Exam 1: Marketing: the Art and Science of Satisfying Customers

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The physical distribution functions of marketing are related to advertising,personal selling,and sales promotion in the attempt to match products and services to consumer needs.

(True/False)
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What are sustainable products? What are the benefits of sustainability efforts?

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Forever 21 is a popular fashion clothing company for women and often attracts customers to its website or retail stores by posting pictures to its Facebook and Instagram account.Forever 21 has over 10 million followers on Instagram and over 13 million on Facebook.What marketing era best describes Forever 21 and its approach to marketing activities?

(Multiple Choice)
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Which of the following refers to marketing myopia?

(Multiple Choice)
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Relationship marketing moves customers up a loyalty ladder-from new customers to regular purchasers,then to loyal supporters of the firm and its goods and services,and finally to advocates who not only buy its products but recommend them to others.

(True/False)
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Define marketing myopia,and describe how a company can overcome a myopic view.Give an example of a successful avoidance of marketing myopia.

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State bureaus of tourism and conventions typically engage in _____ marketing.

(Multiple Choice)
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​Your coffeehouse is struggling to build a customer base,despite your prime location adjacent to a big university.When you confide in your former marketing professor,he tells you the problem is with insufficient time utility.How can you address this aspect of your marketing?

(Multiple Choice)
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Company A provides a component to Company B,which then sells it under its own brand.This is an example of a vertical alliance.

(True/False)
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Marketing of sporting,cultural,and recreational activities to selected target markets is known as cause marketing.

(True/False)
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Match each definition to the corresponding term. -For-profit organizations and not-for-profit organizations often form _____.

(Multiple Choice)
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Edward Don & Company maintains over 12,000 food service and supply items for the hospitality industry as well as any organization that provides food service such as hospitals,schools,or prisons.Customers enjoy the opportunity to streamline their transactions by purchasing a large number of items from a single company.Customers may place orders online or order from their Edward Don sales representative.Edward Don purchases their items directly from the manufacturer and provides them to the business customer.What business function does Edward Don & Company provide?

(Multiple Choice)
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A buyer's market is characterized by:

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Production and marketing of goods and services are two basic functions that create utility.

(True/False)
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Marketing of a product begins after it hits the shelf.

(True/False)
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Celebrities use person marketing as a way to increase their value in the marketplace. Indicate the answer choice that best completes the statement or answers the question.

(True/False)
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​In your recent performance review,you were advised to sharpen your skills in managing the facilitating functions of marketing.You will begin by paying extra attention to which of the following activities?

(Multiple Choice)
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_____ involves marketing philosophies,policies,procedures,and actions whose primary objective is the enhancement of society.

(Multiple Choice)
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In relationship marketing,employees serve customers within an organization as well as outside it.

(True/False)
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Match each definition to the corresponding term. -A(n)_____ occurs when there are more sellers (or products)than buyers.

(Multiple Choice)
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