Question 1

Which of the following best explains why effective communication methods are essential to small businesses?

Accepted Answer

A)  Managers lack the time to become familiar with all employees. 
B)  A few disgruntled employees can have a significant negative effect. 
C)  Informality and flexibility require managers to be prepared for change. 
D)  Limited investments in technology require small firm employees to adapt. 
A)  Managers lack the time to become familiar with all employees. 
B)  A few disgruntled employees can have a significant negative effect. 
C)  Informality and flexibility require managers to be prepared for change. 
D)  Limited investments in technology require small firm employees to adapt.

Question 2

Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT ________.

Accepted Answer

A)  personality 
B)  age and skills 
C)  work motivation 
D)  knowledge and experience 
A)  personality 
B)  age and skills 
C)  work motivation 
D)  knowledge and experience

Question 3

A(n)________ system provides a firm's managers and accountants with detailed information about short-term,daily activities,like accounts payables and order status.

Accepted Answer

A)  transaction-processing 
B)  executive support 
C)  management information 
D)  employee assistance 
A)  transaction-processing 
B)  executive support 
C)  management information 
D)  employee assistance

Question 4

Human resource outsourcers handle a firm's HR functions on an administrative level,so the client firm's employees are not added to the HROs payroll.

Accepted Answer

A) True 
 B)False

Question 5

A ________ can help a small business eliminate extensive HR-related paperwork,stay in compliance with Title VII,OSHA,and pension plan rules,and attain low-cost insurance.

Accepted Answer

A)  professional employer organization 
B)  human resource information system 
C)  management information system 
D)  transaction-processing system 
A)  professional employer organization 
B)  human resource information system 
C)  management information system 
D)  transaction-processing system

Question 6

Which of the following makes it possible for employees to self-enroll in a firm's benefits program through a secure Internet site?

Accepted Answer

A)  executive support system 
B)  management information system 
C)  human resources information system 
D)  electronic performance support system 
A)  executive support system 
B)  management information system 
C)  human resources information system 
D)  electronic performance support system

Question 7

Since Internet job boards are limited to large firms,small business owners are forced to recruit through local newspapers.

Accepted Answer

A) True 
 B)False

Question 8

Charles Brown owns a small business with 60 employees.Currently his business does not have a retirement plan.He wants an easy method of offering retirement benefits to his employees.Which of the following would most likely be Charles' best option?

Accepted Answer

A)  SIMPLE IRA plan 
B)  Roth IRA plan 
C)  stock options 
D)  401(k) plan 
A)  SIMPLE IRA plan 
B)  Roth IRA plan 
C)  stock options 
D)  401(k) plan

Question 9

A PEO handles a client's payroll,Social Security payments,and unemployment insurance,but recruiting and hiring remain the responsibility of the client.

Accepted Answer

A) True 
 B)False

Question 10

Small businesses frequently use PEOs because they lack dedicated HR managers.

Accepted Answer

A) True 
 B)False

Question 11

All of the following are recommended activities for small business managers who are in the process of selecting a professional employer organization EXCEPT ________.

Accepted Answer

A)  analyzing how the employee benefits are funded 
B)  checking the professional rating assigned to the PEO 
C)  assessing the PEO's staff for experience and depth 
D)  asking how the PEO will provide its services 
A)  analyzing how the employee benefits are funded 
B)  checking the professional rating assigned to the PEO 
C)  assessing the PEO's staff for experience and depth 
D)  asking how the PEO will provide its services

Question 12

David owns a small architecture firm with 75 employees.He wants to use a PEO to handle his firm's HR activities.David is in the process of investigating Assure Group,a PEO.Which of the following best supports the argument that David should use Assure Group?

Accepted Answer

A)  The Assure representative explains that the PEO has been in business for one year. 
B)  The Assure representative does not ask David about his company's current HR policies. 
C)  The Assure representative promises David that his company will see substantial savings. 
D)  The Assure representative asks David many questions about his company's safety policies. 
A)  The Assure representative explains that the PEO has been in business for one year. 
B)  The Assure representative does not ask David about his company's current HR policies. 
C)  The Assure representative promises David that his company will see substantial savings. 
D)  The Assure representative asks David many questions about his company's safety policies.

Question 13

Without tools like Web-based recruiting and computerized testing,small businesses are at a competitive disadvantage against large firms.

Accepted Answer

A) True 
 B)False

Question 14

Research indicates that the majority of workplace accidents,especially serious accidents,occur in firms that employ less than 50 workers.

Accepted Answer

A) True 
 B)False

Question 15

Although employer contributions to SIMPLE IRAS are tax deductible,the plans have fairly high administrative costs.

Accepted Answer

A) True 
 B)False

Question 16

In addition to offering employers courses in writing job descriptions and interviewing job candidates,the Small Business Administration also offers free job postings for small business owners looking for qualified applicants.

Accepted Answer

A) True 
 B)False

Question 17

All of the following are informal training methods recommended to small businesses EXCEPT ________.

Accepted Answer

A)  paying tuition for specialized courses 
B)  arranging weekly classes led by paid experts 
C)  providing a library of learning-based DVDs 
D)  sending employees to association meetings 
A)  paying tuition for specialized courses 
B)  arranging weekly classes led by paid experts 
C)  providing a library of learning-based DVDs 
D)  sending employees to association meetings

Question 18

The Wonderlic Personnel Test measures personality traits and behaviors,while the Predictive Index measures general mental ability.

Accepted Answer

A) True 
 B)False

Question 19

The purpose of FirstStep Employment Law Advisor's Web site is to help small employers to ________.

Accepted Answer

A)  determine which state regulations are relevant to their business 
B)  file their tax forms and pay their federal and state taxes 
C)  realize which federal laws apply to their business 
D)  receive legal advice for specific HR problems 
A)  determine which state regulations are relevant to their business 
B)  file their tax forms and pay their federal and state taxes 
C)  realize which federal laws apply to their business 
D)  receive legal advice for specific HR problems

Question 20

Training programs at most small firms can best be described as ________.

Accepted Answer

A)  systematic 
B)  nonexistent 
C)  expensive 
D)  informal 
A)  systematic 
B)  nonexistent 
C)  expensive 
D)  informal

Which of the following best explains why effective communication methods are essential to small businesses?

Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT ________.

A(n)________ system provides a firm's managers and accountants with detailed information about short-term,daily activities,like accounts payables and order status.

Human resource outsourcers handle a firm's HR functions on an administrative level,so the client firm's employees are not added to the HROs payroll.

A ________ can help a small business eliminate extensive HR-related paperwork,stay in compliance with Title VII,OSHA,and pension plan rules,and attain low-cost insurance.

Which of the following makes it possible for employees to self-enroll in a firm's benefits program through a secure Internet site?

Since Internet job boards are limited to large firms,small business owners are forced to recruit through local newspapers.

Charles Brown owns a small business with 60 employees.Currently his business does not have a retirement plan.He wants an easy method of offering retirement benefits to his employees.Which of the following would most likely be Charles' best option?

A PEO handles a client's payroll,Social Security payments,and unemployment insurance,but recruiting and hiring remain the responsibility of the client.

Small businesses frequently use PEOs because they lack dedicated HR managers.

All of the following are recommended activities for small business managers who are in the process of selecting a professional employer organization EXCEPT ________.

David owns a small architecture firm with 75 employees.He wants to use a PEO to handle his firm's HR activities.David is in the process of investigating Assure Group,a PEO.Which of the following best supports the argument that David should use Assure Group?

Without tools like Web-based recruiting and computerized testing,small businesses are at a competitive disadvantage against large firms.

Research indicates that the majority of workplace accidents,especially serious accidents,occur in firms that employ less than 50 workers.

Although employer contributions to SIMPLE IRAS are tax deductible,the plans have fairly high administrative costs.

In addition to offering employers courses in writing job descriptions and interviewing job candidates,the Small Business Administration also offers free job postings for small business owners looking for qualified applicants.

All of the following are informal training methods recommended to small businesses EXCEPT ________.

The Wonderlic Personnel Test measures personality traits and behaviors,while the Predictive Index measures general mental ability.

The purpose of FirstStep Employment Law Advisor's Web site is to help small employers to ________.

Training programs at most small firms can best be described as ________.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Filters

Exam 18: Managing Human Resources in Entrepreneurial Firms

Which of the following best explains why effective communication methods are essential to small businesses?

Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT ________.

A(n)________ system provides a firm's managers and accountants with detailed information about short-term,daily activities,like accounts payables and order status.

Human resource outsourcers handle a firm's HR functions on an administrative level,so the client firm's employees are not added to the HROs payroll.

A ________ can help a small business eliminate extensive HR-related paperwork,stay in compliance with Title VII,OSHA,and pension plan rules,and attain low-cost insurance.

Which of the following makes it possible for employees to self-enroll in a firm's benefits program through a secure Internet site?

Since Internet job boards are limited to large firms,small business owners are forced to recruit through local newspapers.

Charles Brown owns a small business with 60 employees.Currently his business does not have a retirement plan.He wants an easy method of offering retirement benefits to his employees.Which of the following would most likely be Charles' best option?

A PEO handles a client's payroll,Social Security payments,and unemployment insurance,but recruiting and hiring remain the responsibility of the client.

Small businesses frequently use PEOs because they lack dedicated HR managers.

All of the following are recommended activities for small business managers who are in the process of selecting a professional employer organization EXCEPT ________.

David owns a small architecture firm with 75 employees.He wants to use a PEO to handle his firm's HR activities.David is in the process of investigating Assure Group,a PEO.Which of the following best supports the argument that David should use Assure Group?

Without tools like Web-based recruiting and computerized testing,small businesses are at a competitive disadvantage against large firms.

Research indicates that the majority of workplace accidents,especially serious accidents,occur in firms that employ less than 50 workers.

Although employer contributions to SIMPLE IRAS are tax deductible,the plans have fairly high administrative costs.

In addition to offering employers courses in writing job descriptions and interviewing job candidates,the Small Business Administration also offers free job postings for small business owners looking for qualified applicants.

All of the following are informal training methods recommended to small businesses EXCEPT ________.

The Wonderlic Personnel Test measures personality traits and behaviors,while the Predictive Index measures general mental ability.

The purpose of FirstStep Employment Law Advisor's Web site is to help small employers to ________.

Training programs at most small firms can best be described as ________.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Filters