Exam 10: Conflict and Negotiation

When people are unclear about how their objectives or those of their teams fit with those being pursued by others,or when their objectives directly compete in a win-lose fashion,which of the following may be the cause of conflict?

A dispute with one's boss over a plan of action to be followed,such as a marketing strategy for a new product,is an example of emotional conflict.

Decoupling is a simple indirect conflict management strategy used to reduce __________.

Intergroup conflict occurs among different teams or groups in an organization.

An example of a(n)__________ goal is the ability of union members and management representatives to work together effectively after a contract dispute has been settled.

In __________ negotiation,the manager is involved in negotiation with other persons,with each party representing a broader constituency.

The hard approach to distributive negotiation may lead to a win-lose outcome.

Substantive conflict is commonly known as a clash of personalities.

In the context of direct conflict management approaches,what are assertiveness and cooperativeness? How are assertiveness and cooperativeness related to each of the five basic direct conflict management approaches? Suggested

The conflict management style of __________ involves being cooperative and unassertive.This style is characterized by letting the wishes of others rule,and smoothing over or overlooking differences to maintain harmony.

__________ commonly involve goal incompatibilities,resource scarcities,or purely interpersonal factors.

Ken is being cooperative but unassertive with his employees during a conflict situation.He tries to smooth over their differences but it only produces a false sense of harmony among them.Ken is using which conflict management style?

Manifest conflict may be resolved by removing or correcting its antecedents.

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of __________.

__________ involves a fundamental disagreement over ends or goals to be pursued and the means for their accomplishment.

Negotiations can break down because of a(n)__________ problem,wherein the parties don't really talk to one another,at least not in the sense of making themselves truly understood.

Disputes and open disagreements may erupt among units and people when workflow interdependence is high.

The type of conflict that diverts energies,hurts group cohesion,promotes interpersonal hostilities,and overall creates a negative environment for workers is called __________.

__________ conflict occurs between persons or groups working at the same hierarchical level.

__________ establish the conditions from which conflicts are likely to develop.