Question 1

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Accepted Answer

A)  cooptation 
B)  exploitation 
C)  manipulation 
D)  coercion 
E)  communication 
A)  cooptation 
B)  exploitation 
C)  manipulation 
D)  coercion 
E)  communication A

Question 2

Technological advances in society have been shown to cause organizational stress. Why is this the case, given that changes in technology usually means work is less complicated or time consuming?

Accepted Answer

Responses may vary slightly but should be based in the idea that changes in technology makes an individual's skill set obsolete and therefore requires them to keep up with the new skills needed to manage the technology; thus, causing the individual stress.

Question 3

List the eight steps in the Kotter's eight-step plan for implementing change.

Accepted Answer

The eight steps in the Kotter's eight-step plan for implementing change are:
1. Establish a sense of urgency by creating a compelling reason for why change is needed.
2. Form a coalition with enough power to lead the change.
3. Create a new vision to direct the change and strategies for achieving the vision.
4. Communicate the vision throughout the organization.
5. Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
6. Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
7. Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
8. Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 4

When an employee's fear and anxiety are high, which of the following are appropriate actions to help the employee adjust?

Accepted Answer

A)  new-skills training 
B)  short paid leave of absence 
C)  counseling 
D)  therapy 
E)  job reassignment 
A)  new-skills training 
B)  short paid leave of absence 
C)  counseling 
D)  therapy 
E)  job reassignment

Question 5

Selective information processing is a major force for resistance to change. It indicates that ________.

Accepted Answer

A)  changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change 
B)  individuals hear what they want to hear and they ignore information that challenges the world they've created 
C)  limited changes in subsystems tend to be nullified by the larger system 
D)  groups in the organization that control sizable resources often resist change 
E)  even if individuals want to change their behavior, group norms may act as a constraint 
A)  changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change 
B)  individuals hear what they want to hear and they ignore information that challenges the world they've created 
C)  limited changes in subsystems tend to be nullified by the larger system 
D)  groups in the organization that control sizable resources often resist change 
E)  even if individuals want to change their behavior, group norms may act as a constraint

Question 6

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Accepted Answer

A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity 
A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity

Question 7

Describe the physiological consequences of stress.

Accepted Answer

Most early concern with stress was direc

Question 8

In ________ states, we work to find stability by changing our behaviors and attitudes.

Accepted Answer

A)  homeostatic 
B)  equilibrium 
C)  allostatic 
D)  stressor 
E)  social support 
A)  homeostatic 
B)  equilibrium 
C)  allostatic 
D)  stressor 
E)  social support

Question 9

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in the Kotter's eight-step plan for implementing change represents the "unfreezing" stage in the Lewin's three-step model?

Accepted Answer

A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 10

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

Accepted Answer

A)  appreciative inquiry 
B)  action research 
C)  team building 
D)  process consultation 
E)  social reinforcement 
A)  appreciative inquiry 
B)  action research 
C)  team building 
D)  process consultation 
E)  social reinforcement

Question 11

What are the various forces that make it necessary for the organizations to change?

Accepted Answer

The six specific forces for change are:

Question 12

During the "design" step of appreciative inquiry, participants ________.

Accepted Answer

A)  find a common vision of how the organization will look in the future 
B)  use information from the discovery phase to speculate on possible futures 
C)  identify the organization's strengths 
D)  recount times they felt the organization worked best 
E)  write action plans and develop implementation strategies 
A)  find a common vision of how the organization will look in the future 
B)  use information from the discovery phase to speculate on possible futures 
C)  identify the organization's strengths 
D)  recount times they felt the organization worked best 
E)  write action plans and develop implementation strategies

Question 13

Which of the following resistance to change is implicit?

Accepted Answer

A)  strike 
B)  increased error 
C)  resignation 
D)  complaint 
E)  work slowdown 
A)  strike 
B)  increased error 
C)  resignation 
D)  complaint 
E)  work slowdown

Question 14

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

Accepted Answer

A)  coercion 
B)  cooptation 
C)  communication 
D)  manipulation 
E)  procedural fairness 
A)  coercion 
B)  cooptation 
C)  communication 
D)  manipulation 
E)  procedural fairness

Question 15

Which one of the following is not listed as a tactic for dealing with resistance to change?

Accepted Answer

A)  acceleration 
B)  manipulation 
C)  participation 
D)  cooptation 
E)  communication 
A)  acceleration 
B)  manipulation 
C)  participation 
D)  cooptation 
E)  communication

Question 16

Describe the psychological consequences of stress.

Accepted Answer

Job dissatisfaction is "the simplest and

Question 17

Jan is an administrative assistant. While she is good at her job, she often feels copious amounts of stress because she is constantly interrupted in her work because her desk happens to be by the front entrance to the office. Which organizational factor seems to be most affecting Jan's stress?

Accepted Answer

A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands 
A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands

Question 18

Which of the following has been the most studied potential source of innovation?

Accepted Answer

A)  psychological factors 
B)  structural variables 
C)  human resource factors 
D)  cultural variables 
E)  financial factors 
A)  psychological factors 
B)  structural variables 
C)  human resource factors 
D)  cultural variables 
E)  financial factors

Question 19

Taryen is a political advisor for the governor. She typically works 12 hour days, has long meetings with other political figures, and spends many hours conducting research in solitude. Though she does experience some stress related issues, such as not being able to fall asleep quickly, she handles her stress well and even says she uses the stress to thrive! At a meeting this afternoon, Taryen spilled her water on her pants and started screaming at everyone at the meeting and even threw her laptop at the wall. Why did spilling the water cause such a violent reaction in Taryen?

Accepted Answer

Stressors are additive, meaning that the

Question 20

The three main types of environmental uncertainty are ________.

Accepted Answer

A)  economic, political, and technological 
B)  economic, social, and technological 
C)  economic, political, and social 
D)  social, political, and technological 
E)  social, political, and culture 
A)  economic, political, and technological 
B)  economic, social, and technological 
C)  economic, political, and social 
D)  social, political, and technological 
E)  social, political, and culture

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Technological advances in society have been shown to cause organizational stress. Why is this the case, given that changes in technology usually means work is less complicated or time consuming?

List the eight steps in the Kotter's eight-step plan for implementing change.

When an employee's fear and anxiety are high, which of the following are appropriate actions to help the employee adjust?

Selective information processing is a major force for resistance to change. It indicates that ________.

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Describe the physiological consequences of stress.

In ________ states, we work to find stability by changing our behaviors and attitudes.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in the Kotter's eight-step plan for implementing change represents the "unfreezing" stage in the Lewin's three-step model?

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

What are the various forces that make it necessary for the organizations to change?

During the "design" step of appreciative inquiry, participants ________.

Which of the following resistance to change is implicit?

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

Which one of the following is not listed as a tactic for dealing with resistance to change?

Describe the psychological consequences of stress.

Jan is an administrative assistant. While she is good at her job, she often feels copious amounts of stress because she is constantly interrupted in her work because her desk happens to be by the front entrance to the office. Which organizational factor seems to be most affecting Jan's stress?

Which of the following has been the most studied potential source of innovation?

The three main types of environmental uncertainty are ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Exam 17: Organizational Change and Stress Management

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Technological advances in society have been shown to cause organizational stress. Why is this the case, given that changes in technology usually means work is less complicated or time consuming?

List the eight steps in the Kotter's eight-step plan for implementing change.

When an employee's fear and anxiety are high, which of the following are appropriate actions to help the employee adjust?

Selective information processing is a major force for resistance to change. It indicates that ________.

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Describe the physiological consequences of stress.

In ________ states, we work to find stability by changing our behaviors and attitudes.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in the Kotter's eight-step plan for implementing change represents the "unfreezing" stage in the Lewin's three-step model?

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

What are the various forces that make it necessary for the organizations to change?

During the "design" step of appreciative inquiry, participants ________.

Which of the following resistance to change is implicit?

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

Which one of the following is not listed as a tactic for dealing with resistance to change?

Describe the psychological consequences of stress.

Jan is an administrative assistant. While she is good at her job, she often feels copious amounts of stress because she is constantly interrupted in her work because her desk happens to be by the front entrance to the office. Which organizational factor seems to be most affecting Jan's stress?

Which of the following has been the most studied potential source of innovation?

The three main types of environmental uncertainty are ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters