Question 1

Intrapersonal conflict occurs within the individual because of actual or perceived pressures from incompatible goals or expectations.

Accepted Answer

A) True 
 B)False

Question 2

An example of interorganizational conflict is the disagreements between unions and the organizations employing the union members.

Accepted Answer

A) True 
 B)False

Question 3

The conflict management style of __________ involves being both cooperative and assertive.This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

Accepted Answer

A) avoidance 
B) accommodation 
C) competition 
D) compromise 
E) collaboration 
A) avoidance 
B) accommodation 
C) competition 
D) compromise 
E) collaboration

Question 4

When conflict management results in one party achieving its desires and the other party not achieving its desires,the conflict is considered to be a __________ conflict.

Accepted Answer

The answer of When conflict management results in one party...

Question 5

_________ occurs between persons or groups at the same hierarchical level.

Accepted Answer

A) Horizontal conflict 
B) Role conflict 
C) Vertical conflict 
D) Line-staff conflict 
E) Bureaucratic conflict 
A) Horizontal conflict 
B) Role conflict 
C) Vertical conflict 
D) Line-staff conflict 
E) Bureaucratic conflict

Question 6

In __________,a neutral third party acts as judge with the power to issue a decision binding for all parties.

Accepted Answer

The answer of In __________,a neutral third party acts as...

Question 7

What is conflict? In what ways are managers involved with conflict?
Suggested

Accepted Answer

Conflict occurs whenever disagreements e

Question 8

The negotiation pitfall of __________ occurs when negotiators believe that their positions are the only correct ones.

Accepted Answer

A) the myth of the fixed pie 
B) escalating commitment 
C) overconfidence 
D) the telling problem 
E) the selling problem 
A) the myth of the fixed pie 
B) escalating commitment 
C) overconfidence 
D) the telling problem 
E) the selling problem

Question 9

__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

Accepted Answer

A) Competition 
B) Avoidance 
C) Collaboration 
D) Authoritative command 
E) Compromise 
A) Competition 
B) Avoidance 
C) Collaboration 
D) Authoritative command 
E) Compromise

Question 10

Two persons continually in disagreement over each other's work attire is an example of __________.

Accepted Answer

A) substantive intrapersonal conflict 
B) substantive group conflict 
C) emotional interpersonal conflict 
D) substantive interpersonal conflict 
E) emotional intrapersonal conflict 
A) substantive intrapersonal conflict 
B) substantive group conflict 
C) emotional interpersonal conflict 
D) substantive interpersonal conflict 
E) emotional intrapersonal conflict

Question 11

__________ negotiation takes place when each party holds out to get its own way.

Accepted Answer

A) Soft distributive 
B) Hard distributive 
C) Direct distributive 
D) Indirect 
E) Integrative 
A) Soft distributive 
B) Hard distributive 
C) Direct distributive 
D) Indirect 
E) Integrative

Question 12

Resource scarcity is a likely cause of conflict in organizations that are experiencing downsizing or financial difficulties.

Accepted Answer

A) True 
 B)False

Question 13

Explain the basic nature and likely results of distributive and integrative negotiation?
Suggested

Accepted Answer

In distributive negotiation,the particip

Question 14

When people state their demands and then become committed to them and are reluctant to back down,they are demonstrating the negotiation pitfall known as __________.

Accepted Answer

escalating

Question 15

If conflict is severe and recurring,the continual use of hierarchical referral may not result in true conflict resolution.

Accepted Answer

A) True 
 B)False

Question 16

__________ goals deal with outcomes that relate to the "content" issues under negotiation.

Accepted Answer

A) Relationship 
B) Substance 
C) Object 
D) Discretionary 
E) Material 
A) Relationship 
B) Substance 
C) Object 
D) Discretionary 
E) Material

Question 17

Whenever he is involved in a disagreement,Harry tries to partially satisfy both his concerns and the other party's concerns through bargaining and appropriate trade-offs.Harry uses which conflict management style?

Accepted Answer

A) Avoidance 
B) Competition 
C) Accommodation 
D) Compromise 
E) Collaboration 
A) Avoidance 
B) Competition 
C) Accommodation 
D) Compromise 
E) Collaboration

Question 18

The conflict resolution process begins with a good understanding of its causes and recognition of the stage to which it has developed.

Accepted Answer

A) True 
 B)False

Question 19

__________ occurs when a person must choose between two positive and equally attractive alternatives.

Accepted Answer

Approach-a

Question 20

An example of __________ conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

Accepted Answer

A) avoidance-avoidance 
B) approach-approach 
C) retreat-retreat 
D) avoidance-approach 
E) approach-avoidance 
A) avoidance-avoidance 
B) approach-approach 
C) retreat-retreat 
D) avoidance-approach 
E) approach-avoidance

Intrapersonal conflict occurs within the individual because of actual or perceived pressures from incompatible goals or expectations.

An example of interorganizational conflict is the disagreements between unions and the organizations employing the union members.

The conflict management style of __________ involves being both cooperative and assertive.This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

When conflict management results in one party achieving its desires and the other party not achieving its desires,the conflict is considered to be a __________ conflict.

_________ occurs between persons or groups at the same hierarchical level.

In __________,a neutral third party acts as judge with the power to issue a decision binding for all parties.

What is conflict? In what ways are managers involved with conflict? Suggested

The negotiation pitfall of __________ occurs when negotiators believe that their positions are the only correct ones.

__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

Two persons continually in disagreement over each other's work attire is an example of __________.

__________ negotiation takes place when each party holds out to get its own way.

Resource scarcity is a likely cause of conflict in organizations that are experiencing downsizing or financial difficulties.

Explain the basic nature and likely results of distributive and integrative negotiation? Suggested

When people state their demands and then become committed to them and are reluctant to back down,they are demonstrating the negotiation pitfall known as __________.

If conflict is severe and recurring,the continual use of hierarchical referral may not result in true conflict resolution.

__________ goals deal with outcomes that relate to the "content" issues under negotiation.

Whenever he is involved in a disagreement,Harry tries to partially satisfy both his concerns and the other party's concerns through bargaining and appropriate trade-offs.Harry uses which conflict management style?

The conflict resolution process begins with a good understanding of its causes and recognition of the stage to which it has developed.

__________ occurs when a person must choose between two positive and equally attractive alternatives.

An example of __________ conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 10: Conflict and Negotiation

Intrapersonal conflict occurs within the individual because of actual or perceived pressures from incompatible goals or expectations.

An example of interorganizational conflict is the disagreements between unions and the organizations employing the union members.

The conflict management style of __________ involves being both cooperative and assertive.This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains.

When conflict management results in one party achieving its desires and the other party not achieving its desires,the conflict is considered to be a __________ conflict.

_________ occurs between persons or groups at the same hierarchical level.

In __________,a neutral third party acts as judge with the power to issue a decision binding for all parties.

What is conflict? In what ways are managers involved with conflict? Suggested

The negotiation pitfall of __________ occurs when negotiators believe that their positions are the only correct ones.

__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

Two persons continually in disagreement over each other's work attire is an example of __________.

__________ negotiation takes place when each party holds out to get its own way.

Resource scarcity is a likely cause of conflict in organizations that are experiencing downsizing or financial difficulties.

Explain the basic nature and likely results of distributive and integrative negotiation? Suggested

When people state their demands and then become committed to them and are reluctant to back down,they are demonstrating the negotiation pitfall known as __________.

If conflict is severe and recurring,the continual use of hierarchical referral may not result in true conflict resolution.

__________ goals deal with outcomes that relate to the "content" issues under negotiation.

Whenever he is involved in a disagreement,Harry tries to partially satisfy both his concerns and the other party's concerns through bargaining and appropriate trade-offs.Harry uses which conflict management style?

The conflict resolution process begins with a good understanding of its causes and recognition of the stage to which it has developed.

__________ occurs when a person must choose between two positive and equally attractive alternatives.

An example of __________ conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters