Question 1

Functional conflict results in positive benefits to individuals,the group,or the organization.

Accepted Answer

A) True 
 B)False

Question 2

An example of the indirect conflict management approach of using scripts is a monthly meeting of department heads which is held presumably for purposes of coordination and problem solving but actually becomes a polite forum for superficial agreement.

Accepted Answer

A) True 
 B)False

Question 3

__________ conflict results in positive benefits to individuals,the group,or the organization.

Accepted Answer

The answer of __________ conflict results in positive benefits to...

Question 4

Conflict resolution occurs when the reasons for a dysfunctional conflict are eliminated.

Accepted Answer

A) True 
 B)False

Question 5

Interpersonal conflict occurs between two or more individuals in opposition to each other,and may be either substantive or emotional or both.

Accepted Answer

A) True 
 B)False

Question 6

Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 7

Avoidance involves pretending a conflict does not really exist.

Accepted Answer

A) True 
 B)False

Question 8

__________ is preferred to gain true conflict resolution when time and cost permit.

Accepted Answer

Collaborat

Question 9

Substantive conflict involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

Accepted Answer

A) True 
 B)False

Question 10

__________ most commonly occurs in the context of the competition and rivalry that characterize firms operating the same markets.

Accepted Answer

A) Shared organizational conflict 
B) Intraorganizational conflict 
C) Cross-organizational conflict 
D) Interorganizational conflict 
E) Extra-organizational conflict 
A) Shared organizational conflict 
B) Intraorganizational conflict 
C) Cross-organizational conflict 
D) Interorganizational conflict 
E) Extra-organizational conflict

Question 11

Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of __________.

Accepted Answer

intraperso

Question 12

Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.

Accepted Answer

A) True 
 B)False

Question 13

Choosing between a valued promotion in the organization or a desirable new job with another firm is an example of __________ conflict.

Accepted Answer

A) retreat-advance 
B) avoidance-avoidance 
C) advance-retreat 
D) avoidance-approach 
E) approach-approach 
A) retreat-advance 
B) avoidance-avoidance 
C) advance-retreat 
D) avoidance-approach 
E) approach-approach

Question 14

Continuing battles between U.S.businesses and their global rivals such as Ford versus Hyundai and AT&T versus Verizon are examples of which of the following?

Accepted Answer

A) Interorganizational conflict 
B) Intergroup conflict 
C) Intrapersonal conflict 
D) Interpersonal conflict 
E) Substantive conflict 
A) Interorganizational conflict 
B) Intergroup conflict 
C) Intrapersonal conflict 
D) Interpersonal conflict 
E) Substantive conflict

Question 15

__________ is the tendency in negotiations to stake out your position based on the assumption that in order to gain your way,something must be subtracted from the other party's way.

Accepted Answer

A) The myth of the fixed pie 
B) Escalating commitment 
C) Overconfidence 
D) The telling problem 
E) The selling problem 
A) The myth of the fixed pie 
B) Escalating commitment 
C) Overconfidence 
D) The telling problem 
E) The selling problem

Question 16

When conflict is expressed openly in behavior,it is said to be manifest conflict.

Accepted Answer

A) True 
 B)False

Question 17

Principled negotiation is another name for __________.

Accepted Answer

integrativ

Question 18

All of the following are considered levels of conflict EXCEPT:

Accepted Answer

A) emotional conflict. 
B) interorganizational conflict. 
C) intergroup conflict. 
D) intrapersonal conflict. 
E) interpersonal conflict. 
A) emotional conflict. 
B) interorganizational conflict. 
C) intergroup conflict. 
D) intrapersonal conflict. 
E) interpersonal conflict.

Question 19

Emotional conflict is commonly known as a(n)__________.

Accepted Answer

clash of p

Question 20

Dysfunctional conflict is also called __________.

Accepted Answer

destructiv

Functional conflict results in positive benefits to individuals,the group,or the organization.

An example of the indirect conflict management approach of using scripts is a monthly meeting of department heads which is held presumably for purposes of coordination and problem solving but actually becomes a polite forum for superficial agreement.

__________ conflict results in positive benefits to individuals,the group,or the organization.

Conflict resolution occurs when the reasons for a dysfunctional conflict are eliminated.

Interpersonal conflict occurs between two or more individuals in opposition to each other,and may be either substantive or emotional or both.

Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of interpersonal conflict.

Avoidance involves pretending a conflict does not really exist.

__________ is preferred to gain true conflict resolution when time and cost permit.

Substantive conflict involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

__________ most commonly occurs in the context of the competition and rivalry that characterize firms operating the same markets.

Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of __________.

Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.

Choosing between a valued promotion in the organization or a desirable new job with another firm is an example of __________ conflict.

Continuing battles between U.S.businesses and their global rivals such as Ford versus Hyundai and AT&T versus Verizon are examples of which of the following?

__________ is the tendency in negotiations to stake out your position based on the assumption that in order to gain your way,something must be subtracted from the other party's way.

When conflict is expressed openly in behavior,it is said to be manifest conflict.

Principled negotiation is another name for __________.

All of the following are considered levels of conflict EXCEPT:

Emotional conflict is commonly known as a(n)__________.

Dysfunctional conflict is also called __________.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 10: Conflict and Negotiation

Functional conflict results in positive benefits to individuals,the group,or the organization.

An example of the indirect conflict management approach of using scripts is a monthly meeting of department heads which is held presumably for purposes of coordination and problem solving but actually becomes a polite forum for superficial agreement.

__________ conflict results in positive benefits to individuals,the group,or the organization.

Conflict resolution occurs when the reasons for a dysfunctional conflict are eliminated.

Interpersonal conflict occurs between two or more individuals in opposition to each other,and may be either substantive or emotional or both.

Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of interpersonal conflict.

Avoidance involves pretending a conflict does not really exist.

__________ is preferred to gain true conflict resolution when time and cost permit.

Substantive conflict involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

__________ most commonly occurs in the context of the competition and rivalry that characterize firms operating the same markets.

Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of __________.

Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.

Choosing between a valued promotion in the organization or a desirable new job with another firm is an example of __________ conflict.

Continuing battles between U.S.businesses and their global rivals such as Ford versus Hyundai and AT&T versus Verizon are examples of which of the following?

__________ is the tendency in negotiations to stake out your position based on the assumption that in order to gain your way,something must be subtracted from the other party's way.

When conflict is expressed openly in behavior,it is said to be manifest conflict.

Principled negotiation is another name for __________.

All of the following are considered levels of conflict EXCEPT:

Emotional conflict is commonly known as a(n)__________.

Dysfunctional conflict is also called __________.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters