Exam 8: Training Human Resources

Every new hire for every job at a design firm specializing in construction of residences for seniors and individuals with disabilities is required to spend one week at work entirely in a wheelchair.This training is most likely to be directed toward

Training must comply with employment laws and regulations.A primary discrimination concern centers on

____ provides employees with specific,identifiable knowledge and skills for use in their present jobs.

Providential Security,a firm specializing in protecting financial institutions,invests heavily in training its staff.One of its training exercises (which the company refers to as its "war games")involves actually putting a high-rise office building of one of its clients on "lockdown" in reaction to a bomb threat.The building is evacuated and secured,then all the Providential staff are debriefed.This is an example of

As regards training,self-efficacy refers to

Which of the following statements is TRUE?

Carlene is a new usher for the performing arts center.She has been paired with Joseph,an experienced usher,for her first performance.Carlene keeps a sharp eye on Joseph during the show so that she can imitate how he handles the guests.This is an example of transfer of training from Joseph to Carlene.

Vera has been a receptionist at an office tower downtown for five years.She enjoys the work as she has gotten to be friends with some of the tenants and she can knit during the slow times.Now,her employer has put a computer at her reception desk and is training her to do some clerical tasks during her downtime.Vera is extremely perturbed at this change,especially since her pay is topped out.Vera's reaction is unusual,as most workers enjoy cross-training and the variety of new tasks.

External training would be appropriate in all the following situations EXCEPT

Alex wishes to increase the behavioral competence of the company's expatriates,most of whom are sent to Nigeria and Kenya.He should investigate ____ for expatriates.

Susan,the new director of training,has noticed that the orientation program for new employees is quite abbreviated.Basically,the employees are directed to the organization handbook on the organization's Web site and told to read it.Susan wants to design and implement a more thorough and well-designed orientation program,because the company hires about 100 new employees per year at all levels.In listing her arguments in favor of spending money on this new program,Susan lists all of the following positive points EXCEPT

All of the following are questions that should be answered before training begins EXCEPT

Georgian Oaks Hospital is trying to reduce the number of hospital-based infections it is experiencing.Its director of training has determined that a training program to encourage all hospital employees who have contact with patients to wash their hands frequently would be effective in reducing these infections.The most appropriate criterion of success for this training program would be

In order to qualify as a tax-preparer for a seasonal job at a tax-preparation chain,Martin must answer written questions on tax terminology covered in an e-learning course.Martin's scores on this test evaluate the training on a ____ level.

If employees view e-learning tools as an Internet game that they enjoy playing,the training has succeeded at the reaction level.

Free Skywater,Inc.,is a small installer of rainwater harvesting systems in an Arizona city with about 20 employees.It outsources most of its HR administrative tasks and does not have an HR manager.When new employees are hired,it is most likely that they are oriented by

Direct cost of training include all of the following EXCEPT

How can an organization determine if its training expenditures are cost effective?

What is cooperative training? Describe its usefulness.

A strong test of the effectiveness of a training program is the technique of pre-measure/post-measure with a control group.