Exam 1: Managers and Management

Explain through examples how a process can be (a)efficient but not effective,and (b)effective but not efficient.

Refer to the Scenario below to answer the questions that follow. The General Manager (Scenario) Michelle is the general manager of a power plant.This morning she will meet with city officials to discuss environmental issues.After the meeting,she will confer with the plant's section managers to address the concerns of the city representatives.This afternoon Michelle will meet with a team leader to go over a complaint filed by an employee.After the complaint meeting,Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. -When Michelle addresses a complaint filed by an employee,she is performing which management role?

When it comes to the end of the year,the decision of which manager should conduct the performance appraisal falls under which management function?

All managers devote at least some of their time to planning.

The study of management is of value only to those in management positions.

Which of the following levels of management is associated with positions such as executive vice-president,chief operating officer,chief executive officer,and chairperson of the board?

Small businesses contribute significantly to the Canadian economy,employing almost half of all Canadian workers.

List and discuss the informational managerial roles developed by Mintzberg.Include specific examples of each role.

Refer to the Scenario below to answer the questions that follow. Everyday Management (Scenario) Rashad begins his work day at a local bicycle shop.He works in a team of four who share many tasks including repairing bicycles,serving customers,and tending to the store.All four report to the store's owner.After work Rashad volunteers at the local community centre pool operated by his municipality.In the first hour of his shift he works as a lifeguard.In the second hour he leads a swimming lesson as the instructor.After volunteering he meets his teammates at the soccer field for their weekly league game.He then returns home to his bachelor apartment. -What type of organization is the community centre where Rashad volunteers?

How many management functions were originally proposed by Henri Fayol?

Refer to the Scenario below to answer the questions that follow. Joe the Manager (Scenario) As a production supervisor,Joe determines the number of output units his department will produce each week.On Monday,he informs his team that the schedule is going to be difficult this week due to the increased number of output units.He goes on to tell them that he is confident that they can fulfill the schedule because they are tough,talented,and "when the going gets tough,they are the ones who get going." Each day during the week,Joe checks the amount of output that the employees have completed and the number of units that have been rejected. -When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which of the management processes?

The work of a manager ________.

Which management function is Don fulfilling as he presides over the retirement party for a colleague?

Effectiveness refers to the relationship between inputs and outputs.