power.

A staff nurse frequently is providing positive comments to get the manager in a good mood before asking about additional vacation time. This influence tactic is known as:

Which of the following are the formal dimensions of power (select all that apply)?

Nurses derive much of their core power from being:

The motivational approach of empowerment is different from the relational approach of empowerment in that it includes more:

Organizational change is associated with both direct and indirect costs for which leaders must be prepared. Which of the following are examples of indirect costs associated with conflict (select all that apply)?

A hospital administrator is involved in contract negotiations with the nursing union leaders. To resolve issues:

Leadership and Management Principles

Change and Innovation

Organizational Climate and Culture

Critical Thinking and Decision-Making Skills

Managing Time and Stress

Legal and Ethical Issues

Communication Leadership

Team Building and Working With Effective Groups

Delegation

Workplace Diversity

Case Population Health Management

Organizational Structure

Decentralization Shared Governance

Professional Practice Models

Evidence-Based Practice: Strategies for Nursing Leaders

Quality and Safety

Measuring and Managing Outcomes

Strategic Management

Confronting the Nursing Shortage

Staffing and Scheduling

Budgeting, Productivity and Costing Out Nursing

Performance Appraisal

Prevention of Workplace Violence

All-Hazards Disaster Preparedness

Data Management and Clinical Informatics

Marketing

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