Exam 16: Managing Organizational Change: Strategic Planning and Organizational Development

When Royal Dutch Shell brought its managers together to discuss the problem of encroaching competition in order to plan a response, Shell was ________ in order to bring about organizational change.

The targets for organizational change include all of the following except ________.

Tim is leading an effort to lower resistance to significant planned change at his company. He is beginning by developing a more open organizational climate, trying to adopt a more informal organizational structure, and build a commitment to the change among employees. Tim's efforts are an example of creating a learning organization as an effort to reduce resistance.

First-order change in an organization is significant change at many different levels in the way a firm operates.

The MBO process begins with:

You are discussing organizational change with your boss. Explain the three potential targets of change you need to consider.

The U.S. differs from other countries in terms of strategic values. In Japan, for example:

The process of recognizing that the current state of affairs is undesirable and is in need of change is referred to as:

Considering how to increase market share and profit or how to focus on key markets are all part of the development of competitive strategies within the strategic planning process.

The four steps involved in the process of appreciative inquiry are:

Gary and Betty are studying their competition and considering their competitive advantages. According to the strategic planning process, they are ________.

An organizational development technique by which managers and their subordinates work together to set and meet organizational goals is called:

The organizational development technique that helps employees understand the organization's current strengths and weaknesses is:

Table 16.2 Loading Dock One, an international products retailer, is going through organizational change. The entrance of several low cost retailers into their market of quality international gifts is forcing them to seek greater efficiencies so they can lower costs and prices. Unfortunately, their employees are resisting the changes. They understand competition is increasing, but they fear the changes will eliminate jobs or diminish the variety of their work. Not only are the employees resisting, but it seems that the way LDO has hired, trained, and rewarded employees also hinders the changes they want to make. Some managers also are resisting the change because they can see their staffs being reduced or their entire work units eliminated. -Refer to Table 16.2. Based on what they want, their best target for change would be:

When a manager introduces the idea that change is necessary by suggesting that an impending crisis is likely, he/she is using an approach called:

Strategic planning begins with:

Teddy, Inc., a teddy bear manufacturer, is conducting strategic planning because of declining sales. They are thinking about adding new products and/or radically restructuring the business to deal with the decline. This is an example of a:

The use of quality circles (QC) is an effective way to implement organization-wide change.

Some of the most common forms of unplanned change stem from ________.

What can be done to overcome resistance to organizational change?