Question 1

What is an emoticon?

Accepted Answer

An emoticon is an attempt to c

Question 2

A limitation of ________ communication is that there is no provision for feedback.

Accepted Answer

A)  face-to-face 
B)  bulletin boards 
C)  e-mail 
D)  written 
A)  face-to-face 
B)  bulletin boards 
C)  e-mail 
D)  written

Question 3

Communication is successful when

Accepted Answer

A)  information is transmitted. 
B)  meaning is understood. 
C)  information is received. 
D)  all of the above 
A)  information is transmitted. 
B)  meaning is understood. 
C)  information is received. 
D)  all of the above

Question 4

Feedback may be communicated

Accepted Answer

A)  upward. 
B)  horizontally. 
C)  downward. 
D)  horizontally or vertically. 
A)  upward. 
B)  horizontally. 
C)  downward. 
D)  horizontally or vertically.

Question 5

Without trust on a virtual team, there can be misunderstandings because team members are less likely to be as generous with each other when someone falls short of performance expectations. This trust can be built with some face-to-face meetings.

Accepted Answer

A) True 
 B)False

Question 6

If a clique is disruptive to employee morale, employees should be reassigned to different projects where they can form new working relationships with others.

Accepted Answer

A) True 
 B)False

Question 7

Physical distance

Accepted Answer

A)  expectations vary from culture to culture. 
B)  is a form of nonverbal communication. 
C)  can help a speaker create a bond with the audience. 
D)  all of the above 
A)  expectations vary from culture to culture. 
B)  is a form of nonverbal communication. 
C)  can help a speaker create a bond with the audience. 
D)  all of the above

Question 8

Employee suggestion systems that are used to improve product and process quality are examples of

Accepted Answer

A)  horizontal communication. 
B)  downward communication. 
C)  upward communication. 
D)  feedback. 
A)  horizontal communication. 
B)  downward communication. 
C)  upward communication. 
D)  feedback.

Question 9

When Sarah communicates in ways that meet her needs while at the same time respecting the needs and rights of others, she is using ________ skills.

Accepted Answer

A)  assertive communication 
B)  active listening 
C)  nonverbal communication 
D)  passive communication 
A)  assertive communication 
B)  active listening 
C)  nonverbal communication 
D)  passive communication

Question 10

Discuss the role of listening skills in the communication process.

Accepted Answer

Listening is a fundamental communication

Question 11

In the communication process, the sender ________ the message.

Accepted Answer

A)  receives 
B)  encodes 
C)  decodes 
D)  feeds back 
A)  receives 
B)  encodes 
C)  decodes 
D)  feeds back

Question 12

A disadvantage of e-mail is that it can

Accepted Answer

A)  present a long menu of options that waste time. 
B)  contribute to information overload. 
C)  not be motivated by the company. 
D)  all of the above 
A)  present a long menu of options that waste time. 
B)  contribute to information overload. 
C)  not be motivated by the company. 
D)  all of the above

Question 13

What is communication? What is the role of feelings and facts?

Accepted Answer

Communication is the process of transmit

Question 14

To address some of the barriers to effective communication, companies should use only the richest channels of communication.

Accepted Answer

A) True 
 B)False

Question 15

Voice mail is an example of ________ communication.

Accepted Answer

A)  face-to-face 
B)  electronic 
C)  written 
D)  informal 
A)  face-to-face 
B)  electronic 
C)  written 
D)  informal

Question 16

When the manager gives his employee her performance evaluation, he is using

Accepted Answer

A)  horizontal communication. 
B)  downward communication. 
C)  upward communication. 
D)  feedback. 
A)  horizontal communication. 
B)  downward communication. 
C)  upward communication. 
D)  feedback.

Question 17

An effective way to manage rumors and misinformation is

Accepted Answer

A)  the grapevine. 
B)  MBWA. 
C)  cliques. 
D)  punish those participating in the grapevine. 
A)  the grapevine. 
B)  MBWA. 
C)  cliques. 
D)  punish those participating in the grapevine.

Question 18

Describe the three patterns of organizational communication. Provide examples of each.

Accepted Answer

Organizational communication patterns op

Question 19

To make meetings more productive

Accepted Answer

A)  end the meeting with a plan of action. 
B)  create an agenda for the meeting. 
C)  ask yourself if it's even important to schedule a meeting. 
D)  all of the above 
A)  end the meeting with a plan of action. 
B)  create an agenda for the meeting. 
C)  ask yourself if it's even important to schedule a meeting. 
D)  all of the above

Question 20

What are two important forms of electronic communication?

Accepted Answer

Two important forms

What is an emoticon?

A limitation of ________ communication is that there is no provision for feedback.

Communication is successful when

Feedback may be communicated

Without trust on a virtual team, there can be misunderstandings because team members are less likely to be as generous with each other when someone falls short of performance expectations. This trust can be built with some face-to-face meetings.

If a clique is disruptive to employee morale, employees should be reassigned to different projects where they can form new working relationships with others.

Physical distance

Employee suggestion systems that are used to improve product and process quality are examples of

When Sarah communicates in ways that meet her needs while at the same time respecting the needs and rights of others, she is using ________ skills.

Discuss the role of listening skills in the communication process.

In the communication process, the sender ________ the message.

A disadvantage of e-mail is that it can

What is communication? What is the role of feelings and facts?

To address some of the barriers to effective communication, companies should use only the richest channels of communication.

Voice mail is an example of ________ communication.

When the manager gives his employee her performance evaluation, he is using

An effective way to manage rumors and misinformation is

Describe the three patterns of organizational communication. Provide examples of each.

To make meetings more productive

What are two important forms of electronic communication?

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters

Exam 14: Managing Communication

What is an emoticon?

A limitation of ________ communication is that there is no provision for feedback.

Communication is successful when

Feedback may be communicated

Without trust on a virtual team, there can be misunderstandings because team members are less likely to be as generous with each other when someone falls short of performance expectations. This trust can be built with some face-to-face meetings.

If a clique is disruptive to employee morale, employees should be reassigned to different projects where they can form new working relationships with others.

Physical distance

Employee suggestion systems that are used to improve product and process quality are examples of

When Sarah communicates in ways that meet her needs while at the same time respecting the needs and rights of others, she is using ________ skills.

Discuss the role of listening skills in the communication process.

In the communication process, the sender ________ the message.

A disadvantage of e-mail is that it can

What is communication? What is the role of feelings and facts?

To address some of the barriers to effective communication, companies should use only the richest channels of communication.

Voice mail is an example of ________ communication.

When the manager gives his employee her performance evaluation, he is using

An effective way to manage rumors and misinformation is

Describe the three patterns of organizational communication. Provide examples of each.

To make meetings more productive

What are two important forms of electronic communication?

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters