Question 1

Describe the behavioral consequences of stress.

Accepted Answer

Research on behavior and stress has been

Question 2

Which of the following is the last step in the Kotter's eight-step plan for implementing change?

Accepted Answer

A)  Form a coalition with enough power to lead the change. 
B)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
C)  Communicate the vision throughout the organization. 
D)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
E)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
A)  Form a coalition with enough power to lead the change. 
B)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
C)  Communicate the vision throughout the organization. 
D)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
E)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.

Question 3

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Accepted Answer

A)  John Kotter 
B)  David McClelland 
C)  Douglas Surber 
D)  Lawrence Summers 
E)  Kurt Lewin 
A)  John Kotter 
B)  David McClelland 
C)  Douglas Surber 
D)  Lawrence Summers 
E)  Kurt Lewin

Question 4

Idea champions display characteristics associated with ________ leadership.

Accepted Answer

A)  narcissistic 
B)  transformational 
C)  autocratic 
D)  transactional 
E)  laissez-faire 
A)  narcissistic 
B)  transformational 
C)  autocratic 
D)  transactional 
E)  laissez-faire

Question 5

Each of the following is most likely to result in the changing nature of the workforce except ________.

Accepted Answer

A)  immigration 
B)  outsourcing 
C)  multicultural environment 
D)  demographic changes 
E)  changing literacy levels 
A)  immigration 
B)  outsourcing 
C)  multicultural environment 
D)  demographic changes 
E)  changing literacy levels

Question 6

Which of the following OD techniques involves changing groups' attitudes, stereotypes, and perceptions about each other?

Accepted Answer

A)  survey feedback 
B)  process consultation 
C)  team building 
D)  intergroup development 
E)  appreciative inquiry 
A)  survey feedback 
B)  process consultation 
C)  team building 
D)  intergroup development 
E)  appreciative inquiry

Question 7

Passion for change among ________ is greatest when work roles and the social environment encourage them to put their creative identities forward.

Accepted Answer

A)  mid-level managers 
B)  high-level managers 
C)  front-line managers 
D)  executives 
E)  entrepreneurs 
A)  mid-level managers 
B)  high-level managers 
C)  front-line managers 
D)  executives 
E)  entrepreneurs

Question 8

Team building typically includes ________.

Accepted Answer

A)  team process analysis 
B)  confrontation 
C)  intergroup relations 
D)  power equalization 
E)  manipulation 
A)  team process analysis 
B)  confrontation 
C)  intergroup relations 
D)  power equalization 
E)  manipulation

Question 9

A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Accepted Answer

A)  overt 
B)  immediate 
C)  active 
D)  explicit 
E)  deferred 
A)  overt 
B)  immediate 
C)  active 
D)  explicit 
E)  deferred

Question 10

John works as the financial director for a business college. In addition to overseeing all of the daily expenditures of the budget, John is responsible for organizing the overtime for teachers working off contract during the summer months. During April, John had a great deal of trouble sleeping and was at the office usually 10 hours a day. Which organizational factor seems to be most affecting John's stress?

Accepted Answer

A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands 
A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands

Question 11

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

Accepted Answer

A) True 
 B)False

Question 12

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 13

It is easiest for management to deal with resistance when it is ________.

Accepted Answer

A)  covert 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt 
A)  covert 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt

Question 14

Managers who think ________ and recognize the importance of balancing paradoxical factors are more effective, especially in generating ________ in those they are managing.

Accepted Answer

A)  holistically; proactive behaviors 
B)  holistically; adaptive and creative behaviors 
C)  holistically; resistance behaviors 
D)  atomistically; adaptive and creative behaviors 
E)  atomistically; proactive behaviors 
A)  holistically; proactive behaviors 
B)  holistically; adaptive and creative behaviors 
C)  holistically; resistance behaviors 
D)  atomistically; adaptive and creative behaviors 
E)  atomistically; proactive behaviors

Question 15

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

Accepted Answer

A) True 
 B)False

Question 16

Coercion can be a highly effective agent of change.

Accepted Answer

A) True 
 B)False

Question 17

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion 
A)  communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion

Question 18

Which of the following is not an example of a hindrance stressor?

Accepted Answer

A)  red tape 
B)  office politics 
C)  role ambiguity 
D)  time urgency 
E)  job confusion 
A)  red tape 
B)  office politics 
C)  role ambiguity 
D)  time urgency 
E)  job confusion

Question 19

Compare and contrast challenge stressors and hindrance stressors.

Accepted Answer

Recently, researchers have argued that c

Question 20

Which of the following characteristics is not attributed to idea champions?

Accepted Answer

A)  high self-confidence 
B)  high persistence 
C)  high resistance 
D)  high energy 
E)  high risk-taking ability 
A)  high self-confidence 
B)  high persistence 
C)  high resistance 
D)  high energy 
E)  high risk-taking ability

Describe the behavioral consequences of stress.

Which of the following is the last step in the Kotter's eight-step plan for implementing change?

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Idea champions display characteristics associated with ________ leadership.

Each of the following is most likely to result in the changing nature of the workforce except ________.

Which of the following OD techniques involves changing groups' attitudes, stereotypes, and perceptions about each other?

Passion for change among ________ is greatest when work roles and the social environment encourage them to put their creative identities forward.

Team building typically includes ________.

A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

It is easiest for management to deal with resistance when it is ________.

Managers who think and recognize the importance of balancing paradoxical factors are more effective, especially in generating in those they are managing.

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

Coercion can be a highly effective agent of change.

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

Which of the following is not an example of a hindrance stressor?

Compare and contrast challenge stressors and hindrance stressors.

Which of the following characteristics is not attributed to idea champions?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Exam 17: Organizational Change and Stress Management

Describe the behavioral consequences of stress.

Which of the following is the last step in the Kotter's eight-step plan for implementing change?

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Idea champions display characteristics associated with ________ leadership.

Each of the following is most likely to result in the changing nature of the workforce except ________.

Which of the following OD techniques involves changing groups' attitudes, stereotypes, and perceptions about each other?

Passion for change among ________ is greatest when work roles and the social environment encourage them to put their creative identities forward.

Team building typically includes ________.

A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

It is easiest for management to deal with resistance when it is ________.

Managers who think ________ and recognize the importance of balancing paradoxical factors are more effective, especially in generating ________ in those they are managing.

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

Coercion can be a highly effective agent of change.

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

Which of the following is not an example of a hindrance stressor?

Compare and contrast challenge stressors and hindrance stressors.

Which of the following characteristics is not attributed to idea champions?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Managers who think and recognize the importance of balancing paradoxical factors are more effective, especially in generating in those they are managing.