Question 1

Increasing an employee's self-efficacy can improve an organization's change process.

Accepted Answer

A) True 
 B)False

Question 2

Please list and discuss the two main benefits of action research.

Accepted Answer

Action research provides at least two sp

Question 3

Cooptation is a form of both manipulation and participation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements is true regarding effects of culture on change effects?

Accepted Answer

A)  People in high power distance cultures prefer champions to work closely with those in authority to approve innovative activities before work is begun. 
B)  In cultures in which people believe that they can dominate their environment, individuals will tend to take a passive approach toward change. 
C)  As compared to people from the United States, people from China are more likely to seek change programs that promise fast results. 
D)  People in the United States are more resistant to change efforts than their Italian counterparts. 
E)  People in the United States tend to see themselves as subjugated to their environment and thus will tend to take a passive approach toward change. 
A)  People in high power distance cultures prefer champions to work closely with those in authority to approve innovative activities before work is begun. 
B)  In cultures in which people believe that they can dominate their environment, individuals will tend to take a passive approach toward change. 
C)  As compared to people from the United States, people from China are more likely to seek change programs that promise fast results. 
D)  People in the United States are more resistant to change efforts than their Italian counterparts. 
E)  People in the United States tend to see themselves as subjugated to their environment and thus will tend to take a passive approach toward change.

Question 5

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

Accepted Answer

A)  negotiation 
B)  conciliation 
C)  manipulation 
D)  coercion 
E)  arbitration 
A)  negotiation 
B)  conciliation 
C)  manipulation 
D)  coercion 
E)  arbitration

Question 6

What is the correct order within the action research process?

Accepted Answer

A)  analysis, feedback, action, evaluation, and diagnosis 
B)  feedback, action, evaluation, diagnosis, and analysis 
C)  action, evaluation, diagnosis, analysis, and feedback 
D)  diagnosis, analysis, feedback, action, and evaluation 
E)  evaluation, diagnosis, analysis, feedback, and action 
A)  analysis, feedback, action, evaluation, and diagnosis 
B)  feedback, action, evaluation, diagnosis, and analysis 
C)  action, evaluation, diagnosis, analysis, and feedback 
D)  diagnosis, analysis, feedback, action, and evaluation 
E)  evaluation, diagnosis, analysis, feedback, and action

Question 7

Josue is an accountant for a mid-sized accounting firm and there are four other people in his department with roughly the same job description. Despite all five of them working well together, accomplishing their goals, and on occasion socializing with one another after work, Josue feels a great amount of stress at his job that the other employees do not seem to experience. Of the five employees, Josue is the only homosexual. Which organizational factor seems to be most affecting Josue's stress?

Accepted Answer

A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands 
A)  task demands 
B)  role demands 
C)  interpersonal demands 
D)  economic demands 
E)  family demands

Question 8

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Accepted Answer

A)  education 
B)  building support and commitment 
C)  participation 
D)  implementing changes fairly 
E)  coercion 
A)  education 
B)  building support and commitment 
C)  participation 
D)  implementing changes fairly 
E)  coercion

Question 9

Paul is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and every day they are able to laugh over lunch about their new managerial impotence. ________ is helping Paul handle his stress.

Accepted Answer

A)  Emotional contagion 
B)  Cognitive dissonance 
C)  Social support 
D)  Time management 
E)  Self-efficacy 
A)  Emotional contagion 
B)  Cognitive dissonance 
C)  Social support 
D)  Time management 
E)  Self-efficacy

Question 10

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion 
A)  communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion

Question 11

Higher-level managers will resist changes proposed by subordinates, especially if these leaders are focused on ________ performance.

Accepted Answer

A)  immediate 
B)  long-term 
C)  goal statement 
D)  proactive 
E)  individual 
A)  immediate 
B)  long-term 
C)  goal statement 
D)  proactive 
E)  individual

Question 12

________ is a new idea applied to initiating or improving a product, process, or service.

Accepted Answer

A)  A continuous improvement process 
B)  Double-loop learning 
C)  Innovation 
D)  Process reengineering 
E)  Organizational streaming 
A)  A continuous improvement process 
B)  Double-loop learning 
C)  Innovation 
D)  Process reengineering 
E)  Organizational streaming

Question 13

Darg's team just had a research breakthrough. They'll need several thousands of dollars to complete the project. Darg has called a series of meetings in which he's promoting the significance of the new discovery, explaining the economic benefits that will result from the final project, and answering questions. Darg is a(n) ________ within his company.

Accepted Answer

A)  change agent 
B)  arbitrator 
C)  manipulator 
D)  idea champion 
E)  stress creator 
A)  change agent 
B)  arbitrator 
C)  manipulator 
D)  idea champion 
E)  stress creator

Question 14

Which of the following statements is true regarding the effects of stress?

Accepted Answer

A)  Challenge stressors tend to produce more strain than hindrance stressors. 
B)  When challenge stress increases, those with high levels of organizational support have higher role-based performance. 
C)  Hindrance stress improves job performance in a supportive work environment. 
D)  Employees who have a stronger affective commitment to their organization perform worse under stress as compared to those who have low levels of commitment. 
E)  Challenge stress reduces job performance in all work environments. 
A)  Challenge stressors tend to produce more strain than hindrance stressors. 
B)  When challenge stress increases, those with high levels of organizational support have higher role-based performance. 
C)  Hindrance stress improves job performance in a supportive work environment. 
D)  Employees who have a stronger affective commitment to their organization perform worse under stress as compared to those who have low levels of commitment. 
E)  Challenge stress reduces job performance in all work environments.

Question 15

Which of the following is an example of a source of individual resistance?

Accepted Answer

A)  limited focus of change 
B)  product orientation 
C)  fear of the unknown 
D)  structural inertia 
E)  employee orientation 
A)  limited focus of change 
B)  product orientation 
C)  fear of the unknown 
D)  structural inertia 
E)  employee orientation

Question 16

Which of the following stressors is likely to produce less strain than the other stressors?

Accepted Answer

A)  red tape 
B)  office politics 
C)  confusion over job responsibilities 
D)  role ambiguity 
E)  pressure to complete tasks 
A)  red tape 
B)  office politics 
C)  confusion over job responsibilities 
D)  role ambiguity 
E)  pressure to complete tasks

Question 17

In innovative organizations, interunit communication tends to be low.

Accepted Answer

A) True 
 B)False

Question 18

Proactive situations call for which type of change?

Accepted Answer

A)  planned 
B)  reactionary 
C)  scripted 
D)  both A and B 
E)  both A and C 
A)  planned 
B)  reactionary 
C)  scripted 
D)  both A and B 
E)  both A and C

Question 19

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Accepted Answer

A)  It tries to identify discrepancies among member perceptions and solve these differences. 
B)  It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance. 
C)  It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how. 
D)  It consists of four steps including discovery, dreaming, design, and destiny. 
E)  It seeks to change groups' attitudes, stereotypes, and perceptions about each other. 
A)  It tries to identify discrepancies among member perceptions and solve these differences. 
B)  It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance. 
C)  It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how. 
D)  It consists of four steps including discovery, dreaming, design, and destiny. 
E)  It seeks to change groups' attitudes, stereotypes, and perceptions about each other.

Question 20

Please discuss the five characteristics of a learning organization.

Accepted Answer

1) There exists a shared vision that eve

Increasing an employee's self-efficacy can improve an organization's change process.

Please list and discuss the two main benefits of action research.

Cooptation is a form of both manipulation and participation.

Which of the following statements is true regarding effects of culture on change effects?

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

What is the correct order within the action research process?

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Higher-level managers will resist changes proposed by subordinates, especially if these leaders are focused on ________ performance.

________ is a new idea applied to initiating or improving a product, process, or service.

Which of the following statements is true regarding the effects of stress?

Which of the following is an example of a source of individual resistance?

Which of the following stressors is likely to produce less strain than the other stressors?

In innovative organizations, interunit communication tends to be low.

Proactive situations call for which type of change?

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Please discuss the five characteristics of a learning organization.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Exam 17: Organizational Change and Stress Management

Increasing an employee's self-efficacy can improve an organization's change process.

Please list and discuss the two main benefits of action research.

Cooptation is a form of both manipulation and participation.

Which of the following statements is true regarding effects of culture on change effects?

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

What is the correct order within the action research process?

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Higher-level managers will resist changes proposed by subordinates, especially if these leaders are focused on ________ performance.

________ is a new idea applied to initiating or improving a product, process, or service.

Which of the following statements is true regarding the effects of stress?

Which of the following is an example of a source of individual resistance?

Which of the following stressors is likely to produce less strain than the other stressors?

In innovative organizations, interunit communication tends to be low.

Proactive situations call for which type of change?

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Please discuss the five characteristics of a learning organization.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters