Question 1

Avoidance-avoidance conflict occurs when a person must choose between two negative,equally unattractive alternatives.

Accepted Answer

A) True 
 B)False

Question 2

Conflict antecedents establish the conditions from which conflicts are likely to develop.

Accepted Answer

A) True 
 B)False

Question 3

Role ambiguity conflicts occur when the communication of task expectations proves unclear or upsetting.

Accepted Answer

A) True 
 B)False

Question 4

Functional conflict is also referred to as constructive conflict.

Accepted Answer

A) True 
 B)False

Question 5

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

Accepted Answer

A) True 
 B)False

Question 6

Conflict between functional departments such as marketing and manufacturing is a common example of intragroup conflict.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements about conflict is incorrect?

Accepted Answer

A) Managers and team leaders can spend considerable time dealing with conflicts. 
B) The manager or team leader may act as a mediator to resolve conflicts between other people. 
C) Managers and team leaders should always push conflict to the highest level. 
D) Managers and team leaders should be able to recognize situations that have the potential for conflict. 
E) Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved. 
A) Managers and team leaders can spend considerable time dealing with conflicts. 
B) The manager or team leader may act as a mediator to resolve conflicts between other people. 
C) Managers and team leaders should always push conflict to the highest level. 
D) Managers and team leaders should be able to recognize situations that have the potential for conflict. 
E) Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved.

Question 8

All of the following are examples of interorganizational conflict EXCEPT:

Accepted Answer

A) disagreements between unions and the organizations employing the union members. 
B) disagreements between government regulatory agencies and the organizations subject to their surveillance. 
C) the battle between U.S.businesses and their global rivals. 
D) disagreements with members of another work team. 
E) disagreements between organizations and those who supply them with raw materials. 
A) disagreements between unions and the organizations employing the union members. 
B) disagreements between government regulatory agencies and the organizations subject to their surveillance. 
C) the battle between U.S.businesses and their global rivals. 
D) disagreements with members of another work team. 
E) disagreements between organizations and those who supply them with raw materials.

Question 9

Managed interdependence,appeals to common goals,upward referral,and altering scripts and myths are examples of direct conflict management strategies.

Accepted Answer

A) True 
 B)False

Question 10

In the __________ approach to negotiation,participants would say: "Let's find a way to make this work for both of us."

Accepted Answer

The answer of In the __________ approach to negotiation,participants would...

Question 11

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of emotional interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 12

The dollar amount of a wage agreement in a collective bargaining situation is an example of a(n)__________ goal.

Accepted Answer

A) emotional 
B) discretionary 
C) relationship 
D) substance 
E) article 
A) emotional 
B) discretionary 
C) relationship 
D) substance 
E) article

Question 13

When negotiating for a pay raise,it is important to do research and find out what others make for a similar position inside and outside the organization.

Accepted Answer

A) True 
 B)False

Avoidance-avoidance conflict occurs when a person must choose between two negative,equally unattractive alternatives.

Conflict antecedents establish the conditions from which conflicts are likely to develop.

Role ambiguity conflicts occur when the communication of task expectations proves unclear or upsetting.

Functional conflict is also referred to as constructive conflict.

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

Conflict between functional departments such as marketing and manufacturing is a common example of intragroup conflict.

Which of the following statements about conflict is incorrect?

All of the following are examples of interorganizational conflict EXCEPT:

Managed interdependence,appeals to common goals,upward referral,and altering scripts and myths are examples of direct conflict management strategies.

In the __________ approach to negotiation,participants would say: "Let's find a way to make this work for both of us."

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of emotional interpersonal conflict.

The dollar amount of a wage agreement in a collective bargaining situation is an example of a(n)__________ goal.

When negotiating for a pay raise,it is important to do research and find out what others make for a similar position inside and outside the organization.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 10: Conflict and Negotiation

Avoidance-avoidance conflict occurs when a person must choose between two negative,equally unattractive alternatives.

Conflict antecedents establish the conditions from which conflicts are likely to develop.

Role ambiguity conflicts occur when the communication of task expectations proves unclear or upsetting.

Functional conflict is also referred to as constructive conflict.

Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.

Conflict between functional departments such as marketing and manufacturing is a common example of intragroup conflict.

Which of the following statements about conflict is incorrect?

All of the following are examples of interorganizational conflict EXCEPT:

Managed interdependence,appeals to common goals,upward referral,and altering scripts and myths are examples of direct conflict management strategies.

In the __________ approach to negotiation,participants would say: "Let's find a way to make this work for both of us."

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of emotional interpersonal conflict.

The dollar amount of a wage agreement in a collective bargaining situation is an example of a(n)__________ goal.

When negotiating for a pay raise,it is important to do research and find out what others make for a similar position inside and outside the organization.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters