Question 1

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Accepted Answer

A)  Organizational development 
B)  Appreciative inquiry 
C)  Groupthink 
D)  Action research 
E)  Economic validity 
A)  Organizational development 
B)  Appreciative inquiry 
C)  Groupthink 
D)  Action research 
E)  Economic validity

Question 2

Which of the following statements is true regarding innovative organization?

Accepted Answer

A)  Organic structures negatively influence innovation. 
B)  Interunit communication is low in innovative organizations. 
C)  Short tenure in management is associated with innovation. 
D)  Innovation is nurtured when there is an abundance of resources. 
E)  Innovative organizations reward both successes and failures. 
A)  Organic structures negatively influence innovation. 
B)  Interunit communication is low in innovative organizations. 
C)  Short tenure in management is associated with innovation. 
D)  Innovation is nurtured when there is an abundance of resources. 
E)  Innovative organizations reward both successes and failures.

Question 3

What are the various individual sources of resistance to change?

Accepted Answer

The various individual sources of resist

Question 4

Who built on Lewin's three-step model to create a more detailed approach for implementing change?

Accepted Answer

A)  John Kotter 
B)  David McClelland 
C)  Douglas Surber 
D)  Lawrence Summers 
E)  Henry Mintzberg 
A)  John Kotter 
B)  David McClelland 
C)  Douglas Surber 
D)  Lawrence Summers 
E)  Henry Mintzberg

Question 5

Research has shown that formal information sessions ________ employees' anxiety about the change, while providing high-quality information about the change ________ their commitment to it.

Accepted Answer

A)  nullify; exemplify 
B)  exemplify; decrease 
C)  increase; decrease 
D)  decrease; increase 
E)  increase; nullify 
A)  nullify; exemplify 
B)  exemplify; decrease 
C)  increase; decrease 
D)  decrease; increase 
E)  increase; nullify

Question 6

Jennifer is a successful nurse who is accustomed to working 50+ hours a week. Typically, she does this well and has managed to maintain a positive work life balance, despite the extended work hours. Two weeks ago, Jennifer's son Collin needed to have surgery which required him to need at-home medical care. Despite being a nurse, Jennifer has been having trouble sleeping and has started to receive complaints about her performance at work. Which organizational factor seems to be most affecting Jennifer's stress?

Accepted Answer

A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands 
A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands

Question 7

Which of the following statements is true regarding stress?

Accepted Answer

A)  Employees with external locus of control tend to be less prone to stress. 
B)  Training tends to decrease job stress. 
C)  Highly experienced employees tend to be more prone to stress. 
D)  Employees who are highly committed to their goals experience more stress. 
E)  Goal feedback tends to increase stress. 
A)  Employees with external locus of control tend to be less prone to stress. 
B)  Training tends to decrease job stress. 
C)  Highly experienced employees tend to be more prone to stress. 
D)  Employees who are highly committed to their goals experience more stress. 
E)  Goal feedback tends to increase stress.

Question 8

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Accepted Answer

A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning 
A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning

Question 9

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model?

Accepted Answer

A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 10

What are the various organizational sources of resistance to change?

Accepted Answer

The various organizational sources of re

Question 11

Which of the Big Five personality traits is most often associated with stress?

Accepted Answer

A)  Conscientiousness 
B)  Agreeableness 
C)  Neuroticism 
D)  Extroversion 
E)  Openness 
A)  Conscientiousness 
B)  Agreeableness 
C)  Neuroticism 
D)  Extroversion 
E)  Openness

Question 12

Consumers now meet and share information in chat rooms and blogs. This is an example of changes in the ________.

Accepted Answer

A)  competition 
B)  nature of the workforce 
C)  social trends 
D)  world politics 
E)  economy 
A)  competition 
B)  nature of the workforce 
C)  social trends 
D)  world politics 
E)  economy

Question 13

Which of the following is not one of the four approaches to managing organizational change?

Accepted Answer

A)  Lewin's three-step model 
B)  Kotter's eight-step plan 
C)  Taylor's classic theory 
D)  action research 
E)  organizational development 
A)  Lewin's three-step model 
B)  Kotter's eight-step plan 
C)  Taylor's classic theory 
D)  action research 
E)  organizational development

Question 14

All of the following strategies are organizational approaches to managing stress, except ________.

Accepted Answer

A)  employee selection 
B)  job placement 
C)  realistic goal-setting 
D)  employee sabbaticals 
E)  time management 
A)  employee selection 
B)  job placement 
C)  realistic goal-setting 
D)  employee sabbaticals 
E)  time management

Question 15

Which of the following is not a reason why organic structures promote innovation?

Accepted Answer

A)  high formalization 
B)  low vertical differentiation 
C)  high flexibility 
D)  low centralization 
E)  cross-fertilization 
A)  high formalization 
B)  low vertical differentiation 
C)  high flexibility 
D)  low centralization 
E)  cross-fertilization

Question 16

Rapid innovation and technological developments have forced companies to broaden their view of competition.

Accepted Answer

A) True 
 B)False

Question 17

After restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change?

Accepted Answer

A)  structural inertia 
B)  limited focus of change 
C)  group inertia 
D)  threat to expertise 
E)  threat to established power relationships 
A)  structural inertia 
B)  limited focus of change 
C)  group inertia 
D)  threat to expertise 
E)  threat to established power relationships

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Which of the following statements is true regarding innovative organization?

What are the various individual sources of resistance to change?

Who built on Lewin's three-step model to create a more detailed approach for implementing change?

Research has shown that formal information sessions employees' anxiety about the change, while providing high-quality information about the change their commitment to it.

Which of the following statements is true regarding stress?

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model?

What are the various organizational sources of resistance to change?

Which of the Big Five personality traits is most often associated with stress?

Consumers now meet and share information in chat rooms and blogs. This is an example of changes in the ________.

Which of the following is not one of the four approaches to managing organizational change?

All of the following strategies are organizational approaches to managing stress, except ________.

Which of the following is not a reason why organic structures promote innovation?

Rapid innovation and technological developments have forced companies to broaden their view of competition.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Exam 17: Organizational Change and Stress Management

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Which of the following statements is true regarding innovative organization?

What are the various individual sources of resistance to change?

Who built on Lewin's three-step model to create a more detailed approach for implementing change?

Research has shown that formal information sessions ________ employees' anxiety about the change, while providing high-quality information about the change ________ their commitment to it.

Which of the following statements is true regarding stress?

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model?

What are the various organizational sources of resistance to change?

Which of the Big Five personality traits is most often associated with stress?

Consumers now meet and share information in chat rooms and blogs. This is an example of changes in the ________.

Which of the following is not one of the four approaches to managing organizational change?

All of the following strategies are organizational approaches to managing stress, except ________.

Which of the following is not a reason why organic structures promote innovation?

Rapid innovation and technological developments have forced companies to broaden their view of competition.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Research has shown that formal information sessions employees' anxiety about the change, while providing high-quality information about the change their commitment to it.