Exam 16: Managing Organizational Change: Strategic Planning and Organizational Development

A CEO wants an effective, quick, flexible, cost-effective way to affect organizational development. The best choice would be:

Individuals resist change for a number of reasons including the threat it poses to their social relationships and just because it disrupts their habits.

Which of the following is an example of changing organizational technology?

________ is the process of formulating, implementing, and evaluating decisions that enable an organization to achieve its objectives.

In the U.S., strategic decisions tend to be made primarily in the interest of employees.

When a company changes reporting relationships and reshapes work units, it is making structural changes.

The Internet is in a constant state of change. The availability of a free open-source suite of applications software from Google, Sun Microsystems, and more has pushed Microsoft to introduce its free Microsoft Web Apps. This is an example of ________ driving unplanned change in Microsoft's operations.

Which of the following approaches to organizational development focuses on improving organizational functioning by humanizing the workplace?

Catacombs, Inc. is seeing radical change at different levels of the organization and in its business functions. Catacombs, Inc. is experiencing:

The concepts of unfreezing, changing, and refreezing are part of:

There are a number of assumptions underlying strategic planning including the assumption that strategies are formulated to bring about change when current objectives can not be met by what the company is currently doing.

Gates, Inc., a producer of automated gates for companies and is now competing against an Australian firm offering similar quality at a better price with better service. Gates quickly adds more service technicians and drops prices 5%. This is an example of ________ forcing unplanned change.

John is working at overcoming some resistance to organizational change. He has talked the CEO into telling the managers that this is an important change and he's supporting it. John has used which technique for overcoming resistance?

What are the steps in appreciative inquiry?

The strategic planning process ends with:

When strategic planners consider a company's funds, physical assets, and human resources, they are ________.

An organization that is experiencing planned or unplanned transformations in its structure, technology, and/or people is experiencing:

Management by objectives (MBO) requires goal setting at the management level only.

A firm in the strategic planning process is answering the question, "What business are we operating in?" This represents the ________ step in strategic planning.

Table 16.2 Loading Dock One, an international products retailer, is going through organizational change. The entrance of several low cost retailers into their market of quality international gifts is forcing them to seek greater efficiencies so they can lower costs and prices. Unfortunately, their employees are resisting the changes. They understand competition is increasing, but they fear the changes will eliminate jobs or diminish the variety of their work. Not only are the employees resisting, but it seems that the way LDO has hired, trained, and rewarded employees also hinders the changes they want to make. Some managers also are resisting the change because they can see their staffs being reduced or their entire work units eliminated. -Refer to Table 16.2. The managers' issues are examples of: