Question 1

In arbitration,the neutral third party has the power to issue a binding decision.

Accepted Answer

A) True 
 B)False

Question 2

Use of cross-functional teams and task forces is one way of trying to minimize __________ and promote more creative and efficient operations.

Accepted Answer

A) interpersonal conflict 
B) intragroup conflict 
C) intergroup conflict 
D) interorganizational conflict 
E) extra-organizational conflict 
A) interpersonal conflict 
B) intragroup conflict 
C) intergroup conflict 
D) interorganizational conflict 
E) extra-organizational conflict

Question 3

__________ occurs within the individual because of actual or perceived pressures from incompatible goals or expectations.

Accepted Answer

Intraperso

Question 4

__________ occurs when the underlying reasons for a destructive conflict are eliminated.

Accepted Answer

The answer of __________ occurs when the underlying reasons for...

Question 5

The negotiating pitfall of __________ occurs when people become committed to their demands and are reluctant to back down once the demands have been stated.

Accepted Answer

A) the myth of the fixed pie 
B) escalating commitment 
C) overconfidence 
D) the telling problem 
E) the selling problem 
A) the myth of the fixed pie 
B) escalating commitment 
C) overconfidence 
D) the telling problem 
E) the selling problem

Question 6

Samantha stated that she does not like her coworker,Mary.Samantha said,"Mary always rubs me the wrong way." Samantha is experiencing __________ conflict with Mary.

Accepted Answer

A) substantive 
B) emotional 
C) indigenous 
D) rational 
E) impulsive 
A) substantive 
B) emotional 
C) indigenous 
D) rational 
E) impulsive

Question 7

Functional conflict is also called __________.

Accepted Answer

constructi

Question 8

Vertical conflict occurs between persons or groups at the same hierarchical level.It commonly involves goal incompatibilities,resource scarcities,or purely interpersonal factors.

Accepted Answer

A) True 
 B)False

Question 9

An example of approach-avoidance conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

Accepted Answer

A) True 
 B)False

Question 10

In __________,a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

Accepted Answer

The answer of In __________,a neutral third party tries to...

Question 11

All of the following are important behavioral foundations for gaining integrative agreements EXCEPT:

Accepted Answer

A) the ability to separate the people from the problem in order to prevent emotional considerations from affecting the negotiations. 
B) the ability to focus on positions rather than interests. 
C) the ability to avoid making premature judgments. 
D) the ability to keep the acts of alternative creation separate from their evaluation. 
E) the ability to judge possible agreements on an objective set of criteria or standards. 
A) the ability to separate the people from the problem in order to prevent emotional considerations from affecting the negotiations. 
B) the ability to focus on positions rather than interests. 
C) the ability to avoid making premature judgments. 
D) the ability to keep the acts of alternative creation separate from their evaluation. 
E) the ability to judge possible agreements on an objective set of criteria or standards.

Question 12

Three criteria for effective negotiation are quality,harmony,and efficiency.

Accepted Answer

A) True 
 B)False

Question 13

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

Accepted Answer

A) True 
 B)False

Question 14

People working in roles such as project liaison can serve as linking pins to reduce interdependence between groups,such as engineering and sales,which are prone to conflict.

Accepted Answer

A) True 
 B)False

Question 15

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

Accepted Answer

The answer of __________ may be used to arrive at...

Question 16

Which of the following is not considered a benefit of functional conflict?

Accepted Answer

A) Functional conflict can bring important problems to the surface so they can be addressed. 
B) Functional conflict can cause decisions to be considered carefully. 
C) Functional conflict can cause decisions to be reconsidered to ensure that the right course of action is being followed. 
D) Functional conflict can decrease the amount of information used for decision making. 
E) Functional conflict can offer opportunities for creativity that can improve individual,team,or organizational performance. 
A) Functional conflict can bring important problems to the surface so they can be addressed. 
B) Functional conflict can cause decisions to be considered carefully. 
C) Functional conflict can cause decisions to be reconsidered to ensure that the right course of action is being followed. 
D) Functional conflict can decrease the amount of information used for decision making. 
E) Functional conflict can offer opportunities for creativity that can improve individual,team,or organizational performance.

Question 17

Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department.Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end.Len uses which conflict management style?

Accepted Answer

A) Competition 
B) Avoidance 
C) Collaboration 
D) Accommodation 
E) Compromise 
A) Competition 
B) Avoidance 
C) Collaboration 
D) Accommodation 
E) Compromise

Question 18

Two important goals must be considered in negotiation.These goals are __________.

Accepted Answer

A) substantive goals and emotional goals 
B) statutory goals and discretionary goals 
C) interpersonal goals and intrapersonal goals 
D) substance goals and relationship goals 
E) direct goals and indirect goals 
A) substantive goals and emotional goals 
B) statutory goals and discretionary goals 
C) interpersonal goals and intrapersonal goals 
D) substance goals and relationship goals 
E) direct goals and indirect goals

Question 19

When conflict is expressed openly in behavior,it is considered ____________.

Accepted Answer

A) felt conflict 
B) perceived conflict 
C) apparent conflict 
D) distinct conflict 
E) manifest conflict 
A) felt conflict 
B) perceived conflict 
C) apparent conflict 
D) distinct conflict 
E) manifest conflict

Question 20

In __________,a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes

Accepted Answer

alternativ

In arbitration,the neutral third party has the power to issue a binding decision.

Use of cross-functional teams and task forces is one way of trying to minimize __________ and promote more creative and efficient operations.

__________ occurs within the individual because of actual or perceived pressures from incompatible goals or expectations.

__________ occurs when the underlying reasons for a destructive conflict are eliminated.

The negotiating pitfall of __________ occurs when people become committed to their demands and are reluctant to back down once the demands have been stated.

Samantha stated that she does not like her coworker,Mary.Samantha said,"Mary always rubs me the wrong way." Samantha is experiencing __________ conflict with Mary.

Functional conflict is also called __________.

Vertical conflict occurs between persons or groups at the same hierarchical level.It commonly involves goal incompatibilities,resource scarcities,or purely interpersonal factors.

An example of approach-avoidance conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

In __________,a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

All of the following are important behavioral foundations for gaining integrative agreements EXCEPT:

Three criteria for effective negotiation are quality,harmony,and efficiency.

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

People working in roles such as project liaison can serve as linking pins to reduce interdependence between groups,such as engineering and sales,which are prone to conflict.

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

Which of the following is not considered a benefit of functional conflict?

Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department.Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end.Len uses which conflict management style?

Two important goals must be considered in negotiation.These goals are __________.

When conflict is expressed openly in behavior,it is considered ____________.

In __________,a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 10: Conflict and Negotiation

In arbitration,the neutral third party has the power to issue a binding decision.

Use of cross-functional teams and task forces is one way of trying to minimize __________ and promote more creative and efficient operations.

__________ occurs within the individual because of actual or perceived pressures from incompatible goals or expectations.

__________ occurs when the underlying reasons for a destructive conflict are eliminated.

The negotiating pitfall of __________ occurs when people become committed to their demands and are reluctant to back down once the demands have been stated.

Samantha stated that she does not like her coworker,Mary.Samantha said,"Mary always rubs me the wrong way." Samantha is experiencing __________ conflict with Mary.

Functional conflict is also called __________.

Vertical conflict occurs between persons or groups at the same hierarchical level.It commonly involves goal incompatibilities,resource scarcities,or purely interpersonal factors.

An example of approach-avoidance conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.

In __________,a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

All of the following are important behavioral foundations for gaining integrative agreements EXCEPT:

Three criteria for effective negotiation are quality,harmony,and efficiency.

The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.

People working in roles such as project liaison can serve as linking pins to reduce interdependence between groups,such as engineering and sales,which are prone to conflict.

__________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.

Which of the following is not considered a benefit of functional conflict?

Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department.Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end.Len uses which conflict management style?

Two important goals must be considered in negotiation.These goals are __________.

When conflict is expressed openly in behavior,it is considered ____________.

In __________,a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters