Question 1

Researchers concluded that _____ may facilitate a nurse victim's psychological recovery after an episode of workplace violence (Chapman et al., 2010).

Accepted Answer

A)  critical incident debriefing 
B)  stress leave for up to 6 weeks 
C)  termination of the perpetrator 
D)  arrest and conviction of the perpetrator 
A)  critical incident debriefing 
B)  stress leave for up to 6 weeks 
C)  termination of the perpetrator 
D)  arrest and conviction of the perpetrator A

Question 2

Employee assistance programs:

Accepted Answer

A)  allow employers to place staff into anger management programs designed to help control potentially violent behavior. 
B)  encourage employees to provide assistance to co-workers experiencing workplace violence. 
C)  provide services to help employees cope with stressors that occur at home or work. 
D)  train employees to de-escalate violent situations. 
A)  allow employers to place staff into anger management programs designed to help control potentially violent behavior. 
B)  encourage employees to provide assistance to co-workers experiencing workplace violence. 
C)  provide services to help employees cope with stressors that occur at home or work. 
D)  train employees to de-escalate violent situations. C

Question 3

The only regulatory agency that directly oversees the safety and health of health care workers is:

Accepted Answer

A)  The Joint Commission (TJ
C) . 
B)  the Department of Public Health (DPH). 
C)  OSHA. 
D)  NIOSH. 
A)  The Joint Commission (TJ
C) . 
B)  the Department of Public Health (DPH). 
C)  OSHA. 
D)  NIOSH. C

Question 4

An important role of the human resources department in limiting workplace violence is:

Accepted Answer

A)  allowing the local police force to control violence within the facility. 
B)  delegating the control of workplace violence to individual unit managers. 
C)  developing comprehensive violence prevention policies and procedures. 
D)  empowering each nurse to assess each situation and react accordingly. 
A)  allowing the local police force to control violence within the facility. 
B)  delegating the control of workplace violence to individual unit managers. 
C)  developing comprehensive violence prevention policies and procedures. 
D)  empowering each nurse to assess each situation and react accordingly.

Question 5

The main components in a violence prevention program are (select all that apply):

Accepted Answer

A)  a written plan. 
B)  worksite analysis. 
C)  criminal control. 
D)  security staff training. 
E)  record keeping and evaluation of the program. 
A)  a written plan. 
B)  worksite analysis. 
C)  criminal control. 
D)  security staff training. 
E)  record keeping and evaluation of the program.

Question 6

Which of the following ratios most accurately reflects the rate of violence against nurses to the rate of violence against non-nurses in the health care industry?

Accepted Answer

A)  2:1 
B)  4:1 
C)  8:1 
D)  12:1 
A)  2:1 
B)  4:1 
C)  8:1 
D)  12:1

Question 7

The human resources department has distributed posters with information about workplace violence such as typical profiles of workplace killers, characteristics of disgruntled employees, motivations for violent actions, and factors that contribute to the problem. This course of action is called:

Accepted Answer

A)  risk control. 
B)  threat management. 
C)  violence assessment. 
D)  total quality management. 
A)  risk control. 
B)  threat management. 
C)  violence assessment. 
D)  total quality management.

Question 8

The most prevalent source of violence against nurses is from:

Accepted Answer

A)  a current or former employee. 
B)  customers, clients, or patients. 
C)  criminals with no other connection to the workplace but who simply intend to commit a crime. 
D)  someone who is not employed at the workplace but has a personal relationship with an employee. 
A)  a current or former employee. 
B)  customers, clients, or patients. 
C)  criminals with no other connection to the workplace but who simply intend to commit a crime. 
D)  someone who is not employed at the workplace but has a personal relationship with an employee.

Question 9

Jeff, the manager of security at Methodist Hospital, has required that all of his security guards attend de-escalation training. The workplace violence prevention strategy Jeff is promoting is:

Accepted Answer

A)  hazard prevention. 
B)  environmental designs. 
C)  behavior modification. 
D)  administrative control. 
A)  hazard prevention. 
B)  environmental designs. 
C)  behavior modification. 
D)  administrative control.

Question 10

Employee assistance programs can be especially useful when mitigating which source of violence?

Accepted Answer

A)  Patients 
B)  Current or former workers 
C)  Criminals with no connection to the employer 
D)  Someone who has a personal relationship with an employee 
A)  Patients 
B)  Current or former workers 
C)  Criminals with no connection to the employer 
D)  Someone who has a personal relationship with an employee

Question 11

A common-sense look at the workplace to find existing or potential hazards for workplace violence is:

Accepted Answer

A)  worksite analysis. 
B)  risk management. 
C)  administrative rounds. 
D)  hazard prevention and control. 
A)  worksite analysis. 
B)  risk management. 
C)  administrative rounds. 
D)  hazard prevention and control.

Question 12

The chief operations officer of a local hospital has issued a memorandum indicating that the modular waiting room furnishings will be replaced with stationary units. This is an example of which type of strategy for preventing workplace violence?

Accepted Answer

A)  Administrative controls 
B)  Behavior modification 
C)  Environmental design 
D)  Fixture adaptation 
A)  Administrative controls 
B)  Behavior modification 
C)  Environmental design 
D)  Fixture adaptation

Question 13

Jenna, a registered nurse (RN) has been accused of gossiping and bullying a new graduate RN on her unit. This type of workplace violence is called _____ violence.

Accepted Answer

A)  horizontal 
B)  co-worker 
C)  threatening 
D)  nurse to nurse 
A)  horizontal 
B)  co-worker 
C)  threatening 
D)  nurse to nurse

Question 14

The estimated percentage of nurses who experience bullying at some time in their career is:

Accepted Answer

A)  25%. 
B)  40%. 
C)  60%. 
D)  80%. 
A)  25%. 
B)  40%. 
C)  60%. 
D)  80%.

Question 15

An external factor that affects violence in hospitals is the:

Accepted Answer

A)  availability of handguns. 
B)  growing acceptance of drug use by health professionals. 
C)  inability of facilities to screen employees properly. 
D)  increasing number of patients with mental illness. 
A)  availability of handguns. 
B)  growing acceptance of drug use by health professionals. 
C)  inability of facilities to screen employees properly. 
D)  increasing number of patients with mental illness.

Question 16

When staff nurses ignore a patient's verbal threats or acts of intimidation:

Accepted Answer

A)  a greater number of patients return to the facility for care. 
B)  staff nurses report increased job satisfaction. 
C)  the patient receives exposure to a positive role model. 
D)  violence escalates. 
A)  a greater number of patients return to the facility for care. 
B)  staff nurses report increased job satisfaction. 
C)  the patient receives exposure to a positive role model. 
D)  violence escalates.

Question 17

County Hospital has purchased a computerized reporting system for reporting incidents, including acts of violence. Violence reports are aggregated, trended, and used to mitigate future incidences of workplace violence. This type of management framework is _____ management.

Accepted Answer

A)  risk 
B)  threat 
C)  total quality 
D)  human resources 
A)  risk 
B)  threat 
C)  total quality 
D)  human resources

Question 18

Internal factors that may affect workplace violence include (select all that apply):

Accepted Answer

A)  inadequate staffing levels. 
B)  a large number of dangerous patients. 
C)  an inadequate number of security guards. 
D)  the methamphetamine abuse epidemic. 
E)  the hospital being located in a high-crime neighborhood. 
A)  inadequate staffing levels. 
B)  a large number of dangerous patients. 
C)  an inadequate number of security guards. 
D)  the methamphetamine abuse epidemic. 
E)  the hospital being located in a high-crime neighborhood.

Question 19

An integrated effort across all disciplines and functional areas to protect the financial assets of an organization from loss by focusing on the prevention of problems that can lead to untoward events and lawsuits is called _____ management.

Accepted Answer

A)  risk 
B)  threat 
C)  total quality 
D)  human resources 
A)  risk 
B)  threat 
C)  total quality 
D)  human resources

Question 20

One of the several legal issues surrounding workplace violence is:

Accepted Answer

A)  an employer may be subject to claims of negligence regarding supervision. 
B)  maintaining mandatory security ratios. 
C)  Department of Labor laws requiring employers to report each incidence of workplace violence. 
D)  the patient's right to unrestricted visitation. 
A)  an employer may be subject to claims of negligence regarding supervision. 
B)  maintaining mandatory security ratios. 
C)  Department of Labor laws requiring employers to report each incidence of workplace violence. 
D)  the patient's right to unrestricted visitation.

Exam 24: Prevention of Workplace Violence

Researchers concluded that _____ may facilitate a nurse victim's psychological recovery after an episode of workplace violence (Chapman et al., 2010).

Employee assistance programs:

The only regulatory agency that directly oversees the safety and health of health care workers is:

An important role of the human resources department in limiting workplace violence is:

The main components in a violence prevention program are (select all that apply):

Which of the following ratios most accurately reflects the rate of violence against nurses to the rate of violence against non-nurses in the health care industry?

The human resources department has distributed posters with information about workplace violence such as typical profiles of workplace killers, characteristics of disgruntled employees, motivations for violent actions, and factors that contribute to the problem. This course of action is called:

The most prevalent source of violence against nurses is from:

Jeff, the manager of security at Methodist Hospital, has required that all of his security guards attend de-escalation training. The workplace violence prevention strategy Jeff is promoting is:

Employee assistance programs can be especially useful when mitigating which source of violence?

A common-sense look at the workplace to find existing or potential hazards for workplace violence is:

The chief operations officer of a local hospital has issued a memorandum indicating that the modular waiting room furnishings will be replaced with stationary units. This is an example of which type of strategy for preventing workplace violence?

Jenna, a registered nurse (RN) has been accused of gossiping and bullying a new graduate RN on her unit. This type of workplace violence is called _____ violence.

The estimated percentage of nurses who experience bullying at some time in their career is:

An external factor that affects violence in hospitals is the:

When staff nurses ignore a patient's verbal threats or acts of intimidation:

County Hospital has purchased a computerized reporting system for reporting incidents, including acts of violence. Violence reports are aggregated, trended, and used to mitigate future incidences of workplace violence. This type of management framework is _____ management.

Internal factors that may affect workplace violence include (select all that apply):

An integrated effort across all disciplines and functional areas to protect the financial assets of an organization from loss by focusing on the prevention of problems that can lead to untoward events and lawsuits is called _____ management.

One of the several legal issues surrounding workplace violence is:

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Change and Innovation

Organizational Climate and Culture

Critical Thinking and Decision-Making Skills

Managing Time and Stress

Legal and Ethical Issues

Communication Leadership

Team Building and Working With Effective Groups

Delegation

Power and Conflict

Workplace Diversity

Case Population Health Management

Organizational Structure

Decentralization Shared Governance

Professional Practice Models

Evidence-Based Practice: Strategies for Nursing Leaders

Quality and Safety

Measuring and Managing Outcomes

Strategic Management

Confronting the Nursing Shortage

Staffing and Scheduling

Budgeting, Productivity and Costing Out Nursing

Performance Appraisal

All-Hazards Disaster Preparedness

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