Exam 10: Conflict and Negotiation

__________ conflicts occur when the communication of task expectations is unclear or upsetting in some way,such as a team member receiving different expectations from the leader and other members.

(Multiple Choice)

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Question 101

__________ conflict occurs when no one gets what he/she wants,while the underlying reasons for conflict remain unaffected and a similar conflict is likely to occur in the future.

(Short Answer)

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Question 102

Accommodation is a conflict management strategy may be used when an issue is trivial.

(True/False)

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Question 103

Choosing between a valued promotion in the organization or a desirable new job with another firm is an example of approach-approach conflict.

(True/False)

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Question 104

The conflict management style of __________ involves being uncooperative and assertive.This style is characterized by working against the wishes of the other party,engaging in win-lose competition,and/or forcing things to a favorable conclusion through the exercise of authority.

(Multiple Choice)

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Question 105

An example of constituency negotiation occurs when representatives of management and labor negotiate a collective bargaining agreement.

(True/False)

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Question 106

__________ may be used when an issue is trivial,when more important issues are pressing,or when people need to cool down temporarily and regain perspective.

(Short Answer)

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Question 107

Which of the following is (are)a common cause(s)of conflict in organizations?

(Multiple Choice)

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Question 108

Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of __________.

(Multiple Choice)

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Question 109

Conflict occurs whenever disagreements exist in a social situation over issues of substance,or whenever emotional antagonisms create frictions between individuals or groups.

(True/False)

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Question 110

In a course team where members are arguing over content choices for a PowerPoint presentation,it might help to remind everyone that the goal is to impress the instructor and get an "A" for the presentation and that this is only possible if everyone contributes their best.This is an example of which indirect conflict management strategy?

(Multiple Choice)

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Question 111

Horizontal conflict occurs between hierarchical levels.It commonly involves supervisor-subordinate disagreements over resources,goals,deadlines,or performance results.

(True/False)

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Question 112

In the context of the stages of conflict,when the antecedent conditions become the basis for substantive or emotional differences between people or groups,the stage of perceived conflict exists.

(True/False)

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Question 113

Disputes and open disagreements may erupt among units and people when workflow independence is high.

(True/False)

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Question 114

What is negotiation? What are the two primary goals in the negotiation process? Provide an example of each type of goal.In the context of these goals,when is negotiation effective? Suggested

(Essay)

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Question 115

Gaining truly integrative agreements rests on which set of factors?

(Multiple Choice)

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Question 116

Suppression is a superficial and often temporary form of conflict resolution.

(True/False)

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Question 117

__________ is the process of making joint decisions when the parties involved have different preferences.

(Short Answer)

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Question 118

The manager negotiates directly with one other person in __________ negotiation.

(Multiple Choice)

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Question 119

__________ negotiation focuses on the merits of the issues,and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.

(Multiple Choice)

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Question 120

Showing 101 - 120 of 153

__________ conflicts occur when the communication of task expectations is unclear or upsetting in some way,such as a team member receiving different expectations from the leader and other members.

__________ conflict occurs when no one gets what he/she wants,while the underlying reasons for conflict remain unaffected and a similar conflict is likely to occur in the future.

Accommodation is a conflict management strategy may be used when an issue is trivial.

Choosing between a valued promotion in the organization or a desirable new job with another firm is an example of approach-approach conflict.

The conflict management style of __________ involves being uncooperative and assertive.This style is characterized by working against the wishes of the other party,engaging in win-lose competition,and/or forcing things to a favorable conclusion through the exercise of authority.

An example of constituency negotiation occurs when representatives of management and labor negotiate a collective bargaining agreement.

__________ may be used when an issue is trivial,when more important issues are pressing,or when people need to cool down temporarily and regain perspective.

Which of the following is (are)a common cause(s)of conflict in organizations?

Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of __________.

Conflict occurs whenever disagreements exist in a social situation over issues of substance,or whenever emotional antagonisms create frictions between individuals or groups.

Horizontal conflict occurs between hierarchical levels.It commonly involves supervisor-subordinate disagreements over resources,goals,deadlines,or performance results.

In the context of the stages of conflict,when the antecedent conditions become the basis for substantive or emotional differences between people or groups,the stage of perceived conflict exists.

Disputes and open disagreements may erupt among units and people when workflow independence is high.

What is negotiation? What are the two primary goals in the negotiation process? Provide an example of each type of goal.In the context of these goals,when is negotiation effective? Suggested

Gaining truly integrative agreements rests on which set of factors?

Suppression is a superficial and often temporary form of conflict resolution.

__________ is the process of making joint decisions when the parties involved have different preferences.

The manager negotiates directly with one other person in __________ negotiation.

__________ negotiation focuses on the merits of the issues,and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

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