Question 1

According to its definition, organizational behavior:

Accepted Answer

A)  is firmly grounded in the scientific method. 
B)  focuses on the organization as a whole, and not the individual. 
C)  considers the group-oriented approach of sociology, rather than the individual-oriented approach of psychology. 
D)  All of the above. 
A)  is firmly grounded in the scientific method. 
B)  focuses on the organization as a whole, and not the individual. 
C)  considers the group-oriented approach of sociology, rather than the individual-oriented approach of psychology. 
D)  All of the above.

Question 2

Hiring outside firms to perform non-core functions is known as:

Accepted Answer

A)  compression. 
B)  downsizing. 
C)  outsourcing. 
D)  core competency. 
A)  compression. 
B)  downsizing. 
C)  outsourcing. 
D)  core competency.

Question 3

The field of organizational behavior is most firmly rooted in:

Accepted Answer

A)  science. 
B)  biology. 
C)  political science. 
D)  philosophy. 
A)  science. 
B)  biology. 
C)  political science. 
D)  philosophy.

Question 4

The value of the Hawthorne studies to OB lay in their discovery that:

Accepted Answer

A)  physical working condition had no impact on worker productivity. 
B)  employee productivity and job satisfaction were directly related to the supervision they received. 
C)  human needs, attitudes, motives, and relationships were important to worker performance. 
D)  there is a most effective way to organize every work team, although it will vary among teams. 
A)  physical working condition had no impact on worker productivity. 
B)  employee productivity and job satisfaction were directly related to the supervision they received. 
C)  human needs, attitudes, motives, and relationships were important to worker performance. 
D)  there is a most effective way to organize every work team, although it will vary among teams.

Question 5

Exposure to other cultures helps people to become

Accepted Answer

A)  less parochial and more ethnocentric. 
B)  more parochial and less ethnocentric. 
C)  less parochial and less ethnocentric. 
D)  more parochial and more ethnocentric. 
A)  less parochial and more ethnocentric. 
B)  more parochial and less ethnocentric. 
C)  less parochial and less ethnocentric. 
D)  more parochial and more ethnocentric.

Question 6

Explain how future, leaner organizations will use technology and staffing policies to become more efficient.

Accepted Answer

The industrial revolution established th

Question 7

In a recent survey of a wide range of professionals, which of the following was NOT found to be related to job performance?

Accepted Answer

A)  Management 
B)  Organization 
C)  Information technology 
D)  Supervisory mistreatment 
A)  Management 
B)  Organization 
C)  Information technology 
D)  Supervisory mistreatment

Question 8

Table 1.1
Simon is initiating an organizational behavior effort at his company.He wants to look at how people communicate with each other and coordinate their work efforts. His boss, Bill, is skeptical, "We conducted a study of this kind ten years ago. I'm not sure we need to do it again at this time." Simon convinces his boss they need to press ahead anyway. As Bill and Simon discuss the OB effort, Simon learns several things about his boss. Bill believes that the key thing for a business is to fit the right person to the right job. He agrees with Simon's interest in careful selection and training of current and future employees.But, Bill believes that there is only one right way to run a company and do a job. Simon thinks that the company should create clearer lines of authority by eliminating their matrix organizational structure, they should encourage employees to formulate and implement plans, and they should increase specialization among employees and managers. As Bill and Simon discuss the company's problems and ways to improve performance, they mutually come to the conclusion that company's current poor performance is probably a function of the fact that they are setting the same goals and expectations for everyone and not considering individual strengths and weaknesses or taking the different work circumstances into consideration.
-Refer to Table 1.1. Bill's management philosophy would seem to be most compatible with a ________ view of people and business.

Accepted Answer

A)  scientific management 
B)  human relations 
C)  classical organizational theory 
D)  modern era 
A)  scientific management 
B)  human relations 
C)  classical organizational theory 
D)  modern era

Question 9

An organization in which there are a lot of formal rules, people are treated in an impersonal manner, jobs are carefully divided into specialized tasks, and employees must check with their supervisors before making decisions, exemplifies:

Accepted Answer

A)  scientific management theory. 
B)  the application of a human relations approach. 
C)  contingency management theory. 
D)  an ideal bureaucracy. 
A)  scientific management theory. 
B)  the application of a human relations approach. 
C)  contingency management theory. 
D)  an ideal bureaucracy.

Question 10

Much like the gradual process of automation, today's technology and the process of informating are occurring very slowly and steadily.

Accepted Answer

A) True 
 B)False

Question 11

What is culture shock, who does it affect, and how might it be lessened for expatriates?

Accepted Answer

People are often unconsciously affected

Question 12

The narrow belief that there is one best way of doing things can be referred to as

Accepted Answer

A)  patriotism. 
B)  divergence. 
C)  ethnocentrism. 
D)  parochialism. 
A)  patriotism. 
B)  divergence. 
C)  ethnocentrism. 
D)  parochialism.

Question 13

When a person adjusts to a foreign culture he/she tends to:

Accepted Answer

A)  experience frustration and confusion after being in the culture for a few months. 
B)  immediately experience frustration and confusion. 
C)  pass from understanding to frustration and confusion after about six months in a culture. 
D)  begin to experience optimism and excitement about the new culture only after a few months in that culture. 
A)  experience frustration and confusion after being in the culture for a few months. 
B)  immediately experience frustration and confusion. 
C)  pass from understanding to frustration and confusion after about six months in a culture. 
D)  begin to experience optimism and excitement about the new culture only after a few months in that culture.

Question 14

The management theory that views workers as self-motivating, interested in their work, having a need to achieve and be recognized, etc., is:

Accepted Answer

A)  Theory X. 
B)  Theory Y. 
C)  classical management theory. 
D)  scientific management theory. 
A)  Theory X. 
B)  Theory Y. 
C)  classical management theory. 
D)  scientific management theory.

Question 15

Jane and Bill are discussing the values, beliefs, and customs they observed on their business trip to Europe. What Jane and Bill are discussing is:

Accepted Answer

A)  expatriation. 
B)  culture shock. 
C)  a subculture. 
D)  culture. 
A)  expatriation. 
B)  culture shock. 
C)  a subculture. 
D)  culture.

Question 16

When an OB specialist is looking at how an organization is structured and its operating environment and the effect these have on employee communication and coordination, he/she is conducting research at the ________ level of OB.

Accepted Answer

A)  organizational 
B)  group 
C)  individual 
D)  None of these; this is not OB research. 
A)  organizational 
B)  group 
C)  individual 
D)  None of these; this is not OB research.

Question 17

In one set of experiments in the Hawthorne studies, researchers were puzzled when they found that ________ for subjects in the test room relative to subjects in a control room.

Accepted Answer

A)  productivity improved when physical conditions were improved 
B)  productivity improved when physical conditions were made worse 
C)  productivity was lowest when illumination was the greatest 
D)  productivity improved regardless of whether brightness increased or decreased 
A)  productivity improved when physical conditions were improved 
B)  productivity improved when physical conditions were made worse 
C)  productivity was lowest when illumination was the greatest 
D)  productivity improved regardless of whether brightness increased or decreased

Question 18

It was the work of Max Weber that led managers to consider organizations as social systems.

Accepted Answer

A) True 
 B)False

Question 19

If Bill negotiates his salary and fringe benefits prior to beginning a job, Bill is:

Accepted Answer

A)  making an ex ante i-deal. 
B)  making an ex post i-deal. 
C)  benchmarking. 
D)  doing none of the above. 
A)  making an ex ante i-deal. 
B)  making an ex post i-deal. 
C)  benchmarking. 
D)  doing none of the above.

Question 20

Table 1.2
Mini-Markets, Inc. specializes in providing grocery and convenience products to inner-city neighborhoods. They are highly committed to valuing cultural diversity. Their workforce consists of single parents, people who are ethnically diverse, and people who are undereducated. The following individuals exemplify their workforce. Jim is a single parent with two young, school-aged children. He lives about an hour from work and works the morning shift. Jane is just starting her working career, having been out of college only a year. She has just had a baby. Her husband also works full-time for Mini-Markets. They have been saving her salary and living on her husband's while waiting for the baby to be born. Wilma is 66 and wants to retire in a few years but isn't sure what she'll do with herself when she does. Plus, she'd like to have some extra time right now to spend with her grandchildren. Tim is a high school drop-out who struggled with drugs. Since Mini-Markets gave him a chance, he's really turning his life around. He's one of his store's most reliable and productive employees. Tim would like to move into management, but he needs a college degree. Married with a small child, he can't afford to go back to school.
-Refer to Table 1.2. Wilma could benefit most from which flextime program?

Accepted Answer

A)  Flextime 
B)  Voluntary reduce work time 
C)  Compressed work week 
D)  Job-sharing 
A)  Flextime 
B)  Voluntary reduce work time 
C)  Compressed work week 
D)  Job-sharing

According to its definition, organizational behavior:

Hiring outside firms to perform non-core functions is known as:

The field of organizational behavior is most firmly rooted in:

The value of the Hawthorne studies to OB lay in their discovery that:

Exposure to other cultures helps people to become

Explain how future, leaner organizations will use technology and staffing policies to become more efficient.

In a recent survey of a wide range of professionals, which of the following was NOT found to be related to job performance?

An organization in which there are a lot of formal rules, people are treated in an impersonal manner, jobs are carefully divided into specialized tasks, and employees must check with their supervisors before making decisions, exemplifies:

Much like the gradual process of automation, today's technology and the process of informating are occurring very slowly and steadily.

What is culture shock, who does it affect, and how might it be lessened for expatriates?

The narrow belief that there is one best way of doing things can be referred to as

When a person adjusts to a foreign culture he/she tends to:

The management theory that views workers as self-motivating, interested in their work, having a need to achieve and be recognized, etc., is:

Jane and Bill are discussing the values, beliefs, and customs they observed on their business trip to Europe. What Jane and Bill are discussing is:

When an OB specialist is looking at how an organization is structured and its operating environment and the effect these have on employee communication and coordination, he/she is conducting research at the ________ level of OB.

In one set of experiments in the Hawthorne studies, researchers were puzzled when they found that ________ for subjects in the test room relative to subjects in a control room.

It was the work of Max Weber that led managers to consider organizations as social systems.

If Bill negotiates his salary and fringe benefits prior to beginning a job, Bill is:

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

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Exam 1: The Field of Organizational Behavior

According to its definition, organizational behavior:

Hiring outside firms to perform non-core functions is known as:

The field of organizational behavior is most firmly rooted in:

The value of the Hawthorne studies to OB lay in their discovery that:

Exposure to other cultures helps people to become

Explain how future, leaner organizations will use technology and staffing policies to become more efficient.

In a recent survey of a wide range of professionals, which of the following was NOT found to be related to job performance?

An organization in which there are a lot of formal rules, people are treated in an impersonal manner, jobs are carefully divided into specialized tasks, and employees must check with their supervisors before making decisions, exemplifies:

Much like the gradual process of automation, today's technology and the process of informating are occurring very slowly and steadily.

What is culture shock, who does it affect, and how might it be lessened for expatriates?

The narrow belief that there is one best way of doing things can be referred to as

When a person adjusts to a foreign culture he/she tends to:

The management theory that views workers as self-motivating, interested in their work, having a need to achieve and be recognized, etc., is:

Jane and Bill are discussing the values, beliefs, and customs they observed on their business trip to Europe. What Jane and Bill are discussing is:

When an OB specialist is looking at how an organization is structured and its operating environment and the effect these have on employee communication and coordination, he/she is conducting research at the ________ level of OB.

In one set of experiments in the Hawthorne studies, researchers were puzzled when they found that ________ for subjects in the test room relative to subjects in a control room.

It was the work of Max Weber that led managers to consider organizations as social systems.

If Bill negotiates his salary and fringe benefits prior to beginning a job, Bill is:

Organizational Justice, Ethics, and Corporate Social Responsibility

Perception and Learning: Understanding and Adapting to the Work Environment

Individual Differences: Personality, Skills, and Abilities

Coping With Organizational Life: Emotions and Stress

Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment

Motivation in Organizations

Group Dynamics and Work Teams

Communication in Organizations

Decisions Making in Organizations

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Power: Its Uses and Abuses in Organizations

Leadership in Organizations

Organizational Culture, Creativity, and Innovation

Organizational Structure and Design

Managing Organizational Change: Strategic Planning and Organizational Development

Filters