Question 1

Discuss the grapevine.

Accepted Answer

The grapevine is informal communication.

Question 2

The ________ meeting addresses strategic issues and involves executives who formulate long-range goals.

Accepted Answer

A)  team 
B)  corporate or business-unit 
C)  staff 
D)  task force 
A)  team 
B)  corporate or business-unit 
C)  staff 
D)  task force

Question 3

To provide constructive feedback

Accepted Answer

A)  focus your feedback on specific behaviors that were successful or unsuccessful. 
B)  focus on who rather than what. 
C)  wait for an end-of-quarter meeting to give feedback. 
D)  catch people doing things wrong so you can correct them. 
A)  focus your feedback on specific behaviors that were successful or unsuccessful. 
B)  focus on who rather than what. 
C)  wait for an end-of-quarter meeting to give feedback. 
D)  catch people doing things wrong so you can correct them.

Question 4

If Sam's e-mail message ends with the emoticon :-| , he is communicating

Accepted Answer

A)  sarcasm. 
B)  happiness. 
C)  indifference. 
D)  sadness. 
A)  sarcasm. 
B)  happiness. 
C)  indifference. 
D)  sadness.

Question 5

A manager who has a negative earlier experience with a young employee may generalize this to other young people and become resistant to hiring young applicants even when positive information is available. This is an example of the ________ barrier to effective communication.

Accepted Answer

A)  noise 
B)  perception 
C)  feedback 
D)  sender 
A)  noise 
B)  perception 
C)  feedback 
D)  sender

Question 6

The smiley :-> communicates

Accepted Answer

A)  winking. 
B)  sarcasm. 
C)  frowning. 
D)  indifference. 
A)  winking. 
B)  sarcasm. 
C)  frowning. 
D)  indifference.

Question 7

What is MBWA and how is it used in the organization?

Accepted Answer

MBWA is management by wandering around.I

Question 8

To engage in active listening

Accepted Answer

A)  listen to words instead of feelings. 
B)  don't give false reassurances. 
C)  interpret the other's behavior. 
D)  try to change the other's views. 
A)  listen to words instead of feelings. 
B)  don't give false reassurances. 
C)  interpret the other's behavior. 
D)  try to change the other's views.

Question 9

To manage the barriers to effective communication, companies should

Accepted Answer

A)  train all organizational members in effective use of communication technologies. 
B)  provide a diverse mix of communication channels. 
C)  ensure employees have appropriate communication skills such as listening and nonverbal communication skills. 
D)  all of the above 
A)  train all organizational members in effective use of communication technologies. 
B)  provide a diverse mix of communication channels. 
C)  ensure employees have appropriate communication skills such as listening and nonverbal communication skills. 
D)  all of the above

Question 10

When Sarah is too busy focusing on other things to be able to listen to and understand the instructions her manager is giving her, Sarah is experiencing which barrier to effective communication?

Accepted Answer

A)  Decoding 
B)  Sender 
C)  Receiver 
D)  Noise 
A)  Decoding 
B)  Sender 
C)  Receiver 
D)  Noise

Question 11

A virtual team should schedule periodic face-to-face meetings to

Accepted Answer

A)  build team spirit. 
B)  build trust. 
C)  increase productivity. 
D)  all of the above 
A)  build team spirit. 
B)  build trust. 
C)  increase productivity. 
D)  all of the above

Question 12

Prejudgment is a type of ________ barrier to effective communication.

Accepted Answer

A)  noise 
B)  perception 
C)  feedback 
D)  sender 
A)  noise 
B)  perception 
C)  feedback 
D)  sender

Question 13

When the receiver focuses on the parts of the message that are most salient to his or her interests and ignores other parts that are not relevant, the receiver is experiencing

Accepted Answer

A)  selective perception. 
B)  prejudgment. 
C)  feedback barrier 
D)  receiver barrier. 
A)  selective perception. 
B)  prejudgment. 
C)  feedback barrier 
D)  receiver barrier.

Question 14

The heading of a memo should indicate

Accepted Answer

A)  the intended audience. 
B)  the subject of the memo. 
C)  the name of the sender. 
D)  all of the above 
A)  the intended audience. 
B)  the subject of the memo. 
C)  the name of the sender. 
D)  all of the above

Question 15

The communication style used by Eric when he does not let others know directly what he wants or needs is

Accepted Answer

A)  nonverbal. 
B)  passive. 
C)  aggressive. 
D)  passive-aggressive. 
A)  nonverbal. 
B)  passive. 
C)  aggressive. 
D)  passive-aggressive.

Question 16

What is nonverbal communication? What are some of its dimensions?

Accepted Answer

Nonverbal communication is the sending a

Question 17

Knowledge workers

Accepted Answer

A)  manage information and make it available to decision makers in the organization. 
B)  are the most common type of worker in the twenty-first century organization. 
C)  depend on communication to obtain information to do their jobs effectively. 
D)  all of the above 
A)  manage information and make it available to decision makers in the organization. 
B)  are the most common type of worker in the twenty-first century organization. 
C)  depend on communication to obtain information to do their jobs effectively. 
D)  all of the above

Question 18

Effective communication involves more than words.

Accepted Answer

A) True 
 B)False

Question 19

An advantage to companies using social networking tools for recruiting is

Accepted Answer

A)  it is faster and cheaper than traditional recruiting methods. 
B)  everyone is already on a social networking site. 
C)  it ensures that applicants have IT skills. 
D)  it allows companies to perform due diligence on applicants. 
A)  it is faster and cheaper than traditional recruiting methods. 
B)  everyone is already on a social networking site. 
C)  it ensures that applicants have IT skills. 
D)  it allows companies to perform due diligence on applicants.

Question 20

The advantage written documents have over face-to-face communication is that the messages can be

Accepted Answer

A)  revisited. 
B)  disseminated in identical copies. 
C)  made available when needed. 
D)  all of the above 
A)  revisited. 
B)  disseminated in identical copies. 
C)  made available when needed. 
D)  all of the above

Discuss the grapevine.

The ________ meeting addresses strategic issues and involves executives who formulate long-range goals.

To provide constructive feedback

If Sam's e-mail message ends with the emoticon :-| , he is communicating

A manager who has a negative earlier experience with a young employee may generalize this to other young people and become resistant to hiring young applicants even when positive information is available. This is an example of the ________ barrier to effective communication.

The smiley :-> communicates

What is MBWA and how is it used in the organization?

To engage in active listening

To manage the barriers to effective communication, companies should

When Sarah is too busy focusing on other things to be able to listen to and understand the instructions her manager is giving her, Sarah is experiencing which barrier to effective communication?

A virtual team should schedule periodic face-to-face meetings to

Prejudgment is a type of ________ barrier to effective communication.

When the receiver focuses on the parts of the message that are most salient to his or her interests and ignores other parts that are not relevant, the receiver is experiencing

The heading of a memo should indicate

The communication style used by Eric when he does not let others know directly what he wants or needs is

What is nonverbal communication? What are some of its dimensions?

Knowledge workers

Effective communication involves more than words.

An advantage to companies using social networking tools for recruiting is

The advantage written documents have over face-to-face communication is that the messages can be

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters

Exam 14: Managing Communication

Discuss the grapevine.

The ________ meeting addresses strategic issues and involves executives who formulate long-range goals.

To provide constructive feedback

If Sam's e-mail message ends with the emoticon :-| , he is communicating

A manager who has a negative earlier experience with a young employee may generalize this to other young people and become resistant to hiring young applicants even when positive information is available. This is an example of the ________ barrier to effective communication.

The smiley :-> communicates

What is MBWA and how is it used in the organization?

To engage in active listening

To manage the barriers to effective communication, companies should

When Sarah is too busy focusing on other things to be able to listen to and understand the instructions her manager is giving her, Sarah is experiencing which barrier to effective communication?

A virtual team should schedule periodic face-to-face meetings to

Prejudgment is a type of ________ barrier to effective communication.

When the receiver focuses on the parts of the message that are most salient to his or her interests and ignores other parts that are not relevant, the receiver is experiencing

The heading of a memo should indicate

The communication style used by Eric when he does not let others know directly what he wants or needs is

What is nonverbal communication? What are some of its dimensions?

Knowledge workers

Effective communication involves more than words.

An advantage to companies using social networking tools for recruiting is

The advantage written documents have over face-to-face communication is that the messages can be

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters