Question 1

If a meeting topic exceeds the agenda's allotted time

Accepted Answer

A)  determine which other topics can be deleted. 
B)  ask to extend the meeting time. 
C)  return to it later and go on to the next topic. 
D)  ask for the speaker to send you his or her comments later. 
A)  determine which other topics can be deleted. 
B)  ask to extend the meeting time. 
C)  return to it later and go on to the next topic. 
D)  ask for the speaker to send you his or her comments later.

Question 2

Marco's thick accent may be a source of

Accepted Answer

A)  feedback. 
B)  communication channel barrier. 
C)  noise. 
D)  decoding barrier. 
A)  feedback. 
B)  communication channel barrier. 
C)  noise. 
D)  decoding barrier.

Question 3

Organizational communication patterns operate

Accepted Answer

A)  downward. 
B)  upward. 
C)  horizontally. 
D)  all of the above 
A)  downward. 
B)  upward. 
C)  horizontally. 
D)  all of the above

Question 4

When writing memos, it is best to send the memo to as many people who might be interested in the content.

Accepted Answer

A) True 
 B)False

Question 5

The richest channel of communication is

Accepted Answer

A)  face-to-face. 
B)  a company bulletin board. 
C)  electronic newsletters. 
D)  the telephone. 
A)  face-to-face. 
B)  a company bulletin board. 
C)  electronic newsletters. 
D)  the telephone.

Question 6

Memos are an example of ________ communication.

Accepted Answer

A)  face-to-face 
B)  horizontal 
C)  written 
D)  informal 
A)  face-to-face 
B)  horizontal 
C)  written 
D)  informal

Question 7

The classic smiley is known as a(n)

Accepted Answer

A)  wink. 
B)  communication channel. 
C)  emoticon. 
D)  juvenile addition to letters. 
A)  wink. 
B)  communication channel. 
C)  emoticon. 
D)  juvenile addition to letters.

Question 8

To be effective, managers and employees must know how to interpret the feelings of others.

Accepted Answer

A) True 
 B)False

Question 9

What are the barriers to effective communication?

Accepted Answer

The barriers to effective comm

Question 10

Which of the following is a source of noise?

Accepted Answer

A)  A receiver's poor vision that makes him unable to read a memo 
B)  Time pressures that reduce availability to listen to a message 
C)  An employee's thick accent that is difficult to understand 
D)  all of the above 
A)  A receiver's poor vision that makes him unable to read a memo 
B)  Time pressures that reduce availability to listen to a message 
C)  An employee's thick accent that is difficult to understand 
D)  all of the above

Question 11

Translating the symbolic verbal, written, or visual symbols into an undistorted, clear message is

Accepted Answer

A)  feedback. 
B)  decoding. 
C)  encoding. 
D)  noise. 
A)  feedback. 
B)  decoding. 
C)  encoding. 
D)  noise.

Question 12

What is the difference between one-way and two-way communication?

Accepted Answer

One-way communication provides

Question 13

Managers can spend up to ________ percent of their time in meetings.

Accepted Answer

A)  15 
B)  30 
C)  50 
D)  80 
A)  15 
B)  30 
C)  50 
D)  80

Question 14

When Ellen tries to "get even" with others and fears giving direct feedback, she is using the ________ communication style.

Accepted Answer

A)  horizontal 
B)  passive 
C)  aggressive 
D)  passive-aggressive 
A)  horizontal 
B)  passive 
C)  aggressive 
D)  passive-aggressive

Question 15

A high proportion of communications between knowledge workers in which information is shared consists of ________ communication.

Accepted Answer

A)  downward 
B)  upward 
C)  horizontal 
D)  electronic 
A)  downward 
B)  upward 
C)  horizontal 
D)  electronic

Question 16

Describe the communication model.

Accepted Answer

Communication begins with a sender who e

Question 17

E-mail should be considered private.

Accepted Answer

A) True 
 B)False

Question 18

Passively listening may unintentionally short-circuit a conversation.

Accepted Answer

A) True 
 B)False

Question 19

Informal communication is sometimes referred to as

Accepted Answer

A)  MBWA. 
B)  feedback. 
C)  the grapevine. 
D)  horizontal communication. 
A)  MBWA. 
B)  feedback. 
C)  the grapevine. 
D)  horizontal communication.

Question 20

A company newsletter that allows each member of the workplace to voice opinions and contribute stories of interest is

Accepted Answer

A)  one-way communication. 
B)  two-way communication. 
C)  face-to-face communication. 
D)  a suggestion box. 
A)  one-way communication. 
B)  two-way communication. 
C)  face-to-face communication. 
D)  a suggestion box.

If a meeting topic exceeds the agenda's allotted time

Marco's thick accent may be a source of

Organizational communication patterns operate

When writing memos, it is best to send the memo to as many people who might be interested in the content.

The richest channel of communication is

Memos are an example of ________ communication.

The classic smiley is known as a(n)

To be effective, managers and employees must know how to interpret the feelings of others.

What are the barriers to effective communication?

Which of the following is a source of noise?

Translating the symbolic verbal, written, or visual symbols into an undistorted, clear message is

What is the difference between one-way and two-way communication?

Managers can spend up to ________ percent of their time in meetings.

When Ellen tries to "get even" with others and fears giving direct feedback, she is using the ________ communication style.

A high proportion of communications between knowledge workers in which information is shared consists of ________ communication.

Describe the communication model.

E-mail should be considered private.

Passively listening may unintentionally short-circuit a conversation.

Informal communication is sometimes referred to as

A company newsletter that allows each member of the workplace to voice opinions and contribute stories of interest is

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

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Exam 14: Managing Communication

If a meeting topic exceeds the agenda's allotted time

Marco's thick accent may be a source of

Organizational communication patterns operate

When writing memos, it is best to send the memo to as many people who might be interested in the content.

The richest channel of communication is

Memos are an example of ________ communication.

The classic smiley is known as a(n)

To be effective, managers and employees must know how to interpret the feelings of others.

What are the barriers to effective communication?

Which of the following is a source of noise?

Translating the symbolic verbal, written, or visual symbols into an undistorted, clear message is

What is the difference between one-way and two-way communication?

Managers can spend up to ________ percent of their time in meetings.

When Ellen tries to "get even" with others and fears giving direct feedback, she is using the ________ communication style.

A high proportion of communications between knowledge workers in which information is shared consists of ________ communication.

Describe the communication model.

E-mail should be considered private.

Passively listening may unintentionally short-circuit a conversation.

Informal communication is sometimes referred to as

A company newsletter that allows each member of the workplace to voice opinions and contribute stories of interest is

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters